Cycling
Chen CHENG
EXPERIENCED HOSPITALITY & HANDS-ON WORKER
Utrecht
Summary
Friendly, upbeat, and people-focused professional with a strong sense of responsibility and positive energy. Experienced in hospitality, food service, event support, and hands-on physical work. I bring a mix of warmth, humor, and hard work to every environment—whether it’s serving guests, standing all day in a testing facility, or lifting heavy stock.
Fluent in English and Mandarin, conversational Dutch (A2–B1). Currently based in Utrecht and excited to contribute to a fun and dynamic hospitality team.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Event Hospitality Volunteer
AnimeCon / VMO Concerts / Utrecht Catering Events
08.2019 - 06.2025
- Delivered high-quality concierge services by arranging transportation, making dining reservations, or recommending activities tailored to individual preferences.
- Collaborated with other volunteers and staff members to maintain a safe and welcoming environment.
- Streamlined check-in process for guests(over 1200 guests in one time), reducing wait times and increasing overall satisfaction.
- Managed inventory levels, ordering necessary supplies in a timely manner to avoid shortages or delays in service.
- Assisted with luggage handling, providing courteous assistance during guest arrivals and departures.
Cafeteria Assistant
Yixin Book Cafe
12.2021 - 08.2022
- Served food according to temperature, safety, and presentation guidelines.
- Restocked condiments, beverages, and utensils per expected use levels.
- Cleaned and sanitized surfaces, tools, and equipment.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Tracked meal purchases and accepted payments at cash register.
- Prepared ingredients and recipe components ahead of time.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
Factory Testing Assistant – Smart Home Devices
Hongxing Electronics Company
06.2020 - 10.2020
- Assisted with the development of customized tests based on client requirements, resulting in increased customer satisfaction rates.
- Implemented safety protocols within the testing environment, minimizing instances of accidents or mishaps during procedures.
- Conducted daily testing and inspection procedures for smart home appliances (smart kettles, air purifiers, etc.).
- Worked full 10-hour standing shifts in a production line environment, lifting heavy cartons and repositioning devices repeatedly.
- Followed safety standards and checklists to ensure quality control and performance tests were recorded properly.
- Maintained focus and accuracy despite long physical hours, helping the team meet tight delivery schedules.
Education
Master of Science - Sustainability Studies
Utrecht University
Utrecht 04.2001 -
Bachelor of Science - Agriculture
Shanxi Agriculture University
China 04.2001 -
Skills
- Teamwork & time management
- Guest service & order taking
- Basic POS & barista experience
- Physical stamina & long-hour readiness
- Friendly, social, and multilingual
- Fast learner & positive under pressure
Additional Information
- Big fan of hip-hop, 90s R&B, and chill café music
- Cycled 420+ km in first month in the Netherlands
- Known for my laugh, plate-carrying skills, and good memory with guest faces
- Can easily lift up heavy stuffs due to gym training
Interests
Gym
Nice Food
Guitar
Timeline
Cafeteria Assistant
Yixin Book Cafe
12.2021 - 08.2022
Factory Testing Assistant – Smart Home Devices
Hongxing Electronics Company
06.2020 - 10.2020
Event Hospitality Volunteer
AnimeCon / VMO Concerts / Utrecht Catering Events
08.2019 - 06.2025
Master of Science - Sustainability Studies
Utrecht University
04.2001 -
Bachelor of Science - Agriculture
Shanxi Agriculture University
04.2001 -
Similar Profiles
Richard HuntRichard Hunt
Assistant Head of Security at Maxwells Concerts and EventsAssistant Head of Security at Maxwells Concerts and Events
Nattawara ChaikongNattawara Chaikong
Volunteer Committee Lead at UC San Diego Associated Student Concerts& EventsVolunteer Committee Lead at UC San Diego Associated Student Concerts& Events
Claire GitauClaire Gitau
Staffer at UCLA Campus Events Commission ConcertsStaffer at UCLA Campus Events Commission Concerts
Sathyapriya PrabhakaranSathyapriya Prabhakaran
Senior Front End Developer at AvaloqSenior Front End Developer at Avaloq
Anestis PriftisAnestis Priftis
Tennis Coach at Champion Tennis Club, ThessalonikiTennis Coach at Champion Tennis Club, Thessaloniki