Charles Wayne Jacobs
Leeuwarden, Ubbo Emmiuslaan 979
Summary
Career Summary Hardworking employee enthusiastic about learning.Pursues opportunities to learn new skills and contribute to my own personal development and group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Full Time Student
NHL Stenden University – Hotel Management School
Leeuwarden, Netherlands
09.2024 - 08.2025
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Subjects
- Business English
- Research skills: focus on qualitative research
- Rooms Division Operations
- Human Resource Management (HRM)
- Finance & Rooms revenue management
- Risk Management
- Hostmanship
- Sustainability Management
- Information Technology & AI
- Marketing & Communication
- Intercultural Management
- Excel & Statistics
- Law & Ethics.
- Practical hours in WANNEE restaurant & HMS Canteen & NOTIZ Hotel reception & Back Office Bookings
Project Manager
Fresh Afternoon Guesthouse
South Africa, Randburg, Gauteng
01.2024 - 08.2024
- Managed a project while maintaining a consistently high level of quality control throughout each stage of development turning a residential home into a Guesthouse.
- Coordinated closely with design team to design the companies logo.
- Oversaw building subcontractor selection and performance, ensuring the highest quality workmanship for each building phase of the project
- Sourced all required furniture and kitchen equipment and appliances
- Managed garden and cleaning staff
Freelance Training Sales Consultant & HIV & AIDS Training Content Developer & Telephone Skills & Customer Service Content Developer
Advanced Assessments & Training
Remote- South Africa-Advanced Assessments
03.2017 - Current
- Organizing of information and presentation workshops.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Organizing food for delegates from catering company.
- Prepare quotes & proposals.
- Liaising with project team to roll out the Learnerships Educational program's.
- Organizing of catering for workshops.
- Developing of E-Learning/ Classroom HIV & AIDS Training Material.
- Developing of E-Learning Telephone Skills & Customer Service Training Material.
- Followed up with existing customers to provide additional support.
Owner & Chef & Shop Manager & Kitchen Manager
Charlie's Chicken Roll Factory Pty
South Africa
05.2020 - 12.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- De-boning Chickens & Stuffing & Trussing and packaging our product.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Ordering & Preparations of ingredients.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Ensure that the kitchen & store operates in a timely way that meets our quality standards.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Order supplies to stock inventory appropriately
- Organized and attended food markets and special events to showcase products, network with other businesses and attract new customers.
- Marketing of Business on Social Media Platforms – Facebook & Instagram & Website.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs with appointed accountants.
- Invoicing & Payments to suppliers.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Overseeing that all food items are prepared on time to quality standards.
- Ensure that all kitchen staff consistently adhere to uniform, grooming and health & safety standards as per HACCP.
- To continually maintain the highest standards of hygiene within the kitchen
- Presentations at schools – Entrepreneurship skills & Chicken Galantine Workshops
- Setting Sales targets.
- Packaging & Delivering of our Product
Owner -
AIRBNB – Home Owner
South Africa - Dullstroom
01.2020 - 03.2021
- Decorating.l enquiries and bookings received from Airbnb & Bookings.com..
- Developed and maintained strong relationships with guests with effective communication, resulting in repeat business and referrals.
- Hired trained, and managed a team of cleaners - pre and post cleaning of AIRBNB before and after guests arrive.
- Decorating
Student – Part Time
Prue-Leith Culinary Institute
South Africa - Pretoria - Gauteng
01.2019 - 12.2020
- During the course I completed a minimum of 180 practical hours at Prue-Leith Culinary Institute Restaurant (Hot & Cold Kitchen).
- Ensuring that the preparation, cooking & preparation of all meals are per the restaurants standard.
- Worked effectively in fast-paced environments.
- Ensuring that all ordered meals from all 3 kitchens (Hot & Cold & Pastry) are of highest quality.
- Complying with standards of service & assist in assuring the same from my fellow team member.
- Controlling minimum wastage control.
- Ensuring smooth running and continuing with daily duties in absence of Chef de Partie.
- Overseeing that all food items are prepared on time to quality standards and presented as per restaurant standard.
- Overseeing that all food items are prepared on time to quality standards and presented as per restaurant standard.
- Continually maintaining the highest standards of hygiene within the restaurant.
Freelance Fundraiser for a Non-Profit Organisation
Change the Stigma Project - Charlie’s Positive Angels Project
South Africa
01.2018 - 12.2018
- Created a project to raise funds for a Non-Profit Organization - Children living and born with HIV
- Planned and implemented fundraising project for a Non-Profit Organization Nkosi' Haven - Children living and born with HIV
- Optimized online donation platform for user experience, leading to higher conversion rates and increased donations.
- Click and View Video Links below for more info about the project
- Charlie's Positive Angels Project - www.changethestigmaproject.com - YouTube
- These T-shirts are our armour against stigma | Beautiful News
Sales Consutant & Training & Workshop Coordinator
The Mindspa Institute
South Africa, Centurion, Gauteng
08.2013 - 02.2017
- Cold Calling & Sales.
- Prepare quotes & proposals.
- Schedule meetings with potential clients.
- Achieving sales targets on a monthly and yearly basis
- Conducted and arranged various workshops on soft skills
- Arrange meetings & training sessions & workshops
- Collaborated with subject matter experts to ensure workshops provided accurate, up-to-date information for participants.
- Booking and securing training venues.
- Secured high-quality guest speakers who added value to workshop content, enhancing participant experience.
- Travel arrangements for freelance trainers.
- Schedule and arranged various workshops on soft & people skills.
- Conducted travel arrangements for freelance trainers.
- Developing of classroom HIV & AIDS Awareness & Peer Educator Training learning material.
- Facilitated HIV & AIDS Awareness & Peer Education courses.
- Incorporated interactive elements such as group activities and breakout sessions into workshops to encourage networking among participants.
- Planned and implemented & facilitated HIV & AIDS Awareness & Peer Education training programs to enhance knowledge on the subject matter.
- Created visually appealing presentations that complemented workshop content while retaining audience engagement throughout the event.
- Utilized CRM software to manage sales pipelines effectively, ensuring timely follow-ups with leads and optimal resource allocation among team members.
Event & Wedding Coordinator
Crocodile Country Inn Lodge
South Africa, Nelspruit, Mpumalanga
06.2009 - 02.2017
- Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Coordinated all aspects of wedding ceremonies, including venue selection, catering arrangements, and entertainment options.
- Designed detailed timelines for each wedding event, ensuring clear expectations were set and met by all parties involved.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Collaborated with clients to create personalized and memorable wedding experiences tailored to their preferences.
- Scheduled appointments with potential clients to discuss wedding plans.
- Developed comprehensive checklists for each stage of the planning process ensuring no detail was overlooked.
- Helped bridal couple select wedding decorations and floral arrangements, menus and music.
- Coordinated with vendors in securing necessary supplies and services for wedding.
- Provided exceptional customer service throughout the entire planning process, addressing any concerns promptly and professionally.
- Drafted wedding contracts & quotes and other documentation for review with clients and to obtain signatures.
New Business Development Manager & Event Coordinator & Photographer
Cosmic Media Advertising
South Africa, Nelspruit, Mpumalanga
05.2009 - 09.2010
- Selling of advertising space.
- Set-Up meetings with potential clients to secure business.
- Drafting of contracts for and present presentations to secure advertising space.
- Event Planning & Organization.
- Built long-lasting client relationships through consistent communication, trust-building activities, and excellent customer service.
- Managing & training sales team.
- Event & Food Photography.
Event Coordinator
FERMAR
South Africa, Nelspruit, Mpumalanaga
07.2008 - 04.2009
- Coordinating of all internal events for the company during the year - Year end functions & birthdays & company workshops.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
Education
Bachelor of Arts - Hospitality Management
NHL Stenden Hotel Management School
Leeuwarden08.2028
Dimploma - Culinary Arts
Prue-Leith Culinary Institute
South Africa, Centurion, Gauteng12.2020
Certificate - Culinary Arts
Prue-Leith Culinary Institute
South Africa, Centurion, Gauteng12.2020
Certificate First Aid Level 1 -
First Aid Priority
South Africa12.2020
Skills Development Facilitator Certificate -
ENJO Consultants Pty
South Africa, Centurion, Gauteng02.2016
HIV Peer Educator Certificate of Competence - Education
IMSIMBI Training
South Africa, Randburg, Johannesburg02.2016
Life Coaching - Certificate of Completion - Life Coaching
New Insights
South Africa, Cape Town07.2014
High School - Gr12 - Matric - High School Teaching
Kempton College
South Africa, Kempton Park, Gauteng12.1999
Skills
- Customer Relationship Management
- Time Management
- Customer liaison & service
- Project Management
- Customer Relationship Building
- Sales Presentations
- Relationship Building
- Product and Service Sales
- Staff Training
- Business Development
- Problem-solving abilities
- Excellent Communication & Organizational Skills
Accomplishments
- Entrepreneur of the Year Award, 2019, Received from Prue Leith Culinary Institute for starting a business during Covid Lockdown in South Africa
- Entrepreneur Speaker, 2022, At Prue-Leith’s Culinary Institute Annual Teachers Conference
Languages
Afrikaans
Proficient
C2
English - Proficient
Advanced
C1
Additional Information
Accomplishments
- Received the Entrepreneur of the Year Award 2019 from Prue-Leith Culinary Institute for starting a business during Covid Lockdown in South Africa
- Was invited as a Entrepreneur Speaker to Prue-Leith’s Culinary Institute Annual Teachers Conference in July 2022
Articles Published - Charlie's Chicken Roll Factory
- https://www.prueleith.co.za/news/turning-tough-times-and-a-feared-assessment-into-a-business/
- Entertaining made easy - Get it Joburg West (getitmagazine.co.za)
HIV Fundraising Project Videos
- Charlie's Positive Angels Project - www.changethestigmaproject.com (youtube.com)
- These T-shirts are our armour against stigma | Beautiful News
Timeline
Full Time Student
NHL Stenden University – Hotel Management School
09.2024 - 08.2025
Project Manager
Fresh Afternoon Guesthouse
01.2024 - 08.2024
Owner & Chef & Shop Manager & Kitchen Manager
Charlie's Chicken Roll Factory Pty
05.2020 - 12.2023
Owner -
AIRBNB – Home Owner
01.2020 - 03.2021
Student – Part Time
Prue-Leith Culinary Institute
01.2019 - 12.2020
Freelance Fundraiser for a Non-Profit Organisation
Change the Stigma Project - Charlie’s Positive Angels Project
01.2018 - 12.2018
Freelance Training Sales Consultant & HIV & AIDS Training Content Developer & Telephone Skills & Customer Service Content Developer
Advanced Assessments & Training
03.2017 - Current
Sales Consutant & Training & Workshop Coordinator
The Mindspa Institute
08.2013 - 02.2017
Event & Wedding Coordinator
Crocodile Country Inn Lodge
06.2009 - 02.2017
New Business Development Manager & Event Coordinator & Photographer
Cosmic Media Advertising
05.2009 - 09.2010
Event Coordinator
FERMAR
07.2008 - 04.2009
Bachelor of Arts - Hospitality Management
NHL Stenden Hotel Management School
Dimploma - Culinary Arts
Prue-Leith Culinary Institute
Certificate - Culinary Arts
Prue-Leith Culinary Institute
Certificate First Aid Level 1 -
First Aid Priority
Skills Development Facilitator Certificate -
ENJO Consultants Pty
HIV Peer Educator Certificate of Competence - Education
IMSIMBI Training
Life Coaching - Certificate of Completion - Life Coaching
New Insights
High School - Gr12 - Matric - High School Teaching
Kempton College
Personal Information
- ID Number: 8107315025086
- Age: 43
- Date of Birth: 07/31/81
- Nationality: South African
- Driving License: South African Drivers License
- Marital Status: Not Married / Single
References
- Freshafternoon, Owner, Kathy Ramseway, +27 73 228 4856, kathy@aaat.co.za
- Prue Leith Culinary Institute, Chef Adele Stiehler-vd Westhuizen, Director, 012 654 5203, adeles@prueleith.co.za
- Prue Leith Culinary Institute, Chef Maria Dixon, Head of Training and Student HR, 012 654 5203, info@prueleith.co.za
- Advanced Assessments & Training, Kathy Ramsewak, CEO, +27 73 228 4856, kathy@aaat.co.za
- The Mindspa Institute, Elmarie Pretorius, Managing Owner, 012 663 7485, elmariep@themindspa.co.za
- Crocodile Country Inn, Nomi Nahlanhla, Manager, 013 854 7575, nomi@crocinn.co.za
Personal Information
- ID Number: 8107315025086
- Age: 43
- Date of Birth: 07/31/81
- Nationality: South African
- Driving License: South African Drivers License
- Marital Status: Not Married / Single