ChaoTing (Gary) Huang
The Hague
Summary
With over six years of experience in customer service, sales, cross-team communications, and leadership, including five years at American Express and one year at China Airlines, I bring a wealth of expertise and passion for exceptional customer service. I am eager to leverage my skills and experience to contribute to your esteemed team, confident that my dedication and abilities will be a valuable asset to your company.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer Care Center Representative
China Airline
6 2023 - 6 2024
- Managed reservation creation and handling queues
- Administered the Frequent Flyer program
- Delivered comprehensive service to CI customers via phone, email, and social media platforms
- Handled various service-related tasks such as ticketing, BSP, fares management, reissues, refunds, and group.
Team Manager
American Express Travel & Lifestyle Services
09.2019 - 09.2021
- Supported team in achieving sales, customer satisfaction, and other strategic goals on a regular basis
- Analyzed and interpreted management information, identified trends, and proactively recommended solutions and improvements
- Tracked individual and team performance through weekly meetings and monthly one-on-one sessions
- Coached team members during formal coaching sessions
- Handled escalated customer calls as needed
- Provided regular training opportunities
- Worked efficiently with cross-functional teams.
Travel Consultant
American Express Travel & Lifestyle Services
08.2016 - 08.2019
- Delivered personalized travel services and leisure trips for Platinum and Centurion cardholders
- Resolved urgent issues with precise and effective actions
- Coordinated closely with colleagues and suppliers to ensure the accuracy of all travel arrangements
- Built professional relationships with clients to deliver a personalized customer experience
- Committed to high-quality customer service, always prioritizing the Card Member's experience and earning their loyalty.
Education
Bachelor -
Tamkung University
09.2008 - 05.2012
Skills
Customer Service
Languages
Mandarin
English
Taiwanese
Timeline
Team Manager
American Express Travel & Lifestyle Services
09.2019 - 09.2021
Travel Consultant
American Express Travel & Lifestyle Services
08.2016 - 08.2019
Bachelor -
Tamkung University
09.2008 - 05.2012
Customer Care Center Representative
China Airline
6 2023 - 6 2024
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