CHAITANYA TYAGI
Wroclaw
Summary
Results-driven professional with expertise in business analysis, process management, and data analysis, leveraging advanced proficiency in tools such as Tableau, Power BI, SQL Server Database, Coupa, Salesforce and Dynamics CRM/D365 Business to deliver actionable insights and optimise operations. Demonstrates strong capabilities in sales management, technical support, training development, and report generation while utilising Agile/Scrum methodologies and Azure DevOps/Gitlab for efficient project execution. Adept at employing UML/BPMN 2.0 frameworks to streamline workflows and enhance system functionality across platforms including Salesforce, Agresso ERP Software, Jira/Confluence, and Microsoft Office Suite. Committed to driving innovation and operational excellence through strategic analysis and collaborative problem-solving.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work history
Principal Product Owner
Franklin Templeton
Wroclaw, Poland
09.2023 - Current
- Develop and communicate the product vision and roadmap for the Coupa tool to all relevant stakeholders and team members. Ensure alignment with Franklin Templeton's overall business strategy and objectives.
- Facilitated the integration of new technology into existing systems for improved productivity.
- Work closely with stakeholders, including procurement analysts, IS analysts, and other team members, to identify and understand their needs Translate these needs into product requirements and prioritize them effectively.
- Create and maintain a product backlog, ensuring the team is working on the highest value features.
- Define user stories and acceptance criteria, and ensure they are clearly understood by the development team.
- Oversee the development stages of the Coupa tool. Provide clarification and direction to the development team as needed. Review and accept completed work, ensuring it meets the defined acceptance criteria and overall quality standards.
- Measure and report on the performance of the Coupa tool. Track progress towards strategic goals and continuously gather feedback from users and stakeholders to inform future product decisions.
- Resolve conflicts and remove obstacles that may affect the team's ability to meet project objectives. Ensure smooth communication and collaboration among team members.
- Ensure all product-related documentation is up-to-date and compliant with Franklin Templeton's policies. Maintain records of agreements and engagements related to the Coupa tool.
- Provide training and support to users of the Coupa tool. Address any technical issues and assist with the implementation of new features.
SENIOR SPECIALIST
UBS VIA HCL
Wroclaw
06.2022 - 05.2023
- Data Analysis, conduct analysis of procurement data, including spend, vendor performance, and market trends, to identify opportunities for cost savings, process improvements, and risk mitigation
- Implementing Entitlements for each business tool in ServiceNow
- Exposure and experience with SDLC; design, coding, test, build, QA, deployment and maintenance and with service orientated architecture
- Collaborate with stakeholders, such as procurement managers, operations teams, and finance, to understand their business needs and translate them into clear and actionable requirements with statistics around tasks using Power BI, backlog tracking, and burn down metrics, velocity, and user stories etc
- Process Improvement: Identify gaps or inefficiencies in procurement processes and develop strategies to streamline operations, enhance productivity, and drive cost-effectiveness
- This may involve implementing new systems, tools, or process automation
- Providing Training's for new joiners
- Validated and approved Controls before implementation to Automate requested system requirements in DEV and Production environments through SQL and data visualization reports in Power BI
- Prepared Checklist for all Business Analysts to have a standard business process across teams
- Preparing standard template for all Automated controls including remediation as well as monthly evidencing reports
- Supporting business teams during UAT phase and post-production with any business queries or data analysis
BUSINESS ANALYST
EXADEL
Wroclaw
11.2021 - 05.2022
- Track and document business, functional, and technical specifications, including creating great epics, user stories, and acceptance criteria in an Agile environment using Azure DevOps
- Working as an extended team of Product Manager, actively participate in delivering the outcomes set out for the product area
- Own source system discovery and data analysis to validate for accuracy and completeness of the source system data
- Collaboration with other technology teams to understand tech initiatives of domain area and understand the impact to domain data
- Gathering information on the systems by talking to system experts and relevant product managers
- Gathering information on the systems by talking to system experts and relevant product managers and documenting them
- Building domain knowledge which helps in understanding the requirements raised by business team
- Documenting descriptive metadata for the new and existing data of assigned domain area
- Help Product managers in maintaining the backlog and user stories
- Data validation of newly ingested or transformed post unit testing to ensure it meets business requirement (both in DEV and production environment)
- Supporting business teams during UAT phase and post-production with any business queries or data analysis
- Support Engineering team in production landscape design based on the understanding of data
BUSINESS ANALYST
MICROSOFT VIA CAPGEMINI
Wroclaw
10.2018 - 10.2021
- Play key role by effectively administering risk and dispensing recommendations on sales management process in Dynamic 365 Business Central through data analysis utilising various KPIs
- Designed and developed data pipelines to acquire, clean and process data
- Prospect for, identify, and capitalise on business process management opportunities through monthly reports with Power BI
- Perform in-depth analysis into and map business processes through effective employment of client's revenue model
- Dispense assistance and support with enterprise architecture development over the course of operations
- Closely collaborate and communicate with wide range of business units to identify requirements and resolve issues
- Implemented business intelligence solutions to increase operational efficiency
- Developed customised reports, summarising and presenting data in visually appealing format
- Updated and developed scripts and queries to extract and analyse data from multiple sources
- Developed complex dashboard and reporting tools to track business performance metrics
- Collaborated with stakeholders to define project objectives and criteria
BUSINESS ANALYST
MICROSOFT VIA LIQUIDHUB
Wroclaw
10.2018 - 07.2019
- Carried out the finalization and approval of the Sales Price sheet for Microsoft Volume Licensing through Dynamic 365 Business Central
- Served in an integral role by identifying and resolving EMEA Concessions in line with the monthly and quarterly sales report
- Led the creation and preparation of documentation and reports to reflect changes based on client revenue with the revenue growth model on Salesforce and PowerBI
- Partnered closely and collaboratively with the Sales Team to analyze weekly and monthly revenue for Microsoft (EMEA)
- Analyzed data to identify root causes of problems and recommend corrective actions
- Collaborated with stakeholders to define project objectives and criteria
SENIOR SUPPORT CONSULTANT
UNIT 4
Wroclaw
03.2017 - 09.2018
- Operated as an internal trainer and mentor and orchestrated the training and coaching of employees
- Charged with extensively utilizing SIPOC and CTQ business processes over the course of my operations
- Charted the creation and development of monthly reports for dynamic process management with Tableau and PowerBI
- Evaluated and approved SQL scripts and implemented them to support data migration in client's database
- Carried out the creation and preparation of monthly reports on various KPIs relating to change management in the client's cloud infrastructure
- Operated in a pivotal capacity by preparing and delivering training on data control and protection, procurement, sales/subscriptions, and introduction to customer support
- Conducted the investigation, documentation, and presentation of process improvements to optimize the customer experience
SUPPORT CONSULTANT
UNIT 4
Wroclaw
04.2016 - 02.2017
- Handled the preparation and development of knowledge articles and engaged in all follow ups on escalations, testing, and troubleshooting
- Furnished first-class and exceptional application and technical support and resolved problems in a timely manner
- Administered the investigation, documentation, and resolution of the issues raised by clients through UNIT4's support logging system
- Carried out the investigation, research, and replication of tests and resolved client issues in a timely manner with SLAs
- Orchestrated the installation of standard upgrades, updates, patches, and releases when and as necessary
- Dealt with and resolved issues through employment of effective listening skills by gathering relevant information
- Ensured customer satisfaction by communicating with them and administering their expectations
- Conducted system installation, setup, testing, and raising of change requests for customizations across my operations
- Coordinated and facilitated product training for end users and actively participated in a wide range of ad-hoc projects
ASSOCIATE SUPPORT CONSULTANT
UNIT 4
Wroclaw
07.2015 - 03.2016
- Cooperated effectively with a team in the development and delivery of technical solutions to various customers while adhering to the Unit4 Business World Implementation Methodology
- Served in a Unit4 Business software installation management role for new customers on a frequent basis
- Oversaw the installation, upgrading, and updating of Unit4 Business World software and various third-party products
- Furnished top-quality customer service and technical support on an ongoing basis to ensure maximum satisfaction
INTERN
MULTI-COMMUNICATION
Warsaw
01.2015 - 04.2015
- MARKET RESEARCH AND ANALYSIS INTERN
Education
MBA - MASTER'S IN INTERNATIONAL
Szkola Glowna Handlowa W Warszawie
Bachelor of Arts - BACHELOR OF SCIENCE (B.SC.) IN POLITICAL SCIENCE
University of Delhi
GED - undefined
Jetking
GED - undefined
Skills
- BUSINESS ANALYSIS
- Process Management
- Data Analysis
- Sales Management
- Technical Support
- Training & Report Development
- Azure DevOps/Gitlab
- Agile/Scrum
- Agresso ERP Software
- SQL Server Database
- Tableau
- Power BI
- Dynamics CRM/D365 Business
- Salesforce
- Microsoft Office Suite
- Jira/Confluence
- UML/BPMN20
Certification
- Azure Fundamentals (AZ-900)
- 3DS MAX & VFX Animation
- Hardware & Networking
Languages
Hindi
English
Polish
Timeline
Principal Product Owner
Franklin Templeton
09.2023 - Current
SENIOR SPECIALIST
UBS VIA HCL
06.2022 - 05.2023
BUSINESS ANALYST
EXADEL
11.2021 - 05.2022
BUSINESS ANALYST
MICROSOFT VIA CAPGEMINI
10.2018 - 10.2021
BUSINESS ANALYST
MICROSOFT VIA LIQUIDHUB
10.2018 - 07.2019
SENIOR SUPPORT CONSULTANT
UNIT 4
03.2017 - 09.2018
SUPPORT CONSULTANT
UNIT 4
04.2016 - 02.2017
ASSOCIATE SUPPORT CONSULTANT
UNIT 4
07.2015 - 03.2016
INTERN
MULTI-COMMUNICATION
01.2015 - 04.2015
Bachelor of Arts - BACHELOR OF SCIENCE (B.SC.) IN POLITICAL SCIENCE
University of Delhi
GED - undefined
Jetking
GED - undefined
MBA - MASTER'S IN INTERNATIONAL
Szkola Glowna Handlowa W Warszawie
Similar Profiles
Matthew DebskiMatthew Debski
Marketing Optimization Senior Specialist at Franklin TempletonMarketing Optimization Senior Specialist at Franklin Templeton
Tanuj ShuklaTanuj Shukla
Investment and Trade Operations (Global Trade Services) at Franklin Templeton InvestmentsInvestment and Trade Operations (Global Trade Services) at Franklin Templeton Investments
RAJU GANDLARAJU GANDLA
Senior Infrastructure Analyst at Franklin Templeton International Services Pvt LtdSenior Infrastructure Analyst at Franklin Templeton International Services Pvt Ltd
Santosh YadavSantosh Yadav
Senior Investment Performance & Risk Analyst at Franklin Templeton InvestmentSenior Investment Performance & Risk Analyst at Franklin Templeton Investment
EBENEZER ILUYOMADEEBENEZER ILUYOMADE
Cyber Security Analyst at CyberooCyber Security Analyst at Cyberoo