Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cesaltina Chiquito

Luanda

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

16
16
years of professional experience

Work History

Complaint Occurrence Management

Tecnimed-Angola
03.2015 - 03.2023
  • Assisted with complaint gap analyses and risk assessments.
  • Tracked, monitored and worked with stakeholders to address issues identified through root cause analysis.
  • Worked with stakeholders to help create and revise customer complaint monitoring, manage training and enforce policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Resolved associate, tool and service delivery issues revealed by statistical reports
  • Promoted available products and services to customers during service, account management, and order calls

Administrative Assistant

IND
03.2008 - 01.2010
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Occurrence management complaints and control technical department. Order of parts from foreign suppliers. Management and monitoring of annual maintenance and control of calibration of measuring equipment. Other administrative work.
  • Executed record filing system to improve document organization and management
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Managed filing system, entered data and completed other clerical tasks
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes

Commercial Assistant

Ministry Of Justice Netherlands
02.2007 - 02.2008
  • Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
  • Answered 100 line phone system and directed calls to optimize office communications
  • Handled light accounting duties, enhancing financial accuracy and compliance with diligent attention to every need Researched market to identify potential customers, increasing customer accounts 55%
  • Handled light accounting duties, enhancing financial accuracy and compliance with diligent attention to every need

Education

Bachelor of Science - Small Business Administration And Management

The Hague University of Applied Sciences
DEN HAAG
02.2008

Commercial Office Employee - Business Administration And Management

ROC Mondrian
DEN HAAG
07.2007

Skills

  • Follow-Up Skills
  • Complaint Handling
  • Time Management
  • Product Knowledge
  • Communication
  • Negotiation skills
  • Customer service
  • Integrity

Languages

Dutch, English, Portuguese, Spanish
Native language

Timeline

Complaint Occurrence Management

Tecnimed-Angola
03.2015 - 03.2023

Administrative Assistant

IND
03.2008 - 01.2010

Commercial Assistant

Ministry Of Justice Netherlands
02.2007 - 02.2008

Bachelor of Science - Small Business Administration And Management

The Hague University of Applied Sciences

Commercial Office Employee - Business Administration And Management

ROC Mondrian

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Cesaltina Chiquito