Catherine Wanjiru M.
UK
Summary
Compassionate Caregiver highly with experience scheduling activities and exercises to enrich patients. Committed to providing quality care and practicing safety and hygiene standards. Patient, reliable and willing to go extra mile to help patients.
Overview
11
11
years of professional experience
2024
2024
years of post-secondary education
Work History
Domiciliary Caregiver
InHome Care
Chichester -West Sussex, UK
11.2024 - Current
- Provide compassionate, patient-centered care.
- Assist with daily living activities such as bathing, dressing, and eating.
- Monitor and report changes in patients' health or behavior.
- Administer medications as per care plans.
- Maintain accurate and confidential records.
- Ensure a clean, safe, and hygienic environment.
- Support emotional well-being and encourage independence.
- Follow health and safety regulations and infection control measures.
- Collaborate with healthcare teams and family members.
- Uphold patient dignity, respect, and confidentiality.
Nursing Assistant
Bellevue Medical Center, LLC.
Dubai
08.2023 - 12.2024
- Helping patients with activities of daily living
- Making beds and performing light housekeeping duties in the patient’s room
- Lifting, moving patients, bathing and dressing the patients
- Taking vital signs (blood pressure, pulse, temperature, respiration rate)
- Maintaining a clean and sanitized environment
- Facilitating patient care
- Communicating with the healthcare team and family members
- Answering calls and helping determine additional help needed
Reservation Team Leader
Rikas Group - Twiggy By La Cantine
Dubai
04.2021 - 04.2023
- Problem-Solving, Data Entry, Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Utilized Server to input key data into hotel's database system
- Arranged for group bookings in collaboration with the sales department for special events
- Participated in team-building activities to enhance working relationships
- Resolved various issues and discrepancies for customers
- Prepared customer invoices, accepted payments and processed refund and cancellation requests over phone
Travel Consultant
Emirates Airline
Dubai
01.2019 - 03.2021
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Organized trips for individual, family and business travelers
- Worked closely with clients to understand unique needs and meet specific travel desires
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Collected, handled and documented payments for travel services and associated fees
- Maintained and updated corporate traveler profiles with current information
- Completed accurate reservations for business travelers at point of sale
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures
- Handled sensitive information with professionalism and discretion
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation
Reservation Sales Agent
Atlantis The Palm
Dubai
03.2014 - 02.2019
- Exercises proper selling, up-selling, cross selling and suggestive selling technique in order to maximize property revenue
- Maintain up to date knowledge on sales strategies, rates, products, packages, facilities and inventory at all times
- Responsible for all promotional and special events ticket sales
- Record and process reservations made by phone/fax/email/letters/Website/GDS and CRS, ensuring response within 24 hours of receipt
- Ensures accurate input of reservations details in hotel property management system (OPERA/CHAMELEON)
- Liaise with Sales/Group Department regarding booking of group rooms
- Events department for banquet/ conventions/meeting/conference/wedding/exhibition requirements
- Organizes entry visas for Resort guests along with visa officers
- To provide assigned team leader all relevant correspondences for late cancellation and no-show bookings to support penalty charges
- Liaise with Credit Manager and Front Office Manager for all reservations requiring credit approval
- Understand importance of JD Powers (Customer's Satisfaction Survey) and work with management to ensure guests are happy with our product and services
- Achieve performance target (Key Performance Indicator) to ensure that agent's work supports and furthers organization's goal
- Make use of SCORE CARD for comprehensive view of agent's performance to identify problem areas and track progress
- Liaise and follow up with all departments concerned to ensure customer satisfaction
- To have an in-depth knowledge of resort facilities & city information
Education
CERTIFIED NURSING ASSISTANT - Health Care Assistant
Strong Point Educational Training Institute
CERTIFIED INTERNATIONALSUPPLY CHAIN PROFESSIONAL - undefined
Blue Ocean Academy
DIPLOMA IN HOTEL MANAGEMENT - undefined
Samaja College
IATA FOUNDATION CERTIFICATE - undefined
Skyline College
Skills
- Patient-focused care
- Communication and Interpersonal Connection
- Geriatric and pediatric care
- Advanced cardiac life support
- Medication Administration
- Vital signs and Fluid collection
- Perineal care and Diet therapies
- Charting and clinical documentation
- Emergency awareness
- Courteous and professional demeanor
Languages
Fluent in English
Custom
- Reading
- Travelling
- Music
Timeline
Domiciliary Caregiver
InHome Care
11.2024 - Current
Nursing Assistant
Bellevue Medical Center, LLC.
08.2023 - 12.2024
Reservation Team Leader
Rikas Group - Twiggy By La Cantine
04.2021 - 04.2023
Travel Consultant
Emirates Airline
01.2019 - 03.2021
Reservation Sales Agent
Atlantis The Palm
03.2014 - 02.2019
CERTIFIED INTERNATIONALSUPPLY CHAIN PROFESSIONAL - undefined
Blue Ocean Academy
DIPLOMA IN HOTEL MANAGEMENT - undefined
Samaja College
IATA FOUNDATION CERTIFICATE - undefined
Skyline College
CERTIFIED NURSING ASSISTANT - Health Care Assistant
Strong Point Educational Training Institute
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