Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AdministrativeAssistant

Catherine Argote Frias

Administrative Assistant
Rotterdam,BJ

Summary

Dynamic and globally-minded professional with a diverse background spanning Colombia, Curaçao, and the Netherlands. Born in Colombia and raised in Curaçao, I have cultivated adaptability and cross-cultural communication skills through living and working in various island communities. Since moving to the Netherlands, I have embraced new challenges and opportunities, demonstrating a strong capacity for integration and success in multicultural environments. With a foundation in diverse cultures and experiences, I bring a unique perspective and valuable skills to any team or organization.

Overview

14
14
years of professional experience
4
4
Languages

Work History

Customer Service Specialist

Teleperformance
Rotterdam
10.2023 - Current
  • Reduced response time for customer inquiries by streamlining communication processes.
  • Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.

Team member/cashier

Subway
08.2017 - 06.2018
  • Packed purchased items properly to prevent damage to delicate products
  • Maximised customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs.

Administrative Assistant/ Supervisor

Hokwa Constructiebedrijf N.V
04.2015 - 01.2017
  • Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives
  • Managed information on company databases for different organisational activities to track history and safeguard accurate information.

Administrative Assistant/ HR

Jayees N.V
08.2013 - 12.2014
  • Performed administrative tasks, document management and report development for inter-departmental use.

Sales Representative

Milano Diamond Gallery
08.2010 - 09.2012
  • Selling products or services to customers, and representing the brand
  • This included asking questions to pinpoint the best offerings, maintaining customer relationships.

Education

Mavo - undefined

Dr. Albert Schweitzer College
08.2004 - undefined

MBO niveau 4 - undefined

Frater Aurelio SBO
08.2008 - 6 2010

Skills

Store merchandiseundefined

Accomplishments


  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Customer Service Specialist

Teleperformance
10.2023 - Current

Team member/cashier

Subway
08.2017 - 06.2018

Administrative Assistant/ Supervisor

Hokwa Constructiebedrijf N.V
04.2015 - 01.2017

Administrative Assistant/ HR

Jayees N.V
08.2013 - 12.2014

Sales Representative

Milano Diamond Gallery
08.2010 - 09.2012

MBO niveau 4 - undefined

Frater Aurelio SBO
08.2008 - 6 2010

Mavo - undefined

Dr. Albert Schweitzer College
08.2004 - undefined
Catherine Argote FriasAdministrative Assistant