Neil Hanlon
St. John's
Summary
Dedicated Clerk II at NL Health Services with a proven track record in enhancing workplace satisfaction and reducing data entry errors. Skilled in telephone etiquette and efficient time management, I effectively trained new team members and managed inquiries, ensuring seamless communication and support within the healthcare environment.
Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve goals. Skilled in organizing information and supporting administrative functions with precision and reliability.
Overview
21
21
years of professional experience
Work History
Clerk II
NL Health Services
02.2004 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved patient, family, nurse satisfaction by promptly answering inquiries and providing accurate information.
- Trained new clerks on current policies and procedures effectively contributing to their integration into the team.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
General Studies - General Studies
Memorial University of Newfoundland
St John'sCertificate - Medical Terminology
College of The North Atlantic
St. John's04-2012
Skills
- Telephone etiquette
- Enhancing patient satisfaction
- Strong oral communication skills
- Administrative support
- Database entry
- Administrative tasks
- Prioritization
- Filing systems
- Efficient time management
- Active listening abilities
Timeline
Clerk II
NL Health Services
02.2004 - Current
General Studies - General Studies
Memorial University of Newfoundland
Certificate - Medical Terminology
College of The North Atlantic
Similar Profiles
Indu AmbujakshanIndu Ambujakshan
Safety and Security Monitor (SSM) at NL Health Services (Eastern Health)Safety and Security Monitor (SSM) at NL Health Services (Eastern Health)
Julia O’ReillyJulia O’Reilly
Social Work Intern at NL Health Services - Mental Health and AddictionsSocial Work Intern at NL Health Services - Mental Health and Addictions
Jacob DoyleJacob Doyle
Laundry Worker at NL Health ServicesLaundry Worker at NL Health Services