Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Caroline Delatour

Caroline Delatour

Mours

Summary

Dynamic Business Expert striving for continual improvement and successfully completing transformation and change projects. Skilled in management and communication to achieve successful changes and business process improvements.

Overview

26
26
years of professional experience

Work History

Business Development Director Circular Economy

Manutan International
Gonesse
02.2022 - Current
  • Member of the team in charge of the integration plan of a start-up "Zack" dedicated to Circular Economy.
  • Marketing plan deployment (Acquisition) & Sales Processes integration across Enterprise & Local Authorities divisions
  • Training plan roll-out on Circular Economy dedicated to sales teams

Transformation & Change Lead

Manutan International
Gonesse
06.2021 - 01.2022
  • Coordination & implementation of the strategic transformation plan for the Marketing Group Team
  • Meeting rituals, executive committees and seminars organization
  • Group Project Manager for OKR's deployment

Quote & Inside Sales Responsible

Manutan France
Gonesse
02.2020 - 05.2021
  • In charge of a team of 45 people dedicated to Key account and Base account activity
  • +200 000 quotes / year - Perimeter 190M€ TO
  • Inbound flows piloting and monitoring of KPIs (productivity, quality, sales performance)
  • Set up and deployment of a transformation plan to improve customer journey (customer segmentation, customers portfolio management, inside sales tasks, lead management, quote follow up)
  • Set up of a 360° training plan to lead change and implement sales tools

Tender & Quote Manager

Manutan France
Gonesse
01.2014 - 01.2020
  • Quote activity Re-organization (backlog management) after AX implementation
  • Sales action plan : +30% quotes in 3 years (digital quotes), customer satisfaction engagement 85% of quotes sent same day, conversion rate improved
  • Creation of Tender team and 3D plan furniture team

Group Purchaser

Manutan International
Gonesse
11.2007 - 06.2014
  • PTO 23M€ 106 suppliers
  • Categories: PPE, Waste management, Security, Outdoor Equipement
  • 3-years purchasing strategy plan at european level
  • Private label product development & Savings Plans
  • Group Harmonization Referencing:10k skus

Group Purchaser-Digital & Paper

Groupe Impression
Asnières
11.2002 - 11.2007
  • Supplier Referencing & Portofolio Management (Annual negotiations lead)
  • Research & test on new printing medias
  • Technical datas & products communication presentation

Reception Assistant

Champagne De Castellane
Epernay
07.1998 - 11.2002
  • Greeted and welcomed visitors & VIP customers
  • Champagne cellars visits

Education

Internal Program Leader of Tomorrow

ESCP
Paris
02-2019

Lean Management

Internal Training _ Lean Management
Manutan University
01-2017

Master of Science -

Master Degree Foreign Languages _English & Spanish
Sevilla_ Spain & Paris VII University
09-2002

Skills

  • Contract negotiation expertise
  • Performance Metrics
  • Project Management
  • Reporting capabilities
  • Client Engagement
  • Strategic Planning

Affiliations

  • Running & Football !
  • Spanish & latino culture

Timeline

Business Development Director Circular Economy

Manutan International
02.2022 - Current

Transformation & Change Lead

Manutan International
06.2021 - 01.2022

Quote & Inside Sales Responsible

Manutan France
02.2020 - 05.2021

Tender & Quote Manager

Manutan France
01.2014 - 01.2020

Group Purchaser

Manutan International
11.2007 - 06.2014

Group Purchaser-Digital & Paper

Groupe Impression
11.2002 - 11.2007

Reception Assistant

Champagne De Castellane
07.1998 - 11.2002

Internal Program Leader of Tomorrow

ESCP

Lean Management

Internal Training _ Lean Management

Master of Science -

Master Degree Foreign Languages _English & Spanish

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Caroline Delatour