Carolina Golovenco
Tilburg
Summary
Detail-oriented and tech-savvy, with a background in customer service at H&M and ongoing studies in Cognitive Science and AI. These studies have improved the skills in handling data with accuracy and efficiency, along with familiarity with basic data entry tools like Microsoft Excel and Google Sheets. Experience with machine learning and statistical analysis tools has also led to proficiency in managing large volumes of information and ensuring data integrity. Strong organizational abilities, attention to detail, and a proactive approach to learning and problem-solving are traits to highlight. Recent work has further enhanced the ability to excel in fast-paced environments, complemented by excellent communication skills and a strong commitment to continuous improvement.
Overview
2
2
years of professional experience
Work History
Sales Advisor/ Customer Service
Hennes & Mauritz Netherlands B.V.
11.2023 - 06.2024
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Increased sales by establishing rapport with customers and identifying their needs.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Order Picker
GXO Logistics
10.2022 - 08.2023
- Efficiently selected and packed orders, maintaining accuracy and meeting deadlines in a fast-paced environment.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
Education
Bachelor - Cognitive Science And Artificial Intelligence
Tilburg University
Tilburg08.2025
Certificate of English Language
Educational Center Perspectiva
Balti, Moldova06.2021
Skills
- Attention to detail
- Adaptability and Learning
- Customer service experience
- Python Programming
Languages
English
Proficient
C2
Romanian
Proficient
C2
Russian
Proficient
C2
Projects
Development of Adorobot: An Autonomous Robot with Social and Emotional Interactions, 05/01/22
Predicting Event-Related Potentials from Self-Paced Readings using Machine Learning models: An EEG Study, 06/01/23
Refferences
Haan Nigel
Floor Manager
H&M Hennes & Mauritz Netherlands B. V.
Phone: +31640095945
Email: nigel.haan@hm.com
Relationship: Former Manager at H&M Hennes & Mauritz Netherlands B. V.
Timeline
Sales Advisor/ Customer Service
Hennes & Mauritz Netherlands B.V.
11.2023 - 06.2024
Order Picker
GXO Logistics
10.2022 - 08.2023
Bachelor - Cognitive Science And Artificial Intelligence
Tilburg University
Certificate of English Language
Educational Center Perspectiva
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