Carmen Spencer
Amsterdam,Noord Holland
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
18
18
years of professional experience
Work History
Executive Assistant
The British School of Amsterdam
01.2019 - Current
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and regular meetings.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
Receptionist
The British School of Amsterdam
09.2014 - Current
- Daily clerical duties and offering administrative assistance to teaching and administrative staff.
- Screening and forwarding phone calls and providing callers with general information.
- Answering a variety of queries from parents, colleagues and visitors.
- Ordering and monitoring office stationary supplies and ordering teaching supplies when necessary.
- Working closely with the Parent’s Organization in preparation for school events.
- Updating parent and pupil details in school database.
- Working closely with maintenance team and contractors to ensure school is secure, safe and presentable.
- Ensuring a secure environment by following security and safety procedures.
- Ensuring safety of children by actively participating in fire drills and maintaining emergency class registers in case of emergency.
- Arranging school bus service in liaison with Jan de Wit bus company.
- Gained experience and knowledge about the school by working in the Admissions department.
- Scheduled tours for prospective parents with heads of school while helping the Admissions department
Estate Administrative Assistant
Grant Thornton LLP
01.2012 - 05.2014
- Excellent customer service and confidentiality due to the sensitive nature of bankruptcy.
- Working on time pressured projects which required prioritizing these projects accordingly.
- Reviewing and editing the information forms entered by colleagues due to high attention to detail.
- Assisting with the scheduling and preparation for group money management and counseling sessions.
- Answering client queries regarding their bankruptcy via email and telephone.
- Entering client information forms when applying for bankruptcy.
- Entering monthly statements of client’s income and expenses.
- Position evolved into receptionist duties.
Customer Service Representative
TD Canada Trust Bank
02.2010 - 01.2012
- Assisting customers with their day to day banking needs in an efficient, customer service driven manner.
- This position was client facing and required attentive customer service.
- Due to sensitive nature of clients banking information a high degree of confidentiality was necessary
Hostess
The King & I Thai restaurant
11.2009 - 04.2010
- Working in fast paced and high pressure environment
- Multi-tasking and good communication.
Enrollment Assistant
Great West Life
02.2008 - 09.2009
- Time management and ability to prioritise assigned work.
- Clerical duties
- Worked with a variety of database programs.
- Answering customer enquiries regarding their insurance
Office Assistant
ITG Staffing Solutions
07.2007 - 02.2008
- Flexibility and ability to learn quickly due to frequent changes in companies and positions that needed to be filled.
Education
Queen’s University
06.2025
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Sheldon Williams Collegiate
02.2007
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Carlton Comprehensive High School
08.2006
Skills
- Executive support
- Administrative assistance expertise
- Information confidentiality & discretion
- Effective interpersonal communication
- Complex scheduling & calendar planning
- Professional demeanor
- Strategic meeting organization
- Effective problem solver
- Strong attention to detail
- Customer Service-oriented
- Skilled in Google Workspace
- Skilled in Microsoft Office applications
Awards
Currently enrolled in NGA Leading Governance Development for Clerks. I will be receiving my Level 3 Certificate in the Clerking of School and Academy Governing Boards in July 2025.
Graduated Grade 12 from Sheldon Williams Collegiate, Honor Roll Graduate from High School.
Several awards of recognition for great customer service during employment at TD Canada Trust Bank.
Languages
English
Native or Bilingual
Dutch
Elementary
Timeline
Executive Assistant
The British School of Amsterdam
01.2019 - Current
Receptionist
The British School of Amsterdam
09.2014 - Current
Estate Administrative Assistant
Grant Thornton LLP
01.2012 - 05.2014
Customer Service Representative
TD Canada Trust Bank
02.2010 - 01.2012
Hostess
The King & I Thai restaurant
11.2009 - 04.2010
Enrollment Assistant
Great West Life
02.2008 - 09.2009
Office Assistant
ITG Staffing Solutions
07.2007 - 02.2008
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Sheldon Williams Collegiate
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Carlton Comprehensive High School
Queen’s University
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