Carlo Herens

Tele expertise (remote)

• Damage evaluation based on photo's only.
• Resolved disagreements with repair shops by negotiating on prices and terms.
• Secured agreements from shop owners by consulting directly with shop personnel.
• Delivered fast and friendly service to handle questions.

Car inspections

• Enforced compliance with rules, standards, or regulations related to vehicles or equipment.
• Used handheld controllers to perform remote vehicle inspections.
• Inspected vehicles for damages.

• Completed fair and accurate work with expertise in vehicle repair techniques.
• Created estimates for the labor and parts required to restore the vehicle to optimal condition.
• Assessed vehicles closely, checking for structural, mechanical, and electrical damage.
• Calculating with Audatex

• Completed fair and accurate work with expertise in vehicle repair techniques.
• Created estimates for the labor and parts required to restore the vehicle to optimal condition.
• Assessed vehicles closely, checking for structural, mechanical, and electrical damage.
• Calculating with Audatex
• Maximized profit margins by skillfully negotiating purchase prices with sellers while maintaining a positive rapport.

• Maximized customer satisfaction by quickly responding to any concern or request.
• Determined customers’ needs based on sales calls and face-to-face meetings.
• Avoided service delays by keeping balanced, customer-ready inventory.
• Delivered consistent quality to customers, meeting expectations, and minimizing complaints.
• Kept impeccable records, entering each order, processing payments and issuing shipping paperwork.
• Provided continued customer support after closing sales.