Caio Higor Cardon

**Sales Associate | Royal Coster Diamonds, Amsterdam (May 2023 – Present)**
- Successfully achieved a 20% increase in repeat client sales by offering personalized consultations and delivering exceptional service tailored to client needs.
- Recognized as an expert in luxury jewelry and timepieces, representing esteemed brands such as Omega, Tissot, Hamilton, Longines, Rado, and Citizen.
- Educated clients on essential factors influencing diamond quality, including cut, clarity, color, and carat weight, thereby enabling informed purchasing decisions.
- Committed to continuous professional development by remaining abreast of emerging industry trends and actively collaborating with sales teams to enhance overall performance.

World Wide Technology (WWT), Amsterdam, Netherlands
August 2022 – April 2023

• Inspected and troubleshot high-caliber technology products from leading companies (e.g., Dell, HPE, Intel, Microsoft, NetApp, VMware), ensuring strict adherence to quality standards and client specifications.
  
• Installed and assembled hardware components per customer requirements, consistently meeting performance benchmarks.
  
• Conducted comprehensive audits of equipment and accessories, verifying accuracy and integrity.
  
• Operated forklifts with certified expertise, facilitating safe and efficient equipment transport within the integration center.
  
• Collaborated with teams and vendors to streamline production schedules, enhance operational efficiency, and maintain rigorous quality control.
  
• Implemented process improvements that boosted productivity and ensured adherence to industry best practices.

Royal FloraHolland, Aalsmeer, Netherlands
*October 2021 – May 2022*

- Oversaw the efficient and timely distribution of flowers and plants to both domestic and international markets.
- Operated electric transport carts to enhance logistical operations within the warehouse and facilitate the movement of inventory.
- Maintained supply chain continuity through the implementation of proactive quality control measures and initiatives aimed at improving operational efficiency.

Sales Assistant
Antony Morato | April 2020 – October 2020

• Customer Service: Provided personalized styling advice, enhancing client satisfaction.
  
• Sales Performance: Consistently met sales targets through effective cross-selling and up-selling strategies.
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• Product Knowledge: Maintained comprehensive understanding of product lines to inform customer decisions.
  
• Visual Merchandising: Designed and implemented engaging window displays, aligning with brand aesthetics.
  
• Team Collaboration: Contributed to a positive team environment, sharing best practices to achieve collective goals.

• Sales Promotion: Proactively engaged tourists in high-traffic areas, effectively promoting and selling tour packages, attraction tickets, and city passes, contributing to increased sales revenue.
  
• Guided Tours: Conducted informative city tours, sharing knowledge of Amsterdam's history, culture, and landmarks, enhancing visitor experiences.
  
• Customer Service: Addressed inquiries, offered recommendations, and resolved issues promptly, ensuring customer satisfaction.
  
• Multilingual Communication: Utilized proficiency in multiple languages to cater to a diverse clientele, facilitating clear communication.
  
• Team Collaboration: Coordinated with operations to schedule tours and manage logistics, ensuring seamless service delivery.
  
• Safety Compliance: Adhered to safety protocols during tours, ensuring guest well-being.
  
• Feedback Collection: Gathered customer feedback to identify improvement areas, enhancing tour offerings.
  
• Product Knowledge: Maintained up-to-date knowledge of all tour products and services, enabling effective cross-selling and up-selling opportunities.

• Partner Onboarding: Guided new accommodation partners through the registration process, ensuring properties became active and bookable on the platform.
  
• Content Verification: Ensured accuracy of property information and visuals on the website, enhancing the quality of listings.
  
• Training Delivery: Educated new partners on utilizing the Booking.com extranet, including rate and availability management, to optimize their performance.
  
• Data Analysis: Monitored partner performance metrics, identified trends, and recommended improvements to maximize bookings.
  
• Cross-Functional Collaboration: Liaised with marketing, finance, and product development teams to address partner needs and contribute to tool development.
  
• Market Research: Conducted market analysis to inform partners about industry trends and competitor offerings, enhancing their competitiveness.
  
• Issue Resolution: Served as the primary contact for partner-related issues, ensuring timely and effective resolutions to maintain strong relationships.

Kitchen Supervisor
The Butcher West – Foodhallen | September 2019 – April 2020, Amsterdam

• Team Leadership: Supervised kitchen staff, overseeing hiring, training, scheduling, and performance evaluations to ensure efficient operations.
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• Inventory Management: Managed inventory levels, procured quality ingredients, and ensured compliance with health and safety regulations, maintaining a well-stocked and compliant kitchen.
  
• Quality Assurance: Monitored food preparation and presentation, upholding the brand's commitment to quality and consistency in delivering premium burgers.
  
• Menu Development: Collaborated with management to plan and adjust menus, incorporating seasonal ingredients and customer feedback to enhance offerings.
  
• Operational Efficiency: Streamlined kitchen processes to optimize productivity, reduce waste, and manage costs effectively.

• Monitor the quality of the products and replenish the shelves in the warehouse.