Brendan Winward Hughes
Bloxham,Oxfordshire
Summary
I am a polite, diligent, well presented individual passionate about working within a team and doing my best at every opportunity . A natural leader but also able to take and follow instruction. I am a versatile and hardworking person driven to improve productivity and customer relations with a professional demeanour and attention to detail.
Overview
6
6
years of professional experience
Work history
Customer Service Assistant
ORN International Limted
Banbury, Oxfordshire
02.2025 - Current
- Upheld company policies and procedures consistently for maintained standards of operation.
- Achieved high levels of productivity with efficient multi-tasking.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Business to Business experience. Dealing with accounting, returns and quality control queries.
- Consistent use of Outlook, Excel and large business softwares.
Sales advisor
Vodafone UK
Banbury, Oxfordshire
10.2024 - 02.2025
- Suggested suitable products to customers for enhanced shopping experience.
- Boosted brand reputation with demonstration of product knowledge.
- Collaborated with the marketing team for successful product launches.
- Worked extended hours during holiday season managing high customer footfall.
- Delivered excellent customer service by addressing and resolving queries.
- Provided comprehensive after-sales support, ensuring customer satisfaction.
Spa receptionist
Soho Farmhouse
Chipping Norton, Oxfordshire
08.2022 - 05.2024
- Maintained reception area stock of important forms and brochures.
- Provided a warm welcome to guests, informing them of add on offers and events for elevated customer experiences.
- Enhanced guest experience by guiding new and returning clients through spa procedures prior to treatments.
- Greeted customers upon entry to establish warm and welcoming environment in line with brand standards.
- Answered 100+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Managed guests' queries and reservations in person, online and by telephone.
- Managed bookings using Book4Time software to schedule, cancel and re-arrange appointments.
- Cleaning the Spa.
Sales assistant
CeX
Banbury, Oxfordshire
01.2022 - 08.2022
- Unpacked merchandise on arrival, conducting stock checks to verify good condition.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Operated cash registers with accuracy and processed cash and card transactions.
- Testing of phones, laptops and consoles.
Sales assistant
Sainsbury's
Banbury, Oxfordshire
10.2019 - 08.2020
- Customer Service.
- Operating Supermarket machinery.
- Unloading delivery lorries.
- Unpacked merchandise on arrival, conducting stock checks to verify good condition.
Education
The Warriner Secondary School
A-Levels -
The Warriner Sixth Form
Certificate of Higher Education - Drama
Liverpool John Moores University
Liverpool 09.2020 - 11/2021
Skills
- Clear and effective decision making
- Self-Motivated
- Communication skills
- Flexible
- Cash handling
- Customer Service
- Customer relations
- Attention to Detail
- Time Management
- Conflict Resolution
- Data Entry
- Booking and reservation management
Affiliations
- Writing and producing my own music.
- Spending time with friends and family.
Accomplishments
- Level 3 LAMDA Acting Qualification.
- Consistently hit quarterly targets.
- Professionally producing my own EP.
Timeline
Customer Service Assistant
ORN International Limted
02.2025 - Current
Sales advisor
Vodafone UK
10.2024 - 02.2025
Spa receptionist
Soho Farmhouse
08.2022 - 05.2024
Sales assistant
CeX
01.2022 - 08.2022
Certificate of Higher Education - Drama
Liverpool John Moores University
09.2020 - 11/2021
Sales assistant
Sainsbury's
10.2019 - 08.2020
The Warriner Secondary School
A-Levels -
The Warriner Sixth Form