BRENDA ALEJANDRA AMEZQUITA GARCIA
Sales And Customer Service Representative
General Escobedo
Summary
I've worked in call centers for thirteen years. I've held positions in sales, retention, technical support, and customer service. I've gained new skills over the years from past employment that have helped me be good at what I do, and I'm eager to learn more and, if possible, advance within the organization.
Overview
13
13
years of professional experience
Work History
Appointment Setter
TruGuard/ProUniforms
07.2024 - Current
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Acted as first point of contact and set appointments for prospective clients.
Customer Care Agent
Xtendops/Xolatam
5 2021 - 06.2024
- Customer care representative in charge of assisting clients with inquiries about products, billing, or problems arising when attempting to modify their meal delivery services via the internet or an app. Was then transferred to the social media team, where our duties included responding to any unfavorable reviews, resolving outstanding concerns, and giving customers a satisfactory experience.
Collections Agent
Itel Bpo
04.2020 - 04.2021
- It was my responsibility to follow up with the leads that were sent to us and had past due balances on their Conns accounts, which are owned by an American corporation. In order to save them from calls and late fines, we had to get in touch with them to remind them of their outstanding balances and to set up or complete a payment. Make sure we comprehended their position by asking questions and offering suggestions that are appropriate for them.
Sales Agent
Global Telesourcing
12.2019 - 03.2020
- My job consisted of getting in touch with Americans who have just bought a car and offer SiriusXM service. SiriusXM is a service that provides discussion shows, sports, music, and other entertainment. When the trial time expires, it is our responsibility to notify them of the advantages of continuing with the service, collect their credit card information, and complete the sale.
Sales Quality Analyst/ Sales Supervisor
Global Telesourcing
02.2017 - 04.2019
- As a quality analyst, I had to make sure agents followed protocol when making calls and that they were generating high-quality sales for our customers. After a year as a Quality Analyst, I became a floor supervisor. As a supervisor, my job involved helping agents learn new techniques for closing sales or answering their calls and providing a working example. We do audits and real-time monitoring to ensure that we are acting upon the input we have received. For just over a year, I held the position of supervisor.
Inbound Sales Chat Representative
Arvato
04.2016 - 02.2017
- It was my responsibility to answer incoming chats from American CEOs, find out what their companies were searching for, and then suggest the best Microsoft products based on their responses. After doing this, if they were still a bit unsure, we had to try to complete the deal/close the sale and obtain their company's details so that, a few days later, someone could come install the program.
Sales Agent
Global Telesourcing
05.2014 - 03.2016
- Had to promote Verizon services to prospective customers, current clients to upgrade their plan, and former clients.
Customer Service/Technical Support Representative
Sutherland Brighthouse
10.2013 - 04.2014
- I had to guide customers through certain procedures to be able to fix any technical problems the clients encountered with their equipment or service. Additionally, respond to any inquiries about their billing. After everything was settled, we had to try to close a deal by pitching things like phone, internet, and cable.
Customer Service/Technical Support Representative
Teleperformance
10.2011 - 09.2013
- I was employed by Centurylink for their campaign. We used to answer calls for technical assistance, customer service, and retention. Depending on how the user interacted with us, we might additionally provide services like phone, internet, and cable.
Education
HIGHSCHOOL DIPLOMA -
UANL
Monterrey, Nuevo León, Mexico07.2012
MIDDLE SCHOOL - undefined
New Prairie Middle School
New Carlisle, INELEMENTARY - undefined
Rolling Prairie Elementary
Rolling Prairie, INSkills
Teamwork
Flexibility
Active listening
Attention to detail
Personal Information
Nationality: Mexican
Languages
Spanish
English
Timeline
Appointment Setter
TruGuard/ProUniforms
07.2024 - Current
Collections Agent
Itel Bpo
04.2020 - 04.2021
Sales Agent
Global Telesourcing
12.2019 - 03.2020
Sales Quality Analyst/ Sales Supervisor
Global Telesourcing
02.2017 - 04.2019
Inbound Sales Chat Representative
Arvato
04.2016 - 02.2017
Sales Agent
Global Telesourcing
05.2014 - 03.2016
Customer Service/Technical Support Representative
Sutherland Brighthouse
10.2013 - 04.2014
Customer Service/Technical Support Representative
Teleperformance
10.2011 - 09.2013
Customer Care Agent
Xtendops/Xolatam
5 2021 - 06.2024
HIGHSCHOOL DIPLOMA -
UANL
MIDDLE SCHOOL - undefined
New Prairie Middle School
ELEMENTARY - undefined
Rolling Prairie Elementary
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