Collaborative team player that partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Hi, I’m
Brenda López Arámbula
Veldhoven
Summary
Overview
11
years of professional experience
9
years of post-secondary education
2
Certifications
Work History
TD SYNNEX
Customer Advocacy Manager
9 2022
Job overview
- Customer journey management
- Conducting strategic conversations with customers and vendors for the improvement of services
- Development of customer engagement programs
- Creation of insightful reports and dashboards for customer ease of service data accessibility
- Delivery of valuable data to sales to facilitate upselling and cross-selling
- New technologies project management
- Cross functional collaboration
- Vendor management.
Fluke Corporation
Planner / Buyer
10.2021 - 09.2022
Job overview
- Maintain optimal stock levels to support consumer needs while avoiding overstocking
- Oversee supplier relationships to ensure timely and accurate delivery of materials
- Analyze sales forecasts to accurately predict and plan for future inventory requirements
- Process and track purchase orders from initiation through to fulfillment, ensuring compliance with procurement protocols.
10.2019 - 10.2021
Job overview
- Secure product for customers and sales representatives by coordinating with Supply Chain
- Assure product shipment on timely manner
- Quote and negotiate long time projects on a weekly basis according to size and size, keeping a healthy margin for the company
- Prepare customer contracts for forecasting and production planning base on agreed pricing and time period
- Train customers on purchasing accessibility tools and product information
- Assist sales representatives with communication with the rest of the organization
- Maintain all stakeholders informed of possible issues and suggest solutions.
Sally Beauty Holdings
Buyer
06.2016 - 01.2018
Job overview
- Ensure product availability according to company KPI of 90% to 100% level of product in warehouses
- Increase margin 30% by positively planning and transition items from branded vendors to private labels produced overseas
- (China, Japan, UK, Italy, Mexico)
- Budget maintenance
- (Around $120M/p year)
- Forecast at an accuracy of 85%, according to lead times and trends to all vendors
- Sales and product analysis
- Pricing and contract negotiations
- Prepare and assist during vendor visits
- Manage two assistant buyers: Delegating and assigning responsibilities
- Coordinate and provide guidance according to their development plan.
Sally Beauty Holdings
Sr. Project Coordinator-Mexico
12.2014 - 06.2016
Job overview
- Ensure product availability according to company KPI of 90% to 100% level on both USA warehouses and Mexico warehouses
- Reduce 75% of warehouse pulls from Mexico division to U.S
- Warehouses by creating new processes for the improvement of procedures between company divisions
- Increase the number of suppliers shipping direct to Mexico by 93%
- Pricing and contract negotiation with suppliers
- Forecasting at 80% accuracy level, both to USA warehouses and to direct vendors
- Coordinate Logistics between US warehouses and stores in Mexico.
Technicolor
Planner / Liaison
07.2012 - 05.2014
Job overview
- Daily analyze and draft KPI reports of production status for management and stakeholders
- Aided as consultant for New ERP transition for 25% of the project
- Effectively transitioned 3 positions from closing divisions to our Mexican office within one year
- Developed and documented training material for new planners
- Mentored 3 new hires
- Served as the main liaison between customers, management and sales team
- Gather, log and monitor all shipping data
- Plan and purchase any additional material for packaging on its entirety
- Production and truck logistics planning.
Suntek Manufacturing Technologies
Customer Service
11.2011 - 07.2012
Job overview
- Retained customer’s business and improved relationship by solving past due orders and aligning with suppliers
- Communicate with suppliers regarding back order availability, future inventory and special orders
- Customer Service and Purchasing intern training and supervision
- Material purchase forecasting
- Engaged in production planning responsibilities
- Forecasting internally, to vendors and customers
- Assisted as part of the New ERP System transition team for 65% of the process
- Create and deliver proper training on new tool
- Serve as subject expert for ERP system.
Education
Universidad Autónoma De Baja CaliforniaMexicali, B.C
Bachelor of Arts from International Relations
04.2001 - 04.2010
University Overview
Skills
Team Collaboration
Positive Attitude
Work Planning and Prioritization
Relationship Building
Customer Service Oriented
Project Management
International mindset
Operations Management
Team Leadership
Performance Management
Strategic Planning
Customer Relationship Management (CRM)
Expectation setting
Project Planning
Professional and Courteous
Adaptability and Flexibility
Problem-solving aptitude
Certification
SIX SIGMA-TD SYNNEX- Yellow belt
Tools Capabilities
Tools Capabilities
Microsoft Excel : Advanced Level
SAP
Oracle
Semester Abroad
Semester Abroad
Universidad Nacional del Centro de la Provincia de Buenos Aires-2010
Volunteering
Volunteering
International Rainbows Playgroup Volunteer 2018-2019
Languages
Spanish
Proficient
C2
English
Proficient
C2
Dutch
Elementary
A2
Hobbies
Hobbies
Reading, Fitness, Travel.
Enthusiastic about exploring new destinations, connecting with diverse individuals, and gaining fresh perspectives through personal experiences or reading. Committed to maintaining a healthy lifestyle.
Timeline
SIX SIGMA-TD SYNNEX- White belt
02-2024
SIX SIGMA-TD SYNNEX- Yellow belt
04-2023
Planner / Buyer
Fluke Corporation
10.2021 - 09.2022
10.2019 - 10.2021
Buyer
Sally Beauty Holdings
06.2016 - 01.2018
Sr. Project Coordinator-Mexico
Sally Beauty Holdings
12.2014 - 06.2016
Planner / Liaison
Technicolor
07.2012 - 05.2014
Customer Service
Suntek Manufacturing Technologies
11.2011 - 07.2012
Universidad Autónoma De Baja California
Bachelor of Arts from International Relations
04.2001 - 04.2010
Customer Advocacy Manager
TD SYNNEX
9 2022
Accomplishments
Accomplishments
- Collaborated with team of 10+ in the development of New Managed services.
- Documented and tracked Customer feedback which led to sale of new services and secured customer loyalty.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
SAP
Oracle