Bopanna A.T
The Hague
Summary
Professional with extensive work experience in the banking industry,
specializing in Risk Management, Audit & Compliance, Retail Banking operations, Client Servicing, KYC,Transaction Monitoring & Anti Money Laundering.
Overview
15
15
years of professional experience
Work History
Regional Process Manager
Kotak Mahindra Bank LTD
09.2014 - 11.2022
- Conducting periodic Risk Assessment and Process Checks for mapped retail branches
- Overseeing overall implementation of required checks and controls at branches to prevent banks’ exposure to Regulatory, Financial and Reputational risk
- Investigating cases pertaining to mapped branches with respect to overall bank frameworks deviations and exceptions
- Bridging knowledge gap by conducting training sessions for staff on required processes and controls
- Identifying process and compliance deviations and reporting it to superiors for corrective action
- Assisting branches with handling and reverting to police, legal and regulatory notices
- Liaising with branches and central process desk for process simplifications
- Working in close synergy with Debit Card Fraud team for closure of pending cases
- Review of Branch Monthly Compliance Certificate and reporting for deviations
- Monthly monitoring of outstanding entries in branch suspense account and reconciliation
- Assisting with sampling of Account Opening Forms,KYC documents for NTB customers while onboarding at RPC location as and when required.
Assistant Manager
IndusInd Bank Ltd.
07.2013 - 09.2014
- Ensure complete process adherence by exercising control on overall operations of the branch
- Reviewing branch transactions on a daily basis so as to ensure zero process violations.
- Handling regular branch and internal audits. Also, rectification of points and closure of report
- Acting as a Face of the Bank for all the customers visiting branch and providing seamless and exemplary service to customers
- Generating revenue business from existing as well as by acquiring new customers
- Handling customer escalations raised via social platforms and escalations at CEO desk
- Reverting to AML alerts received by monitoring team post review of accounts transactions, KYC, customer profile, etc.
- Verification of KYC & sourcing documents of both Savings and Current account for the branch.
Customer Service Teller
HDFC BANK LTD
03.2011 - 12.2012
- Handling cash receipts, payments, transfers, RTGS, NEFT, Forex, FD, salary upload, locker transactions and ensuring transactions are carried out within prescribed TAT without errors
- Delivering superior client experience in the lobby by rendering exemplary levels of customer service
- Promoting all direct banking channels and ensuring that the customer is utilizing the same & cross-selling banking products.
Customer Relationship Executive
Thomas cook India ltd.
11.2008 - 12.2010
- Dealing in foreign exchange with regards to buy & sell from walk-in clients & corporate customers
- Promotions of various products Like Travel Insurance, Air Tickets, credit Cards and also selling them
- Maintain Checks & controls as per internal/external guidelines
- Issuing of Foreign Currency Drafts/Activation & reloading of Pre-paid FC cards/ Cash advance on international credit cards,
- Managing and Liaising with various authorities, departments of International Airport for smooth functioning of the branch.
Accounting Executive
Infosys Technologies Ltd.
08.2007 - 10.2008
- Authorizing issue of Forex for employees traveling abroad on business Visa and work permit.
- Accounting of Forex issued & wire transfers
- Bank reconciliation Statement for EFC & related Accounts.
- Managing settlement of forex
- Uploading all GL entries in SAP.
Education
BBM - Accounting And Business Management
Field Marshal K M Cariappa College,
Madikeri,India05.2007
Pre University Education in Commerce -
Kodagu Vidyalaya
Madikeri, India05.2004
Secondary Education -
St Mary’s School
Suntikoppa,India03.2002
Skills
- Strong knowledge of banking regulations, compliance, and risk management
- Experience in managing and leading teams in finance and banking operations
- Familiarity with financial software and systems, including Finacle,SAP
- Customer service excellence
- Process improvement and streamlining
- Financial transaction processing
Languages
English, Hindi, Tamil
Native language
English
Proficient
C2
Hindi
Proficient
C2
Tamil
Upper intermediate
B2
Timeline
Regional Process Manager
Kotak Mahindra Bank LTD
09.2014 - 11.2022
Assistant Manager
IndusInd Bank Ltd.
07.2013 - 09.2014
Customer Service Teller
HDFC BANK LTD
03.2011 - 12.2012
Customer Relationship Executive
Thomas cook India ltd.
11.2008 - 12.2010
Accounting Executive
Infosys Technologies Ltd.
08.2007 - 10.2008
BBM - Accounting And Business Management
Field Marshal K M Cariappa College,
Pre University Education in Commerce -
Kodagu Vidyalaya
Secondary Education -
St Mary’s School
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