BOGDAN KHAVRO
Naarden,Netherlands
Summary
Energetic hospitality professional with a can-do attitude and a strong desire to work with the public. Possesses excellent communication skills and attention to detail, ensuring smooth and pleasant interactions with guests. Aims to enhance guest satisfaction and contribute to welcoming environment. Seeking a position as a front desk agent in a busy hotel.
Overview
11
11
years of professional experience
21
21
years of post-secondary education
Work History
Front desk staff
Quentin Hotels Group
Amsterdam
06.2024 - 01.2025
- Ensured smooth check-ins and check-outs for optimal guest experience.
- Provided hotel information for guest convenience.
- Managed incoming calls, ensuring professional service.
- Maintained a clean reception area to create a welcoming environment.
- Facilitated communication between hotel departments for efficient operations.
- Managed payment transactions with utmost accuracy and honesty.
- Maintained excellent product and service knowledge to offer helpful customer guidance.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Assisted guests with luggage for enhanced comfort and ease.
Online-shop owner
Trading internet-platform “Etsy”
Kyiv
01.2021 - 01.2023
Administrator
Business Centre “Arena City”
Kyiv
03.2019 - 04.2021
Shop assistant
Shopping Mall “Ocean Plaza”
Kyiv
05.2018 - 02.2019
Senior lifeguard
Water Park “Dream Island”
Kyiv
05.2017 - 05.2018
Lifeguard
Water Park “Dream Island”
Kyiv
04.2016 - 04.2017
Animator
Water Park “Dream Island”
Kyiv
02.2015 - 02.2016
Logistics manager
Logistic company “Vesta Ukraine”
Kyiv
01.2014 - 02.2015
Education
Master's degree - Organization and regulation of traffic. Logistics
National University of Life and Environmental Sciences of Ukraine
Kyiv 09.2012 - 07.2013
Bachelor’s degree - Transport technologies
National University of Life and Environmental Sciences of Ukraine
Kyiv 09.2008 - 07.2019
Secondary Education -
Educational Complex, Lysyanska School 1
Lysianka 09.1998 - 06.2008
Skills
- Customer Service and Communication Excellence
- Basic Accounting and Financial Transaction Handling
- Data Entry and Database Management
- Problem-Solving, Negotiotion and Decision Making
- Time Management and Prioritization
- Attention to Detail and Accuracy
- Flexibility and Multitasking
- Teamwork and Collaboration
- Organizational Abilities
- Industry, Diligence and Persistence
- Adaptability, Creativity and Enthusiasm
- Responsibility and Honesty
- Dedication to Work and Sense of Purpose
- Emotional Intelligence and Empathy
- Sense of Humour
- IT Software Proficiency and Technical Savvy
Languages
Ukrainian
Native
English
Intermediate
Russian
Fluent
Timeline
Front desk staff
Quentin Hotels Group
06.2024 - 01.2025
Online-shop owner
Trading internet-platform “Etsy”
01.2021 - 01.2023
Administrator
Business Centre “Arena City”
03.2019 - 04.2021
Shop assistant
Shopping Mall “Ocean Plaza”
05.2018 - 02.2019
Senior lifeguard
Water Park “Dream Island”
05.2017 - 05.2018
Lifeguard
Water Park “Dream Island”
04.2016 - 04.2017
Animator
Water Park “Dream Island”
02.2015 - 02.2016
Logistics manager
Logistic company “Vesta Ukraine”
01.2014 - 02.2015
Master's degree - Organization and regulation of traffic. Logistics
National University of Life and Environmental Sciences of Ukraine
09.2012 - 07.2013
Bachelor’s degree - Transport technologies
National University of Life and Environmental Sciences of Ukraine
09.2008 - 07.2019
Secondary Education -
Educational Complex, Lysyanska School 1
09.1998 - 06.2008
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