BOGDAN KHAVRO
Naarden,Netherlands
Summary
Energetic hospitality professional with a can-do attitude and a strong desire to work with the public. Possesses excellent communication skills and attention to detail, ensuring smooth and pleasant interactions with guests. Aims to enhance guest satisfaction and contribute to welcoming environment. Seeking a position as a front desk agent in a busy hotel.
Overview
11
11
years of professional experience
21
21
years of post-secondary education
Work history
Front desk staff
Quentin Hotels Group
Amsterdam
2024.06 - 2025.01
- Ensured smooth check-ins and check-outs for optimal guest experience.
- Provided hotel information for guest convenience.
- Managed incoming calls, ensuring professional service.
- Maintained a clean reception area to create a welcoming environment.
- Facilitated communication between hotel departments for efficient operations.
- Managed payment transactions with utmost accuracy and honesty.
- Maintained excellent product and service knowledge to offer helpful customer guidance.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Assisted guests with luggage for enhanced comfort and ease.
Online-shop owner
Trading internet-platform “Etsy”
Kyiv
2021.01 - 2023.01
Administrator
Business Centre “Arena City”
Kyiv
2019.03 - 2021.04
Shop assistant
Shopping Mall “Ocean Plaza”
Kyiv
2018.05 - 2019.02
Senior lifeguard
Water Park “Dream Island”
Kyiv
2017.05 - 2018.05
Lifeguard
Water Park “Dream Island”
Kyiv
2016.04 - 2017.04
Animator
Water Park “Dream Island”
Kyiv
2015.02 - 2016.02
Logistics manager
Logistic company “Vesta Ukraine”
Kyiv
2014.01 - 2015.02
Education
Master's degree - Organization and regulation of traffic. Logistics
National University of Life and Environmental Sciences of Ukraine
Kyiv 2012.09 - 2013.07
Bachelor’s degree - Transport technologies
National University of Life and Environmental Sciences of Ukraine
Kyiv 2008.09 - 2019.07
Secondary Education -
Educational Complex, Lysyanska School 1
Lysianka 1998.09 - 2008.06
Skills
- Customer Service and Communication Excellence
- Basic Accounting and Financial Transaction Handling
- Data Entry and Database Management
- Problem-Solving, Negotiotion and Decision Making
- Time Management and Prioritization
- Attention to Detail and Accuracy
- Flexibility and Multitasking
- Teamwork and Collaboration
- Organizational Abilities
- Industry, Diligence and Persistence
- Adaptability, Creativity and Enthusiasm
- Responsibility and Honesty
- Dedication to Work and Sense of Purpose
- Emotional Intelligence and Empathy
- Sense of Humour
- IT Software Proficiency and Technical Savvy
Languages
Ukrainian
Native
English
Intermediate
Russian
Fluent
Timeline
Front desk staff
Quentin Hotels Group
2024.06 - 2025.01
Online-shop owner
Trading internet-platform “Etsy”
2021.01 - 2023.01
Administrator
Business Centre “Arena City”
2019.03 - 2021.04
Shop assistant
Shopping Mall “Ocean Plaza”
2018.05 - 2019.02
Senior lifeguard
Water Park “Dream Island”
2017.05 - 2018.05
Lifeguard
Water Park “Dream Island”
2016.04 - 2017.04
Animator
Water Park “Dream Island”
2015.02 - 2016.02
Logistics manager
Logistic company “Vesta Ukraine”
2014.01 - 2015.02
Master's degree - Organization and regulation of traffic. Logistics
National University of Life and Environmental Sciences of Ukraine
2012.09 - 2013.07
Bachelor’s degree - Transport technologies
National University of Life and Environmental Sciences of Ukraine
2008.09 - 2019.07
Secondary Education -
Educational Complex, Lysyanska School 1
1998.09 - 2008.06