Blaine paul
Happy valley goose bay
Summary
Dynamic and compassionate Supportive Housing/Shelter Intake Worker with Nunatsiavut Government, skilled in conflict de-escalation and crisis intervention. Proven ability to enhance client satisfaction through tailored service plans and effective rapport building. Certified in First Aid/CPR, I excel in maintaining professional boundaries while providing individual counseling and support.
Overview
13
13
years of professional experience
Work History
Supportive Housing Worker/shelter Worker
Nunatsiavut Government
05.2017 - Current
- Enhanced client satisfaction by offering compassionate support and addressing individual needs during the intake process.
- Developed effective rapport building techniques that fostered trust among clients entering the shelter system.
- Managed high-pressure situations with sensitivity and professionalism, providing crisis intervention when necessary.
- Collaborated with case managers to develop tailored service plans for each client, promoting self-sufficiency and long-term success.
- Proactively addressed potential conflicts within the shelter population through mediation techniques, improving overall client satisfaction rates.
- Provided ongoing support to former clients transitioning from shelters to permanent housing arrangements.
- de-escalating potentially volatile situations using conflict resolution and crisis intervention techniques
- record client notes, daily notes, daily logs, and incident reports following appropriate policies for recording, sharing information appropriately and confidentially.
- respond to suicidal crisis and counsel and try to de-escalate the situation and call the appropriate responders, such as RCMP , Social Workers,team members and mobile crisis response team.
- develop supportive relationships with clients while maintaining professional boundaries
- offer counseling and advice on an as needed basis
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Airport Security Officer
Canadian Corps of Commissionaires
08.2012 - 05.2017
- Managed access control systems to ensure only authorized personnel could enter restricted areas of the airport.
- Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.
- Provided exceptional customer service to passengers, addressing their concerns while maintaining a professional demeanor during security procedures.
- Reduced potential threats by promptly responding to and resolving security incidents and emergencies.
- Protected sensitive information from unauthorized disclosure through careful handling of classified materials and adherence to confidentiality policies.
- Enhanced airport security by conducting thorough screenings and inspections of passengers, luggage, and cargo.
- Collaborated with law enforcement agencies on investigations, ensuring smooth coordination and efficient information sharing.
- Conducted routine patrols around airport premises, identifying any vulnerabilities or safety hazards requiring immediate attention.
- Elevated situational awareness through diligent surveillance of CCTV cameras, proactively identifying unusual activities or behaviors indicative of potential threats.
- Assisted in preventing unauthorized access to secure areas through vigilant monitoring and enforcement of access control measures.
Education
No Degree - Law Enforcement
Academy Canda Career College
St. John's, NL09-2009
Skills
- Professional boundaries
- De-escalation techniques
- Conflict de-escalation
- Non Violent Crisis Intervention Certified
- Problem-solving
- Certified in First Aid/CPR
- Documentation skills
- Individual counseling
- Suicide Intervention Skills Training
- Intergenerational Trauma and Addictions Training
- Approach 1ST First Aid/Cpr, Recovery Model
Timeline
Supportive Housing Worker/shelter Worker
Nunatsiavut Government
05.2017 - Current
Airport Security Officer
Canadian Corps of Commissionaires
08.2012 - 05.2017
No Degree - Law Enforcement
Academy Canda Career College
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