Binu Thattangatt Reghunandanan
Summary
Experienced Senior Retail Systems Analyst and Technical Business Analyst with over 15 years of international experience across the Netherlands, United Kingdom, South Korea, and India. Specialized in Retail IT, POS platforms, retail application integration, cloud migration initiatives, and large-scale retail system deployments. Strong background in technical delivery, incident management, lifecycle management (LCM), retail operations, and cross-functional stakeholder coordination. Proven track record in delivering stable, scalable, and high-performing retail technology solutions while driving operational improvements and business continuity.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retail IT Solution Analyst
Jumbo Supermarkten
10.2017 - Current
- Led technical design, testing, implementation, and deployment of retail applications and interfaces, enhancing system functionality.
- Contributed to successful deployment of multiple high-impact retail IT projects with minimal business disruption.
- Supported Azure migration initiatives and retail infrastructure modernisation, streamlining operations.
- Manage incident resolution, troubleshooting, debugging, and root cause analysis.
- Coordinate software deployments, configuration management, and production support activities.
- Work closely with software vendors, infrastructure teams, and business stakeholders.
- Coordinate hardware and software lifecycle management programs across retail environments.
- Delivered user training and operational support for retail technology solutions, improving user adoption and satisfaction.
Product Owner (TESCO PFS)
Tesco
Bengaluru
01.2015 - 09.2017
- Oversaw product ownership for Tesco PFS systems, ensuring alignment with business objectives.
- Defined product roadmap and coordinated release management activities.
- Directed testing, change management, and incident management to enhance system reliability.
- Facilitated Agile practices and provided Agile coaching to teams.
- Collaborated with cross-functional teams to ensure smooth delivery and continuous improvement.
- Collected and examined business requirements, identifying gaps to inform product development.
Principal Software Engineer | Retalix 10 Configuration Management
Tesco
Bengaluru
07.2013 - 01.2015
- Managed configuration and deployment activities for Retalix 10, ensuring seamless integration and functionality.
- Troubleshot production issues and resolved defects, minimising downtime and enhancing system stability.
- Delivered maintainable and high-quality product code.
- Supported integration of promotions, coupons, and loyalty card functionalities.
- Streamlined operational processes and developed technical documentation, facilitating better team onboarding and knowledge transfer.
Senior Software Engineer | Service Analyst
Tesco
London, United Kingdom
08.2012 - 07.2013
- Managed incident handling and implemented service improvements to enhance user experience.
- Led application support operations, ensuring SLA compliance and timely resolution of issues.
- Enhanced service quality and customer-focused support delivery.
- Maintained strong stakeholder relationships to facilitate collaboration between business and technical teams.
- Supported team development and operational excellence initiatives.
Senior Software Engineer | Technical Consultant for Storeline
Tesco
Seoul
01.2011 - 08.2012
- Designed, developed, tested, and deployed solutions for Retalix Storeline.
- Led deployment planning and quality assurance activities, facilitating smooth implementation and adherence to project specifications.
- Ensured successful project delivery within timelines and quality standards, contributing to overall client satisfaction.
- Coordinated onsite and offshore delivery activities to align project timelines with stakeholder expectations.
Software Engineer | Support Analyst Storeline
Tesco
Bengaluru
08.2008 - 01.2011
- Coordinated critical incidents and change requests, achieving resolution within SLA timelines.
- Delivered disaster recovery and proactive production support to minimise downtime.
- Maintained seamless operation of checkout BackOffice and WinPOS applications, improving user experience.
- Performed deployment support for new store implementations.
- Assisted with system configuration and architecture management.
Education
Master of Computer Applications -
Visvesvaraya Technological University
01-2008
Bachelor's Degree - Computer Science
Mahatma Gandhi University
01-2005
Skills
- Retail IT & Store Operations
- POS Platforms
- Self-Checkout Systems
- Retail Application Integration
- Azure Migration Projects
- Hardware & Software Lifecycle Management
- Incident / Problem Management
- Change / Release Management
- Agile / Scrum Methodologies
- Vendor / Stakeholder Management
- Root Cause Analysis
- Production Support
- Jira / Confluence /Confluence
Certification
Certified Scrum Product Owner (CSPO)
Languages
English
Malayalam
Custom Section
NCR Retalix Storeline, Retalix-10, Self-Checkout Systems, Retail Integration Platforms, Jira, Confluence, TFS, ServiceNow, ICCM, Quality Center, Azure Environments, Citrix
Websites, Portfolios and Profiles
www.linkedin.com/in/binu-tr
References
Available upon request.
Timeline
Retail IT Solution Analyst
Jumbo Supermarkten
10.2017 - Current
Product Owner (TESCO PFS)
Tesco
01.2015 - 09.2017
Principal Software Engineer | Retalix 10 Configuration Management
Tesco
07.2013 - 01.2015
Senior Software Engineer | Service Analyst
Tesco
08.2012 - 07.2013
Senior Software Engineer | Technical Consultant for Storeline
Tesco
01.2011 - 08.2012
Software Engineer | Support Analyst Storeline
Tesco
08.2008 - 01.2011
Master of Computer Applications -
Visvesvaraya Technological University
Bachelor's Degree - Computer Science
Mahatma Gandhi University