Binazir Ibrahim Muktar
Amsterdam,NH
Summary
Dynamic professional with a proven track record in customer relations and money handling, notably enhancing accuracy and reducing discrepancies at Burger Bar. Excelled in team motivation and leveraging product knowledge to boost customer satisfaction and streamline operations. Skilled in managing cross-functional teams, achieving seamless project execution at SIT.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Burger Bar
02.2023 - 06.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Waitress/Hostess
Momenti Italian Cuisine
09.2022 - 01.2023
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Module Coordinator
School for International Training, SIT
09.2021 - 05.2022
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Education
Master of Science - Sociology
University of Amsterdam
Amsterdam, Netherlands08.2021
Associate of Arts - Gender Studies
University of Iceland
Reykjavik, Iceland05.2018
Bachelor of Arts - Sociology And Psychology
University of Nairobi
Nairobi, Kenya12.2015
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Certification
- Microsoft Certified, Azure Fundamentals - Microsoft Corporation.
Languages
English, Somali
Native language
Dutch
Upper intermediate
B2
Timeline
Assistant Manager
Burger Bar
02.2023 - 06.2024
Waitress/Hostess
Momenti Italian Cuisine
09.2022 - 01.2023
Module Coordinator
School for International Training, SIT
09.2021 - 05.2022
- Microsoft Certified, Azure Fundamentals - Microsoft Corporation.
Master of Science - Sociology
University of Amsterdam
Associate of Arts - Gender Studies
University of Iceland
Bachelor of Arts - Sociology And Psychology
University of Nairobi
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