BILLAL HOSSAIN
Amsterdam,Vollenhovenstr 196
Summary
Offering strong organisational skills and keen eye for customer satisfaction. Knowledgeable about team management and hands-on experience in fast-paced environments. Ready to use and develop communication, leadership, and problem-solving skills in all house keeping role.
Enthusiastic [Job Title] with [Number] years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares [Type] knowledge to achieve results.
Overview
12
12
years of professional experience
Work history
Hotel room attendant
Hotel Benformoso
Lisbon, Portugal
2023.02 - 2023.12
I am young , energetic, enthusiastic and optimistic to my positions, works and responsibilities, I am highly committed to fulfilling my responsibilities to the customer, colleagues and company to reach the maximum satisfaction level by my extraordinary communication skill power with my ever smiling face and assist in the improvement of housekeeping processes for better efficiency.
Waiter
La village Restaurant
Paris, France
2014.06 - 2016.07
- Delivered excellent customer service through friendly and polite interaction.
Room service attendant
The Westridge hotel
london, England
2012.04 - 2012.12
- Maintained high cleanliness standards in all service areas.
- Upheld hotel standards whilst serving food and beverages in rooms.
- Inspected rooms to assess cleaning and repair needs between guest stays.
- Delivered excellent customer service for enhanced guest loyalty.
- Addressed issues promptly, resulting in increased guest satisfaction rates.
Education
Higher National Diploma - Businesses & relationship
Woolwich London college
Woolwich , london2014-04
Certificate of Higher Education - B A honours
Jashore national university
Jashore2010-09
Skills
- Flexibility in service
- Understanding of team operations and works
- Positive demeanor
- Proactive attitude
- Service speed improvement
- Customer relations
- People Management
- Sales techniques
- Customer retention tactics
- Guest relations professional
- High energy
- Room cleaning expertise
- Discreetness and confidentiality
- Service-Oriented mindset
- Punctuality and reliability
Languages
English
Advanced (C1)
A1
Bengali
Proficient (C2)
A1
Hindi
Upper intermediate (B2)
A1
Portuguese
Intermediate (B1)
A1
Urdu
Upper intermediate (B2)
A1
Timeline
Hotel room attendant
Hotel Benformoso
2023.02 - 2023.12
Waiter
La village Restaurant
2014.06 - 2016.07
Room service attendant
The Westridge hotel
2012.04 - 2012.12
Higher National Diploma - Businesses & relationship
Woolwich London college
Certificate of Higher Education - B A honours
Jashore national university