Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bill Mbiya

Cape Town

Summary

Strategic Infrastructure Specialist possessing about 10 years of success in IT department support and infrastructure management. Highly skilled in system performance analysis and improvements. Eager to assist with perpetuating my mission as IT Specialist.

Overview

11
11
years of professional experience

Work History

IT Infrastructure Specialist, Tier 2

HCL Tech - Based at Adidas Head Office
11.2021 - Current
  • Collaborated with IT department to develop infrastructure build-out strategy and outline project scope.
  • Analyzed and maintained system and application performance.
  • Installed, supported and maintained company hardware and software infrastructure according to best practices.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Implemented WAN and LAN designs in multi-datacenter configurations.
  • Supported IT operations for corporate headquarters and nationwide locations.
  • Maintained company servers, computers, printers, cables and other equipment.
  • Analyzed, troubleshot and enhanced network performance to drive efficiency.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Provided technical guidance to junior team members, fostering a culture of continuous learning within the department.

Customer Engineer

African Arete - Based at Adidas Head Office
03.2019 - 10.2021
  • Improved customer satisfaction by providing timely and efficient technical support for hardware and software issues.
  • Provided ongoing training for end-users, enhancing their knowledge of systems and increasing productivity.
  • Boosted company reputation by presenting professional, knowledgeable, and courteous service to clients during on-site visits.
  • Enhanced team collaboration by sharing best practices during weekly meetings, promoting a culture of continuous improvement within the department.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
  • Provided technical assistance on-site or remotely depending on client needs, ensuring swift issue resolution and minimal downtime.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Resolved system malfunctions with thorough troubleshooting, ensuring optimal system performance.

Desktop Support Engineer

BASH.CONNECTION
01.2014 - 02.2019
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
  • Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Configured and tested new software and hardware.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Supported remote users, ensuring seamless access to network resources.
  • Contributed to IT projects, ensuring successful completion within timelines.

Education

Cyber Security

Cape Peninsula University of Technology
Cape Town, South Africa
08-2024

IT Technician Course - A+, N+ & AD Management

A+ Computer Training Studios
Cape Town, South Africa
07-2013

Marketing Management

Institut Supérieur De Commerce De Kinshasa
Kinshasa, DRCongo
09-2008

Skills

  • System monitoring
  • Data Center Operations
  • Hardware troubleshooting
  • Linux Operating System
  • Incident Management
  • Windows Operating System
  • Server Administration
  • Network Administration
  • ITIL Framework
  • Virtualization Technologies
  • IT service management
  • Network Troubleshooting
  • Problem-Solving
  • Network Hardware and Software
  • Network Monitoring and Tracking
  • Database Administration
  • Application deployment
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Network Problem Solving
  • Network security systems
  • Hardware Installation
  • VPN Management
  • Retail Operations
  • Retail store support
  • Retail Software
  • Active Directory Management
  • Azure Active Directory
  • Microsoft Office Suite
  • Troubleshooting and diagnosis
  • Windows operating systems
  • Cyber Security
  • Ticketing system familiarity

Timeline

IT Infrastructure Specialist, Tier 2

HCL Tech - Based at Adidas Head Office
11.2021 - Current

Customer Engineer

African Arete - Based at Adidas Head Office
03.2019 - 10.2021

Desktop Support Engineer

BASH.CONNECTION
01.2014 - 02.2019

Cyber Security

Cape Peninsula University of Technology

IT Technician Course - A+, N+ & AD Management

A+ Computer Training Studios

Marketing Management

Institut Supérieur De Commerce De Kinshasa

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Bill Mbiya