Bianka Poeth-Bosch

• Managed customer inquiries and complaints, ensuring timely resolutions to enhance satisfaction.
• Maintained in-depth knowledge of product features to provide tailored assistance to customers.
• Oversaw order processing from initiation to completion, ensuring accuracy at each stage.
• Collaborated with cross-functional teams to streamline communication processes and improve service delivery.
• Coordinated with team members to develop practical improvements for everyday workflow.
• Coordinated with team members to identify and implement workflow improvements, enhancing overall team efficiency.
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• Managed daily cash reconciliation to ensure accuracy in financial reporting
• Supported month-end closing activities by reconciling bank statements against general ledger entries promptly upon receipt.
• Collaborated with internal departments to resolve any discrepancies or issues related to cash accounts.

• Developed and implemented strategic sales plans to enhance distributor partnerships.
• Analyzed market trends to identify growth opportunities and optimize territory performance.
• Coordinated training sessions for distributors, enhancing product knowledge and sales techniques to boost distributor performance.
• Cultivated relationships with key accounts, strengthening brand loyalty and expanding market presence.
• Participated in significant trade fairs & events
• Compiled and submitted monthly business reports to track performance and support decision-making.
• Developed annual and seasonal forecasts to project sales and inform inventory decisions.
• Create commercial presentation for internal and external use
• Created commercial presentation for internal and external use

• Engage with sales teams to identify market demands, facilitate business expansion, and track growth
• Analyzed sales data to identify trends, informing strategic decision-making for product launches.
• Engaged with sales teams to identify market demands, facilitate business expansion, and track growth
• Coordinated with supply chain and planning on forecast necessities to ensure alignment.
• Implemented marketing strategies to increase visibility of professional footwear line in target markets. for professional footwear line
• Developed training programs to enhance sales performance and improve knowledge retention.

• Led initiatives to enhance sales in the Professional Footwear line.
• Aided senior sales manager in reaching key performance indicators. Partnered with distributor manager to enhance logistical efficiencies. Synchronized efforts between sales and distribution teams for improved results. Reviewed sales figures to uncover opportunities for growth. Conducted training programs for distributors to elevate service standards. Oversaw inventory management to support demand fulfillment. Prepared detailed performance reports for executive analysis.
• Implemented process improvements that enhanced operational efficiency and reduced turnaround times.
• Supported senior sales manager in achieving key performance indicators through collaboration with distributor manager on logistical efficiencies. Synchronized efforts between sales and distribution teams to drive better outcomes. Analyzed sales figures to identify growth opportunities and conducted distributor training to improve service standards. Managed inventory to ensure demand fulfillment and prepared performance reports for executive review.
• Focused on identifying growth opportunities in Portuguese market.
• Identified special promotions for key clients to drive sales.
• Coordinated internal meetings to facilitate effective communication among teams.
• Updated sales team daily on inventory status to ensure stock availability.
• daily inventory update to all sales
• coordinate essential internal meetings
• direct emphasis on Portuguese market growth opportunities

• Built and maintained strong relationships with distribution partners to enhance collaboration and support.
• Oversaw a group of key distributors and accounts across Europe, tracking all outstanding orders.
• Coordinated with logistics and warehouse teams to ensure timely deliveries and resolve any potential delays.
• Communicated regularly with finance team to address and resolve outstanding customer issues.
• Resolve customer concerns that customers may have
• Handle any issues that the customers may have

Launched new website after engaging clients to identify desired features through extensive pre-launch communication. Conducted pre-launch announcements and introduced product through direct phone contact with clients. Resolved technical issues for clients post-launch to ensure smooth product usage. Engaged with clients post-launch to assess satisfaction levels and gather feedback. Managed bi-monthly newsletter, coordinating with analysts for article contributions and editing for clarity and consistency. Edited all articles submitted for clarity and consistency, ensuring high-quality content. Oversaw layout management of newsletter, optimizing visual appeal and reader engagement. Conducted win/loss analysis by tracking reading patterns of clients and prospects to inform future strategies.

Self-motivated, with a strong sense of personal responsibility.

Worked effectively in fast-paced environments.

Skilled at working independently and collaboratively in a team environment.

• Oversaw recruitment and training of new staff, building highly skilled and cohesive team.
• Conducted initial phone and in-person interviews for selected candidates
• Led introductory training week for new employees
• Delivered consistent real-time training to enhance new employee skills
• Coordinated weekly training meetings to equip new staff with essential skills
• Conducted weekly performance assessments for new sales team members

• Developed partnerships with CFOs and FDs in targeted firms to enhance research visibility
• Created a network of prospective clients to enhance business opportunities
• Identified key markets to maximize research impact
• Support in reaching monthly and annual targets

• Cultivated strong client relationships, resulting in increased customer loyalty and retention.
• Crafted customized sales presentations tailored to client needs.
• Conducted industry research to identify potential event sponsors.

• Thesis Statement: Commoditization of Luxury Goods

• Internship, Maestro Design , Completed 2005
• Graduation Project, The Communication Matrix , 2006 - This consisted of a research project based on evelauating how effective was the online communication of 40 of the The Netherlands top companies. The purpose of the project was to investigate what types of online communication tools do these various companies provide for different target audiences. Target audiences were defined as: investors, press, and general public.