Bhaskar Bantupalli
Eindhoven,NB
Summary
Performance-driven professional with more than 4+ Years of rich & extensive, national & international (Netherlands) experience as ServiceNow consultant along with development and implementation of IT Operational management , IT Asset management and IT Service management at ASML (via Tata consultancy services).Dedicated to provide best possible solutions following OOTB Architecture principles ,writing highly performant code, Delivering high-quality customer service, and taking initiative to achieve outstanding results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ServiceNow Consultant / Developer
ASML (via TCS)
09.2020 - Current
- Company Overview: ServiceNow consultant along with development and implementation of IT Operational management, IT Asset management and IT Service management
- Website: [ASML](https://www.asml.com)
- Configured and implemented Discovery and modified few patterns to fit customer demands, and delivered custom solutions
- Working in Agile has provided me experience in collaborative teamwork, iterative development, adaptability and a focus on continues improvements
- Automated discovery troubleshooting by developing discovery self-help automation pipe-line for discovery, which enables class owners to fix the errors without any assistance of developers, hence improving CMDB Data Quality
- Automated MID Server restart which ensures that schedules for discovery and event management are unaffected
- Configured Service Maps for application services and validated with Application Tamers, giving customers comprehensive insight on hardware used to offer the service
- Built custom applications for enabling Citizen Development allowing them to manage their own processes
- Modified Discovery patterns and scripts includes to exclude discovery on test and development benches in order to decrease license cost
- Worked on Event and Alert management which enables continuous monitoring on the configuration items
- Worked on Integration with Active Directory through TIBCO to automate the allocation of App Layered VDI's to customers
- Worked on Integration with Google Cloud Platform through MuleSoft to allocate Google cloud resources to end users
- Developed complex reports with Performance Analytics and indicators
- Worked on Integration with SCCM and configured SCCM Jobs to retrieve software usages and login user
- Implemented a Robust transform maps to configure software usages of SCCM and Generic Write API to update attributes in CMDB
- Added few adaptations in Hardware asset management processes like Request Fulfillment, Purchase order process, Transfer Order process
- Created Generic approval flows for Hardware catalog items so that approvals are managed by the catalog item owner
- Implemented hardware Loaner and Bundle processes within the organization
- Created a custom calendar for booking appointments through UI Pages and UI Micros
- Knowledge on creating Service catalog items, Record Producers and Order Guide, and custom workflows associating them
- Enhancement on IT Service management modules that includes Incident and Change Management
- Building custom scoped application for Non-IT business requirements with great hands on experience on Business rules, Script includes, Script actions, Notification, Workflows, Client script, ACL's etc
- Experience using import sets, transform maps for data imports
- Stakeholder Management - understand and analyze stakeholders requirements to improvise and implement technical solutions
- Experience with Flow Designer for process automations and integrations
- ServiceNow consultant along with development and implementation of IT Operational management, IT Asset management and IT Service management
- Website: [ASML](https://www.asml.com)
Education
Bachelor of Technology - Electrical & Electronics Engineering (EEE)
National Institute of Technology
Andhra Pradesh , India06.2020
Skills
- JavaScript Developer
- Data Structures and Algorithms
- Bootstrap
- Certified Discovery Specialist
- Certified Service Mapping Specialist
- REST API Integration
- Generic Integrations with MuleSoft
- HTML and CSS Development
- Performance Analytics
- Virtual Agent
- CMDB Data Quality and Data Model
- MID Server Customizations
- Integration Hub ETL
- Integrations with other platforms
- Generic API developments
- Event and Alert Management
- Software Asset Management
- Incident Management
- Change Management
- Problem Management
- LDAP Integrations
- Inventory and Stock Management
- Transfer Order Process
- Procurement Management
- Hardware Asset Management
Certification
- Certified System Administrator ServiceNow
- Certified Implementation Specialist Discovery
- Certified Implementation Specialist Service Mapping
Servicenow modules
- Certified Discovery Specialist
- Certified Service Mapping Specialist
- Performance Analytics
- Virtual Agent
- CMDB Data Quality and Data Model, MID Server Customizations
- Integration Hub ETL
- Integrations with other platforms
- Generic API developments
- Event and Alert Management
- Software asset Management
- IT Service Management
- Incident Management
- Change Management
- Problem Management
- LDAP Integrations
- Inventory and Stock Management
- Transfer order process
- Procurement Management
- Hardware asset Management
Awards
- On the Spot Award for Automation flow in Discovery troubleshooting.
- Appreciation for saving the License cost by removing test and dev benches from CMDB.
Personal Information
Hobbies: Badminton, Cricket, Story writing
Timeline
ServiceNow Consultant / Developer
ASML (via TCS)
09.2020 - Current
Bachelor of Technology - Electrical & Electronics Engineering (EEE)
National Institute of Technology
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