BENJAMIN DALTON
London
Summary
Expertise in white glove enterprise success for a leading FinTech company while managing a roster of over 150 VVIP clients. I thrive in dynamic, remote, and international professional environments. My experience includes leading impactful research projects and driving institutional change through strategic collaborations with political groups. I manage projects confidently in small core teams, and inter-departmentally, bringing my combination of skills, personality, and dedication for tech innovation to drive adoption, company growth and success from startup level through to full scale.
Overview
14
14
years of professional experience
Work History
Account Manager
Kraken Digital Asset
2018.07 - 2022.08
- Bespoke 24/7 management of a portfolio of VVIP accounts for one of the largest and most trusted digital asset platforms globally
- Built and maintained strong relationships with institutional clients, trading firms, brokers, high-net-worth individuals and professional traders. Headhunting high potential clients and nurturing them to VVIP status
- I generated revenue in the multiple-millions per month and coached the top client exchange-wide (from $100,000 to $200,000,000 daily trade volume, which I proudly worked hard to achieve) and took on the largest portfolio on the team by the end of my time at the company. This required a lot of multitasking and broad focus.
- Cross/Up-selling of products, rollouts and new business generation through online outreach, in personal meetups and company representation at international events
- Exceptional attention and record with cyber-security and data-protection with regular training
- Front line for anti-money laundering and nefarious actor detection
- Propelled by an ethos of mass-adoption for global benefit
- Training and feedback calls with clients on product and services models to increase utility to clients and engagement with the brand
- Worked closely with product to relay client feedback in order to develop and tailor services
- Maintained high client retention in a competitive market by providing exceptional customer service and anticipating client needs
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals
- Coordinated cross-departmental efforts to execute successful marketing and sales campaigns for key accounts
- Adapted to crisis's pragmatically while advocating for clients and relaying pain points
- KPI focused with targets regularly exceeded monthly and quarterly
Founder
PSSS Entertainment
2023.02 - Current
- Music and performance project producing and managing creative material from original music to brand development, marketing and social media content
- Collaborated with graphic designers and photographers to create visually appealing album artwork an brand image
- Negotiated contracts with record labels, securing favorable terms that supported long-term career goals
- Self taught skills in video editing in FinalCut
- Developed strong relationships with industry professionals, leading to successful collaborations on various projects.
- International Performances including Glastonbury festival, Meltdown Southbank London for Chaka Khan, Warehouse Project Manchester and Drumsheds London
Technical support, Customer Service and Satisfaction Agent
Teleperformance
2016.11 - 2017.07
- Consistent and accurate technical support offered in a high pressure, maximum yield model via email, chat and phone channels
- Direct, respectful and empathic communication with clients, especially in tough situations such as data loss and charges
- Consistently at the top of production and satisfaction statistics within the department
- Quickly adapting to software and departmental updates and changes Experience with Zendesk and other analytical, company specific computer programs and protocols
- A keen eye to compliance and an extensive understanding of privacy and data protection
Research Assistant
Yale University
2015.02 - 2016.04
- Collecting data for an ethnographic research project conducted by Tina Pavilos, 'Making the Muslim Migrant' on the topic of death in Islam within a Greek context
- Qualitative and qualitative research included: formal and Informal interviews with members of vulnerable communities, holistic field work investigation including visiting underground Mosques and refugee camps
- Worked with 4 researchers and drew effectively from varied perspectives during regular roundtable discussion groups
- Designed survey instruments tailored to specific research objectives for precise and meaningful data gathering
Program Officer
Generation2.0
2015.07 - 2016.09
- Human rights advocacy and activism
- Initiated, managed and implemented training projects aimed at promoting allegiances between local migrant organisations and LGBTQI groups
- Developing partnerships with local organisations through community outreach initiatives
- Fundraising administration and outreach, identifying funding opportunities and responsibility for completing proposal applications
- Managed Asylum Surgery for migrant applicants -Practical assistance with asylum applications and providing advice based on current EU/Greek legislation
- Attending and participating in international and local conferences including the European Parliament on behalf of the organisation, and reporting back to the rest of the team
- This includes completion of the PAAS program from the ADL in Vienna, general meetings from the European Network Against Racism in Brussels and IGLYO/IDAHO events in Copenhagen and Amsterdam
- Maintenance of website and blog
Television
Love Productions
2015.06 - 2015.09
- Acting as a runner for a busy production company, assisting with various stages of television production including program development and research, editing, audition processes and assistance with on-location shoots working to tight and frantic schedules
- Supported producers in creating engaging content for various television programs.
- Engaged with the ethics and responsibility of (reality) film
- Adapted to schedules as they came and changed when I found myself on location helping organise and judge auditions for Great British Bake off the Professionals
Commissioning Editor
Bloomsbury Publishing
2014.08 - 2014.12
- Worked for the Anthropology and Food studies list as part of the Bloomsbury Academic and Professional Division
- Copyediting, formatting and proofreading academic material, writing copy for new publications
- Experience with contracts and company boilerplates
- Creation of a student companion website for a new publication as part of the Bloomsbury company website on behalf of the Senior Commissioning Editor
- Liaising with authors and academics with regards to reviews and forthcoming publications
- Proficiency in publishing specific programmes such as Biblio 3 and Nielsen Bookscan, demonstrating tech intuitiveness
Freelance Writer
Bloomsbury Publishing Plc
2011.01 - 2014.01
- Published articles covering politics, social science and activism within Greece at the height of social and economic crisis
- Producing well-informed pieces that resonated with readers following thorough research on diverse topics, and investigative journalism
- Http://www.analyzegreece.gr/topics/immigrants-rights-and-racism/item/410-dora-bacoyiannis-and-refugees-as-continued-punishment
- Http://g2red.org/index.php/nea/153-noble-trafficking-thoughts-on-the-migrant-traffic-nexus-and-greek-asylum-services
Education
Bachelor of Science - Anthropology
University College London
London01.2012
Norwich School
Norwich07.2009
Skills
- New Business Development
- Customer Relationship Management
- CRM proficiency
- Contract Negotiation
- Operations leadership
- Sales Presentations
- Industry Expertise
- Performance Metrics
- Teamwork and Collaboration
- Logic, composure and adaptability in heated situations
- B to B sales
- Client Base Retention
- Social Media content creation and management
- Video Editing
- API
Languages
Timeline
Founder
PSSS Entertainment
2023.02 - Current
Account Manager
Kraken Digital Asset
2018.07 - 2022.08
Technical support, Customer Service and Satisfaction Agent
Teleperformance
2016.11 - 2017.07
Program Officer
Generation2.0
2015.07 - 2016.09
Television
Love Productions
2015.06 - 2015.09
Research Assistant
Yale University
2015.02 - 2016.04
Commissioning Editor
Bloomsbury Publishing
2014.08 - 2014.12
Freelance Writer
Bloomsbury Publishing Plc
2011.01 - 2014.01
Bachelor of Science - Anthropology
University College London
Norwich School
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