Beata Maria Chlosta
Haarlem
Summary
Results-driven professional with over 10 years of experience in supply chain planning, customer service, and coordination. Exceptional problem-solving abilities and meticulous attention to detail ensure efficient operations and enhanced customer satisfaction. Highly motivated team player committed to fostering collaboration and driving success within diverse teams. Proven track record of optimizing processes and delivering measurable results in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Channel Inventory Planner
Tesla
05.2024 - Current
- Inventory management within the EMEA service locations (South and West)
- Implementing new strategies for inventory optimizations and centralization
- Facilitating business reviews
- Providing analysis for improvements
- Partnering with regional parts experts & internal stakeholders to address critical issues in end to end part delivery process
European Inventory and Demand Planner
Canon EMEA
01.2022
- Forecasting and inventory management in EMEA
- Manage and optimize stock level internally and externally
- Direct contact with the suppliers
- Coordination of the local satellite warehouses
- Collaboration with Suppliers and stakeholders to achieve KPIs
- Ability to define and demonstrate continuous improvement to meet targets and KPIs
- Reverse logistics flow from the local DCs
Customer Support Coordinator
01.2018 - 01.2022
- B2B Central role for DS business
- Control on the order and process flow, complains handling and stock demand requests
- Support National Sales Organisations in daily operations and in critical escalations
- Stock distribution, back order handling for NSOS and Local Warehouses in Europe
- Connecting point between Customer, Planning team and Logistics
- System monitoring and alerts management with the IT team
- Solving and escalating system issues mainly in Oracle, AS400 and SAP
- Leading B2B meetings in order to improve KPIs and standardize processes within all the organisations
- Projects: UiPath Robotics, ITRP ticketing system implementation
Customer Service Specialist
Ormco B.V
03.2014 - 12.2017
- Order management direct markets: Polish, Italian, Hungarian, Czech Republic
- EMEA dealers handling, direct contact with the customers
- Processing complaints, credits and returns (Oracle)
- On daily basis working with CRM
- Finance support (credit collecting via email and phone)
- Collaboration with sales managers to achieve the targets
- Part of ISO compliance team
Education
2nd Level Degree - Master - Translation and Interpreting
Università degli Studi di Roma La Sapienza
Rome, Italy01.2012
Skills
- Proficient user of : ORACLE, SAP, AS400, ITRP, POWER BI, OBIEE, AFAS, ARCO, CRM, Planning tools, MS office
- Strategic prioritization
- Customer-oriented professional
- Collaborative team player
- Accountability
- Analytical thinking
Certification
- April 2024 ASCM Supply Chain Planning Certificate
- January 2024 Value Stream Mapping
- March 2022 How to Conduct a Learning Needs Analysis
- January 2017 Lean Management Training
- May 2016 Dangerous goods training
- October 2015 Customer oriented phone NCOI
- May 2015 Crucial conversations Vital Smarts
- May 2014 ISO compliance training
Languages
Polish
Native or Bilingual
Italian
Full Professional
English
Full Professional
Timeline
Channel Inventory Planner
Tesla
05.2024 - Current
European Inventory and Demand Planner
Canon EMEA
01.2022
Customer Support Coordinator
01.2018 - 01.2022
Customer Service Specialist
Ormco B.V
03.2014 - 12.2017
2nd Level Degree - Master - Translation and Interpreting
Università degli Studi di Roma La Sapienza