Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Hi, I’m

Bartholomew Egbune

Business Administrator
8 Okeola Close Ilaje Ojo Lagos ,Lagos
Bartholomew Egbune

Summary

With a proven track record at Gaga Gardens Hotel Asaba, I excel in financial management and fostering team collaboration. My leadership significantly enhanced customer satisfaction and operational efficiency. Skilled in business administration and budgeting, I drive results and innovation, ensuring a positive impact on bottom lines and team dynamics.

Overview

20
years of professional experience
1
Language

Work History

Gaga Gardens Hotel Asaba

Asst Manager
01.2014 - 12.2016

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Av Securitas Ltd

Supervisor
12.2020 - Current

Job overview

  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Halogen Security Company

Supervisor/ CM
04.2017 - 10.2020

Job overview

  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Oceanic Bank

Customer Care
01.2008 - 06.2013

Job overview

  • Contributed to the development of company-wide training materials aimed at elevating standards for customer care across all departments.
  • Provided exceptional customer care by promptly resolving issues and answering questions related to loans, policies, and procedures.
  • Piloted new software implementations within the department, gauging their effectiveness in streamlining customer care processes and providing valuable feedback to developers.
  • Participated in ongoing training sessions to stay updated on company policies, products, and best practices for customer care.
  • Mentored junior staff members in providing excellent customer care, leading to increased efficiency and team cohesion.
  • Managed client complaints or concerns promptly and effectively, upholding the salon''s reputation for excellent customer care.
  • Collaborated with cross-functional teams to implement process improvements that optimized customer care operations.
  • Increased client retention rate through exceptional customer care during account management activities.
  • Established a personal reputation as a trusted Sales and Leasing Executive within the community through genuine customer care and transparency in dealings.
  • Followedup on outstanding cases proactively, demonstrating commitment towards excellent customer care practices.
  • Implemented quality assurance measures to maintain high standards of customer care services.
  • Assisted in developing new strategies for improving overall efficiency within the Claims Customer Care department.
  • Delivered excellent customer care when handling returns or exchanges, empathizing with shopper concerns while adhering to company policies.

Ebu Microfinance Bank

Cashier/General Service Officer
11.2004 - 08.2007

Job overview

  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Imo State University Owerri
Owerri

Bachelor Of Science from Business Administration
04.2013

University Overview

Delta State Polytechnic Ogwashi Uku
Ogwashiuku

Ordinary National Diploma (OND) from Office Technology And Management
08.2007

University Overview

St Paul's Grammar School Ebu Delta State
Delta State

NECO from Senior School Leaving Certificate
06.2001

University Overview

Benita International Nur And Primary School Asaba
Delta State

First School Leaving Certificate
08.1995

University Overview

Skills

Software experience

Accomplishments

Accomplishments
  • Achieved Result by completing Task with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved Issue which led to Results.
  • Achieved Result through effectively helping with Task.
  • Resolved product issue through consumer testing.
  • Collaborated with team of Number in the development of Project name.

Interests

Writing, Reading, music

Timeline

Supervisor
Av Securitas Ltd
12.2020 - Current
Supervisor/ CM
Halogen Security Company
04.2017 - 10.2020
Asst Manager
Gaga Gardens Hotel Asaba
01.2014 - 12.2016
Customer Care
Oceanic Bank
01.2008 - 06.2013
Cashier/General Service Officer
Ebu Microfinance Bank
11.2004 - 08.2007
Imo State University Owerri
Bachelor Of Science from Business Administration
Delta State Polytechnic Ogwashi Uku
Ordinary National Diploma (OND) from Office Technology And Management
St Paul's Grammar School Ebu Delta State
NECO from Senior School Leaving Certificate
Benita International Nur And Primary School Asaba
First School Leaving Certificate

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Bartholomew Egbune Business Administrator