BARBARA Steinhart
Tilburg
Summary
I am a self-motivated, enthusiastic and hardworking person with excellent inter-personal skills. Willing to take on added responsibilities to meet team goals. I am able to communicate effectively with both internal and external stakeholders and deliver engaging presentations to various audiences. I am capable of getting outstanding results when working in a dynamic environment, under pressure and to tight deadlines.
Overview
16
16
years of professional experience
Work History
Cluster Revenue Manager
Zien Group
Amsterdam, The Netherlands
07.2023 - Current
- Maximizing revenue, market share and profits for 3 properties in the Netherlands
- Inventory Management and Distribution across different distribution channels, such as online travel agencies (OTAs), direct bookings, and travel partners
- Implementing revenue management operations, procedures and best practices
- Strategic Pricing and Yield Management
- Monitoring Market Trends and Competitor Analysis
- Analysing historical data, current trends, and future projections to guide their pricing strategies and revenue optimization efforts
- Creating detailed revenue forecasts and budgets
Senior Revenue Manager
Vincent Hotel Group
Amsterdam, The Netherlands
10.2016 - 06.2023
- Maximizing revenue for 3 properties (Hilton and IHG brands) through utilizing different revenue systems and the analysis of financial data
- Coaching new team members and guiding them throughout the year on any new procedure and process that needs to be followed according to company standards
- Ensuring that relevant hotel and above-hotel commercial team members are actively engaged in all revenue decisions by maintaining regular communication to effectively implement, drive and review optimal strategies and controls
- Implementing pricing strategies, creating budgets and forecasts
- Identifying trends in the hospitality industry to anticipate revenue levels during different times of the year
- Adjust distribution channels to increase a hotel's financial performance
Cluster Revenue Manager
Hilton Worldwide
RMCC Watford, United Kingdom
07.2013 - 09.2016
- Maximizing revenue, market share and profits for 3 Hilton hotels through the strategic coordination of revenue management processes and procedures
- Driving the continued development and growth of customer service standards, revenue and profits from multiple hotels and to deliver Hilton's mission relating to profit, people, customer and quality
- Ensuring that sales and pricing strategies are based on sound commercial judgement through effective analysis and reporting
- Professional and efficient utilization of all systems, in line with company best practices and standard operating procedures
- Effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimize any risks
- Integrating with other functions to ensure we exceed our customer's, owner's and shareholder expectations
Cluster Revenue Manager
Britannia Hotels
Hale, United Kingdom
07.2010 - 06.2013
- Using revenue management tools, practices and techniques to help develop optimization and revenue-generating strategies for 5 Britannia hotels, in short, medium and long term
- Working closely with senior hotel management as well as front office and reservations departments to ensure the best rates are achieved
- Discussing on future issues such as booking pace, price strategies, marketing opportunities and the competitive environment
- Analysing various internal/external reports and statistics; and developing and implementing room rate strategies during difference periods of demand
- Setting special rates and promotions on company partners' websites, whilst ensuring all opportunities for increasing revenue and profit are maximised
Reservations/Front Office /Revenue Agent
Blue Rainbow Apartments
Manchester, United Kingdom
11.2008 - 07.2010
- Making reservations through OPERA system for number of properties as well as dealing with customers' enquiries over the phone, face to face and via email
- Covering reception shifts during busy periods, checking guests in and out from the hotel according to company procedures, dealing with guests requests and complaints in highly professional manner
- Working under pressure and juggling a number of tasks whilst providing the highest levels of customer care
- Planning daily tasks when working alone as well as part of the team in order to meet the needs of the business
- Working under pressure in a dynamic environment, while developing the ability to multi-task as well as prioritise a range of jobs
Education
BA (Hons) - Tourism Management
Manchester Metropolitan University
01.2008
ESOL course at higher level - CELS higher
Ridge Danyers College
01.2004
Philology of English - Exams: 75%
NKJO Przemysl
01.2003
A-levels - Exams: 5 (out of 6)
Liceum Ogolnoksztalcace
01.2002
Skills
- In-depth knowledge of Hotel Industry
- 15 years of Revenue Management experience
- Working knowledge of various management systems including OPERA, IdeaS G3, Siteminder
- Fast learner,
- Flexible and adaptable
- Great team player
Timeline
Cluster Revenue Manager
Zien Group
07.2023 - Current
Senior Revenue Manager
Vincent Hotel Group
10.2016 - 06.2023
Cluster Revenue Manager
Hilton Worldwide
07.2013 - 09.2016
Cluster Revenue Manager
Britannia Hotels
07.2010 - 06.2013
Reservations/Front Office /Revenue Agent
Blue Rainbow Apartments
11.2008 - 07.2010
ESOL course at higher level - CELS higher
Ridge Danyers College
Philology of English - Exams: 75%
NKJO Przemysl
A-levels - Exams: 5 (out of 6)
Liceum Ogolnoksztalcace
BA (Hons) - Tourism Management
Manchester Metropolitan University