BARBARA Steinhart
Tilburg
Summary
I am a self-motivated, enthusiastic and hardworking person with excellent inter-personal skills. Willing to take on added responsibilities to meet team goals. I am able to communicate effectively with both internal and external stakeholders and deliver engaging presentations to various audiences. I am capable of getting outstanding results when working in a dynamic environment, under pressure and to tight deadlines.
Overview
16
16
years of professional experience
Work History
Cluster Revenue Manager
Zien Group
07.2023 - Current
- Maximizing revenue, market share and profits for 3 properties in the Netherlands
- Inventory Management and Distribution across different distribution channels, such as online travel agencies (OTAs), direct bookings, and travel partners
- Implementing revenue management operations, procedures and best practices
- Strategic Pricing and Yield Management
- Monitoring Market Trends and Competitor Analysis
- Analysing historical data, current trends, and future projections to guide their pricing strategies and revenue optimization efforts
- Creating detailed revenue forecasts and budgets
Senior Revenue Manager
Vincent Hotel Group
10.2016 - 06.2023
- Maximizing revenue for 3 properties (Hilton and IHG brands) through utilizing different revenue systems and the analysis of financial data
- Coaching new team members and guiding them throughout the year on any new procedure and process that needs to be followed according to company standards
- Ensuring that relevant hotel and above-hotel commercial team members are actively engaged in all revenue decisions by maintaining regular communication to effectively implement, drive and review optimal strategies and controls
- Implementing pricing strategies, creating budgets and forecasts
- Identifying trends in the hospitality industry to anticipate revenue levels during different times of the year
- Adjust distribution channels to increase a hotel's financial performance
Cluster Revenue Manager
Hilton Worldwide
07.2013 - 09.2016
- Maximizing revenue, market share and profits for 3 Hilton hotels through the strategic coordination of revenue management processes and procedures
- Driving the continued development and growth of customer service standards, revenue and profits from multiple hotels and to deliver Hilton's mission relating to profit, people, customer and quality
- Ensuring that sales and pricing strategies are based on sound commercial judgement through effective analysis and reporting
- Professional and efficient utilization of all systems, in line with company best practices and standard operating procedures
- Effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimize any risks
- Integrating with other functions to ensure we exceed our customer's, owner's and shareholder expectations
Cluster Revenue Manager
Britannia Hotels
07.2010 - 06.2013
- Using revenue management tools, practices and techniques to help develop optimization and revenue-generating strategies for 5 Britannia hotels, in short, medium and long term
- Working closely with senior hotel management as well as front office and reservations departments to ensure the best rates are achieved
- Discussing on future issues such as booking pace, price strategies, marketing opportunities and the competitive environment
- Analysing various internal/external reports and statistics; and developing and implementing room rate strategies during difference periods of demand
- Setting special rates and promotions on company partners' websites, whilst ensuring all opportunities for increasing revenue and profit are maximised
Reservations/Front Office /Revenue Agent
Blue Rainbow Apartments
11.2008 - 07.2010
- Making reservations through OPERA system for number of properties as well as dealing with customers' enquiries over the phone, face to face and via email
- Covering reception shifts during busy periods, checking guests in and out from the hotel according to company procedures, dealing with guests requests and complaints in highly professional manner
- Working under pressure and juggling a number of tasks whilst providing the highest levels of customer care
- Planning daily tasks when working alone as well as part of the team in order to meet the needs of the business
- Working under pressure in a dynamic environment, while developing the ability to multi-task as well as prioritise a range of jobs
Education
BA (Hons) - Tourism Management
Manchester Metropolitan University
01.2008
ESOL course at higher level - CELS higher
Ridge Danyers College
01.2004
Philology of English - Exams: 75%
NKJO Przemysl
01.2003
A-levels - Exams: 5 (out of 6)
Liceum Ogolnoksztalcace
01.2002
Skills
- In-depth knowledge of Hotel Industry
- 15 years of Revenue Management experience
- Working knowledge of various management systems including OPERA, IdeaS G3, Siteminder
- Fast learner,
- Flexible and adaptable
- Great team player
Timeline
Cluster Revenue Manager
Zien Group
07.2023 - Current
Senior Revenue Manager
Vincent Hotel Group
10.2016 - 06.2023
Cluster Revenue Manager
Hilton Worldwide
07.2013 - 09.2016
Cluster Revenue Manager
Britannia Hotels
07.2010 - 06.2013
Reservations/Front Office /Revenue Agent
Blue Rainbow Apartments
11.2008 - 07.2010
ESOL course at higher level - CELS higher
Ridge Danyers College
Philology of English - Exams: 75%
NKJO Przemysl
A-levels - Exams: 5 (out of 6)
Liceum Ogolnoksztalcace
BA (Hons) - Tourism Management
Manchester Metropolitan University
Similar Profiles
Maw Shu KlayMaw Shu Klay
Sheet Metal Apprentice at Zien MechanicalSheet Metal Apprentice at Zien Mechanical
CHARLES PORTERCHARLES PORTER
Sheet Metal Worker at ZIEN MECHANICALSheet Metal Worker at ZIEN MECHANICAL
Duy Tran QuangDuy Tran Quang
Backend Developer at Zien SolutionBackend Developer at Zien Solution
Marina RomeroMarina Romero
Transport Coordinator at Samsung SDSTransport Coordinator at Samsung SDS
Paulina MojzyszPaulina Mojzysz
Team Coordinator Picking&Putaway at CEVA LogisticsTeam Coordinator Picking&Putaway at CEVA Logistics