Barbara Ghijsen
Summary
Project management professional with track record of delivering high-impact projects in fast-paced environments. Has a strong sense of responsibility and drive to set and meet goals. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Highly collaborative, adaptable, leverages interpersonal skills and committed to team success and client satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
D&T Agile Project Manager Commerce Deployments
Heineken Group B.V.
09.2024 - Current
- Succesful delivery of eazle Customer and eazleClub to the Singapore OpCo – go live 16 Dec 2024
- Succesfully delivering the complete eazle ecosystem to the South African OpCo. Ensure that all products; eazle Customer, eazleClub, Sales Force Automation (SFA), Order Management System (OMS), Request Queries and Complaints (RQC) and Contact Center (CC) are implemented as prerequisites for DBB – go lives in 2025 and 2026
- Responsible for delivering IT solutions from project initiation to building, testing, deployment and effective transitioning into running operations
- Leading projects and being accountable for meeting committed objectives within the expected scope, budget, and quality standards
- Effectively solving risks, issues and escalations
- Managing program stakeholders and generating appropriate management-level reports within and outside of the IT-organization
- Working in Agile/Scrum methodologies, enhancing team performance and providing operational guidance both technically and organizationally
- Established effective communication among team members for enhanced collaboration and successful project completion.
D&T Agile Project Manager Commerce-DBB
Heineken Group B.V.
09.2023 - 08.2024
- Collaborating with all program streams and stakeholders to build awareness and ensure successful preparation and deployment of the commerce products involved in the DBB solution
- Supporting with SIT and UAT execution of the global DBB template by ensuring cross-team collaboration within the Market-to-Cash area
Global Implementation Project Manager Commerce
Heineken Group B.V.
02.2023 - 09.2023
- Responsible for the implementation of the global CRM solution salesforce.com in the Brazilian OpCo
- Managed project deliverables according to planning and scope
- Effectively solving risks, issues and escalations
- Effective stakeholder management
Global Salesforce Community Lead
Heineken Group B.V.
03.2019 - 01.2023
- Responsible for inspiring the community members with new features and options within salesforce.com, providing support, creating a community platform as a one-stop-shop for any salesforce related topics and escalating any issues to the appropriate internal and external teams
- Build and maintain relationships with internal and external parties
- Work cross-functional to get the best out of the salesforce products in the OpCo’s with the ultimate goal to better serve our customers
Senior Functional Consultant (Sales)
Heineken Group B.V.
09.2018 - 02.2019
- Responsible for keeping Sales Execution Mobile (SEM) up-to-date with system upgrades
- Project managed major system upgrades
- Managed day-to-day change requests
- Developed and maintained good relationships with the local business owners and external suppliers
Sabbatical
-
05.2018 - 08.2018
Global Implementation Project Manager
LeasePlan Corporation N.V.
06.2012 - 04.2018
- Responsible for the implementation of the global CRM system salesforce.com in the33 LeasePlan entities
- Initiated and implemented a new global sales and account management process in salesforce
- Delivered salesforce from project initiation to building, testing, deployment and effective transitioning into running operations
- Coordinated team activities within the project team
- Reported on progress, delivery, risks and issues
- Effective stakeholder management
- Linking pin between business and IT to optimize the implemented solution in salesforce
- Hands on support and training in use of salesforce
- Share best practices and provide management advice/reports on use of salesforce
- After care with new improvements, questions and adoption of salesforce
CRM Business Owner
LeasePlan Corporation N.V.
04.2007 - 12.2015
- Responsible for keeping the local CRM system up-to-date with system upgrades, sharing best practices and end user training
- Supported on the development of a customer contact and sales force automation strategy
- Maintained and improved skills and knowledge of local CRM tool within the LeasePlan Group through user training and documentation
- Project managed major system upgrades
- Managed day-to-day change requests and was the central point of escalation
- Developed and maintained good relationships with the local business owners and external suppliers
LeasePlan Online Business Owner
LeasePlan Corporation N.V.
01.2008 - 01.2013
- Responsible for keeping the Leaseplan Online content management tool up-to-date with sharing best practices and end user training
- Project managed the introduction of a new look and feel of the website in the content management tool
- Maintained and improved skills and knowledge of the content management tool within the LeasePlan Group through user training and documentation
- Managed day-to-day requests and was the central escalation point
- Developed and maintained good relationships with the local business owners and external suppliers
Direct Marketeer
Tel Sell
11.2004 - 03.2007
- Responsible for the company website content, product catalogue content, weekly direct marketing email campaigns and weekly analysis of the campaign results
- Supported on copy writing of the products for the website and TV commercials
- Active competitor monitoring
Intermediary
Creyf’s Office
01.2003 - 10.2004
- Responsible for recruiting people and placing them at companies
- Developed and maintained healthy and fruitful commercial relationships with companies (sales and account management)
- Recruited and selected candidates for vacancies
- Realized targets in accordance with the plan and budget
Service Agent
KLM
04.1998 - 12.2002
- Responsible for helping passengers in need of assistance and assist at the gate with boarding the flights
Graduation intern
Fredhopper
08.2001 - 03.2002
- Responsible for market research, writing reports and providing advice to clients
- Thesis: "A positive User Experience
- Analyzing the consumer buying decision process for high involvement products"
Education
Business Economics
University of Amsterdam (UvA)
Amsterdam02-2002
Business Economics
Universitat Autònoma De Barcelona
Barcelona01.2000
International Baccalaureate Diploma -
Rijnlands Lyceum
Oegstgeest06-1996
High School Diploma -
International School Bangkok
Bangkok06-1995
Atheneum -
Eerste Vrijzinnig Christelijk Lyceum
The HagueSkills
- Project management
- Business Process Improvement
- Change Management
- Cross-functional collaboration
- Relationship building
- Agile / Waterfall Methodology
Certification
- 2024: Improven B.V. Project Management skills Certificate
- 2024: Heineken: HILP programme
- 2018: Bureau Tromp: Lean Six Sigma Green Belt Certificate
- 2018: Agile Scrum Group: Scrum Master Certificate
- 2012: De Baak Opleidingen: Personal Effectiveness in Negotiations Certificate
- 2012: Zilverline: Certified Scrum Master Training
- 2010: LeasePlan Academy: Talent Development Programme
- 2009: Prince2 Training: Foundation and Practitioner Certificate
- 2003: Creyf’s Education: General knowledge of employing temporary workers, social security, selection skills, commercial skills
Languages
Dutch
Native language
English
Proficient
C2
Spanish
Elementary
A2
Hobbies and Interests
Social activities with family and friends, skiing, travelling
Timeline
D&T Agile Project Manager Commerce Deployments
Heineken Group B.V.
09.2024 - Current
D&T Agile Project Manager Commerce-DBB
Heineken Group B.V.
09.2023 - 08.2024
Global Implementation Project Manager Commerce
Heineken Group B.V.
02.2023 - 09.2023
Global Salesforce Community Lead
Heineken Group B.V.
03.2019 - 01.2023
Senior Functional Consultant (Sales)
Heineken Group B.V.
09.2018 - 02.2019
Sabbatical
-
05.2018 - 08.2018
Global Implementation Project Manager
LeasePlan Corporation N.V.
06.2012 - 04.2018
LeasePlan Online Business Owner
LeasePlan Corporation N.V.
01.2008 - 01.2013
CRM Business Owner
LeasePlan Corporation N.V.
04.2007 - 12.2015
Direct Marketeer
Tel Sell
11.2004 - 03.2007
Intermediary
Creyf’s Office
01.2003 - 10.2004
Graduation intern
Fredhopper
08.2001 - 03.2002
Service Agent
KLM
04.1998 - 12.2002
- 2024: Improven B.V. Project Management skills Certificate
- 2024: Heineken: HILP programme
- 2018: Bureau Tromp: Lean Six Sigma Green Belt Certificate
- 2018: Agile Scrum Group: Scrum Master Certificate
- 2012: De Baak Opleidingen: Personal Effectiveness in Negotiations Certificate
- 2012: Zilverline: Certified Scrum Master Training
- 2010: LeasePlan Academy: Talent Development Programme
- 2009: Prince2 Training: Foundation and Practitioner Certificate
- 2003: Creyf’s Education: General knowledge of employing temporary workers, social security, selection skills, commercial skills
Business Economics
University of Amsterdam (UvA)
Business Economics
Universitat Autònoma De Barcelona
International Baccalaureate Diploma -
Rijnlands Lyceum
High School Diploma -
International School Bangkok
Atheneum -
Eerste Vrijzinnig Christelijk Lyceum
Similar Profiles
Chrisvy ManasingkecChrisvy Manasingkec
Laboratory Analyst at SP Brewery (Heineken Group of Company)Laboratory Analyst at SP Brewery (Heineken Group of Company)
FAISAL FAISALFAISAL FAISAL
Brewing Team Leader at PT Multi Bintang Indonesia Tbk, Heineken GroupBrewing Team Leader at PT Multi Bintang Indonesia Tbk, Heineken Group
Isha Sinnah AlghaliIsha Sinnah Alghali
Account Receivable & Treasury Manager at Sierra Leone Brewery Limited – part of the HEINEKEN Group of CompaniesAccount Receivable & Treasury Manager at Sierra Leone Brewery Limited – part of the HEINEKEN Group of Companies