Summary
Overview
Work History
Education
Timeline
Generic

Balakrishnan Enamandala

Summary

  • Project/ Program Management| Delivery Management| Transition and Transformation| Financial Management +31 0647211553 balukrishnae@gmail.com Dynamic, dedicated & Strategic Leader with experience in Service Delivery, Transition & Transformation, Operations Management, Project Management, Financial management for the Infrastructure Services. KEY IMPACT AREAS Project/ Program Management Delivery Management People Management Requirement Gathering Client/ Stakeholder Management Dashboard Reporting Team Building & Leadership Digital/ Process Transformation Vendor Management PROFILE SUMMARY
  • Strategic professional with 22 years of experience in complete lifecycle including Due Diligence, Transition Management, Contract Negotiation, Supplier Management, Global Delivery/Program Management and Continuous Service Improvement & Transformation
  • Global Exposure: extensive experience in managing global customer majorly US,APAC, EMEA, & India
  • Leader & Organizational Change Agent: Delivered business results focused on improving business processes to improve reliability; leading high performing teams of 550+members following matrix reporting in delivering business value with high morale & low attrition
  • Involved in large deal opportunities through Entire RFP process. Successful in providing solutions at various stages of Proposal process.
  • Participating in the entire sales and implementation lifecycle; from helping to secure the sale and delivery of the solution to ensuring that sales turn into successful client projects
  • Strong people management skill handling diverse scope of managing the people across the globe by aligning with local laws (ARD, TUPE, Local recruitment etc..); and ensuring the flawless delivery
  • Good Knowledge and Experience in executing digital/transformation solutions that engage executive management & diverse teams at all levels with development of technical roadmaps with vision, strategy & release plans
  • Process Excellence & Transformation: Coordinated with cross-functional teams & senior management and deployed Lean Six Sigma Improvement Methods & Automated reporting efforts
  • Proven capabilities in engaging with clients & top management for evolving strategic vision, driving change, building product/ services, infusing new ideas, implementing emerging technologies for the long run, and taking enterprise system performance & productivity to next level
  • Strong internal Stakeholder Management like Resource management Group, Talent Management Group, Competency Development Group, Delivery Excellence Group, Information Security Management Group, Audit & Compliance Teams, Vendor Management, Finance and Operations Team to ensure the projects are delivered within the agreed Cost and yielding the expected Margins.

Overview

23
23
years of professional experience

Work History

Global Infra Service Delivery Manager

NXP Semiconductors
Eindhoven
01.2014 - Current
  • Team Size: 550+
  • Description: Responsible for the End to End Infrastructure Service delivery manager for NXP customer across 4 regions, 33 countries, 210 locations
  • Managing EUC services for 40K+ devices with user base of 35K+
  • Managing Global connectivity for 6K network components (F/W,R&S,WAP,WAN)
  • Managing Data Center Services for critical businesses for 15K Servers, 100 PB of Back up & Storage, 14K Lab Devices, 3000+ Databases, 400+ Racks
  • Onsite Support Services covering 44 sites in 21 countries across globe
  • Service Desk Operations supporting 35K users across globe covering EMEA, AMEC, APAC and India regions
  • Transition of all Infra services from Incumbent to TCS within defined milestones/schedules
  • Managing Transformations as per the contractual commitments
  • Managing Revenue, Cost, Head Count, Profit, Margin, Offshorability, Sr/Jr Ratio for the TCV 220+ MUSD
  • Experience in handling the diversified people across the globe (ARD, TUPE, Citizen Ship, Land of Laws etc)
  • Project

Service Delivery Lead

SUPERVALU Services India
Bangalore
09.2007 - 10.2010
  • PERSONAL DETAILS
  • Languages Known: English, Telugu, Tamil, Kannada and Tamil

Data Analyst/Infrastructure Delivery Lead

SUPERVALU Services India
09.2007 - 10.2010
  • Team Size: 150
  • Description:
  • Played Delivery Lead role by managing Infra teams like Windows, Linux, DB, Citrix and Network
  • Develops, and maintains a comprehensive database and Management Information System(MIS) for use in or preparation of a variety of specialized reports for Business Units and the Senior Leadership Team
  • Uses the data from the MIS to assist in establishing, preparing and amending Supervalu Handbook, information booklets, master lists/logs, on-line documents, website pages
  • And other necessary and related materials
  • Audits and then enters changes, modifications, and amendments to data in the intra and official website
  • Responsible for maintaining the entire Recruitment database which includes Resource Requisition forms, Hiring Plans, Open positions, Source Mix, Offer approvals, Compensation, Cost per Hire, Speed to Hire, Recruiter Productivity and Hires Per Recruiter
  • Update all the requisition details in the Recruitment Tool Vurv
  • Responsible for reviewing candidate documents, prepare offer letters and update the details in MIS
  • Maintain the Recruitment Dashboard, update the Recruitment Manager with the Analysis and present it to the Senior Leadership Team on a weekly basis
  • Own the MIS for different Business Units and present them to the Departmental Council meetings
  • These include Headcount Report, Forecast Vs Actuals, Status on Open Positions, Attrition data and Analysis, Contractual Employee Updates
  • Liaise with the Finance Team to maintain and update the Manpower SEZ-STPI MIS which needs to be shared with the Legal Department
  • Use the MIS data to prepare HR metrics which include Offer decline ratio, Male-Female ratio, Attrition percentage, Resource mix

Project Coordinator

Accenture India
Bangalore
03.2007 - 09.2007
  • Gathering, and analyzing data to maintain the master MIS for a Business Unit
  • Analyze and present Demand data and reports that are used and reviewed by different departments and functions
  • Map the Resource Demand with the Actuals in different locations and send recommendations and the analyzed data to all the functional heads
  • Interact with functional heads of the Business units in various geographical locations
  • Gather the data from the MIS , analyze, create and generate reports accordingly
  • Make presentations to the Business Unit Head on Forecasted Demands, the Demand Vs Actuals, Employee Productivity, Attrition and Reasons, Trends and Feedbacks
  • Responsible for generating the report on Productivity and Performance of employees in the business unit
  • It is in turn, shared with the functional heads and the Business Unit Head
  • Consolidate the data in MIS and create the Final Annual Report for the Business Unit
  • The report is shared with the Senior Management during the Annual Business Unit Performance Reviews
  • Daily reports on Closure report, Ageing report, Demand report Schedulers productivity report
  • Use the MIS data to prepare Weekly and Monthly reports to find demand Tracking, Identification trend by channel and location, demand movement and Top skills demand

MIS Associate

Team Lease Services (P) Ltd
Bangalore
07.2006 - 02.2007

Associate

TeamLease Services (P) Ltd, MIS
07.2006 - 02.2007
  • Team Size: 50+
  • Description:
  • Auditing the consolidated data of the Recruiters of the 5 Locations in India
  • Presenting the summarized data to the management
  • Calculating the performance incentives for the different Role levels
  • Coordination with Location SPOC’s for the data and report on a daily/Weekly/Monthly basis to management

MIS Associate

TATA Indicom Broadband
Bangalore
09.2004 - 02.2006

Associate

TATA Indicom Broadband, MIS
09.2004 - 02.2006
  • Handled a team of 4 members and coordinating with them for achieving the targets
  • Working in tandem with CRM system for order management
  • Coordinating with Networking Team, Customer Support Team and Sales team for Broadband Operations
  • Maintenance of customer related data and generating reports for the analysis of the customer queries

Customer Support Executive

SPANCO Tele Systems
09.2004 - 02.2006
  • Handling customer queries and solving them through Mail
  • Maintenance of number of Queries solved each day
  • Shared daily, weekly and monthly report with the Management

Technical Support

VSNL, Videsh Sanchar Nigam Ltd
Bangalore
07.2001 - 11.2002

Technical Support Executive

VSNL, Videsh Sanchar Nigam Ltd
07.2001 - 11.2002
  • Providing support to the customers regarding the problems like Connection, browsing, billing status, POP and SMTP
  • Configuration of e-mail, DNS, network
  • Checking the modem settings

Customer Support Executive

SPANCO
Bangalore
12.2002 - 08.2002

Global Infra Delivery Manager

With TCS
10.2010
  • Key Result Areas:
  • Managing the project stages of Due Diligence, Project & Governance set-up, Solution Design and Planning, Transition Implementation, Service Rehearsal Testing & Pilot, Steady State Implementation & Stabilization
  • End to End Infrastructure Service delivery manager for Semi-conductor customer across 4 regions, 33 countries, 210 locations
  • Managing EUC services for 40K+ devices with user base of 35K+
  • Managing Global connectivity for 6K network components (F/W,R&S,WAP,WAN)
  • Managing Data Center Services for critical businesses for 22K Servers, 100 PB of Back up & Storage, 14K Lab Devices, 3000+ Databases, 400+ Racks
  • Onsite Support Services covering 44 sites in 21 countries across globe
  • Service Desk Operations supporting 35K users across globe covering EMEA, AMEC, APAC and India regions
  • Transition of all Infra services from Incumbent to TCS within defined milestones/schedules
  • Managing Transformations as per the contractual commitments
  • Setting out in-house quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs for their services
  • Leading various Operations reviews, Business reviews and Steering Committees; addressing associates in various town halls and conclaves
  • Ensure successful delivery by collaborating with internal stakeholders like Resource management Group, Talent Management Group, Competency Development Group, Delivery Excellence Group, Information Security Management Group, Audit & Compliance Teams, Finance and Operations Team
  • Responsible for Revenue, Cost, Margins, Profitability for the entire account
  • Assessing and improving Process Maturity of business units; identifying business risks and creating mitigation plans to avoid any penalties
  • Managing incidents, problems, service requests and performing regular administration activities and reporting out to customers on monthly and quarterly basis
  • Engage in employee welfare programs to improve the morale of the employee and commitments to organization and projects

Education

BA - Statistics

Sri Venkateswara University, National Institute of Information Technology (GNIIT) from NIIT

Timeline

Global Infra Service Delivery Manager

NXP Semiconductors
01.2014 - Current

Global Infra Delivery Manager

With TCS
10.2010

Service Delivery Lead

SUPERVALU Services India
09.2007 - 10.2010

Data Analyst/Infrastructure Delivery Lead

SUPERVALU Services India
09.2007 - 10.2010

Project Coordinator

Accenture India
03.2007 - 09.2007

MIS Associate

Team Lease Services (P) Ltd
07.2006 - 02.2007

Associate

TeamLease Services (P) Ltd, MIS
07.2006 - 02.2007

MIS Associate

TATA Indicom Broadband
09.2004 - 02.2006

Associate

TATA Indicom Broadband, MIS
09.2004 - 02.2006

Customer Support Executive

SPANCO Tele Systems
09.2004 - 02.2006

Customer Support Executive

SPANCO
12.2002 - 08.2002

Technical Support

VSNL, Videsh Sanchar Nigam Ltd
07.2001 - 11.2002

Technical Support Executive

VSNL, Videsh Sanchar Nigam Ltd
07.2001 - 11.2002

BA - Statistics

Sri Venkateswara University, National Institute of Information Technology (GNIIT) from NIIT

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Balakrishnan Enamandala