Bala Pragna Gollapudi
Summary
Detail-oriented professional with 2+ years of experience in business development and client management, transitioning into project management. Experienced in project coordination, stakeholder engagement, risk management, and delivering projects within scope, time, and budget. Currently pursuing MSc in Global Business Management.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Business Executive
Mahivar Inc
Hyderabad
07.2022 - 12.2024
- Coordinated multiple client projects, ensuring alignment with project scope, timelines, and deliverables
- Managed stakeholder communication, acting as the primary point of contact between clients and internal teams
- Supported project planning, scheduling, and resource allocation activities
- Identified and mitigated project risks to ensure successful delivery
- Monitored project progress using KPIs and provided regular status updates
- Gathered and documented business requirements to support project execution
- Contributed to continuous improvement of processes and workflows
Customer Service Intern
Golconda hotel
hyderabad, india
12.2021 - 05.2022
- Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Handled high-volume telephone calls to address and resolve customer queries.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Built relationships and maintained regular contact with customers to support continuous satisfaction.
Education
MSc - Global Business Management
University of Roehampton
London, UK01-2026
BSc - Catering and Hotel Administration
Alagappa University
India01-2022
Skills
- Project coordinator Lifecycle (Initiation, Planning, Execution, Monitoring, Closure)
- Project Coordination & Scheduling
- Stakeholder Management & Engagement
- Risk Management & Mitigation
- Agile & Waterfall Methodologies
- Resource Planning & Allocation
- Budget Tracking & Cost Control
- Requirements Gathering & Scope Definition
- Team collaboration
- MS Excel
- Trello
- Asana
- Customer service
- Leadership
Custom
Eligible to work in the UK, Available immediately, Strong analytical and organisational skills
Certification
- Introduction to Project Management from IBM certified
- Project Management with AI FROM SKILL BOOSTER certified
Timeline
Business Executive
Mahivar Inc
07.2022 - 12.2024
Customer Service Intern
Golconda hotel
12.2021 - 05.2022
MSc - Global Business Management
University of Roehampton
BSc - Catering and Hotel Administration
Alagappa University