Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Disclaimer
Place And Date
Timeline
Generic

Babavali Dudekula

Stockholm

Summary

Senior Technical Lead with a proven 9-year track record in roles including Project Lead, Senior Support Engineer, Support Analyst, and Support Engineer. Proficient in Azure, OpenText eDOCS, Java, Oracle, PL-SQL, Unix Shell Scripting, Jira, and more. Holds a Master of Technology degree from Vellore Institute of Technologies, India. Recognized as a top resource in multiple projects. Seeking to leverage expertise and leadership skills to drive innovative solutions and enhance operational efficiency in a dynamic organization.

Overview

9
9
years of professional experience

Work History

Technical Lead

Wipro Limited
01.2021 - Current
  • As a Technical Lead, I played a key role in
  • I have led and managed various technical projects, ensuring successful delivery within specified timelines and budget constraints
  • Applied extensive knowledge of ITSM and ITIL frameworks while working on Demand, Problem and Change management tickets
  • Managed and supported multiple applications simultaneously ensuring high levels of service delivery by addressing numerous tickets without any breaches of SLAs
  • Worked extensively with multiple SaaS applications including Workflow Management, Digital Contract, Business Management, Enterprise Architect, Document Management, SharePoint applications, bringing a deep understanding of their functionalities and best practices
  • Played a pivotal role in client engagements by leading and participating in major client meetings
  • Performed application tuning, code restructuring for custom applications and other efforts to improve efficiency and reliability
  • Performed all minor enhancements to the application portfolios
  • Performed changes to batch schedules, fix issues, in batch jobs in case any issues identified
  • Developed and maintained numerous shell scripts
  • Co-ordinated with the release activities for enhancements, participated in release readiness activities
  • Mentored and supported team members actively, fostering a culture of continuous learning and growth
  • Led cross-skilling initiatives across teams, identifying key areas for skill development
  • Gained significant experience in application Integration's, working on complex integration projects
  • Provided support across multiple levels, including Level 1.5, 2, 3, 4 and ensuring comprehensive assistance and timely resolutions
  • Authored comprehensive process and application instruction documents, providing the team with clear guidelines and documentation to follow
  • Completed training's in Azure cloud technologies, AI fundamentals, Generative AI
  • Utilized a diverse range of technologies and tools in the Project including Azure Apps, Jira, SQL, PL-SQL, Unix shell scripting, GitHub, SaaS, Putty, WinSCP, Service Now, APIs, Nodinite monitoring tool, and other technologies and tools
  • Demonstrated strong leadership, analytical thinking, problem solving abilities, excellent communication, interpersonal skills and other essential soft skills throughout the project

Senior Support Engineer

Wipro Limited
01.2020 - 01.2021
  • As a Senior Support Engineer, I played a key role in
  • Implemented client requested changes in existing applications and deployed new patches to ensure updated functionality
  • Handled multiple work parcels and SCRs ensuring timely delivery and quality execution
  • Automated manual tasks using a variety of technologies and tools, enhancing efficiency
  • Collaborated closely with development teams to implement GDPR concepts across multiple applications
  • Led business process automation initiatives throughout the project, streamlining operations and improving productivity
  • Provided level 2 and 3 support, addressing complex technical issues and resolutions
  • Managed client-impacting incidents, conducting business impact assessments
  • Conducted in-depth research to identify root causes of issues, implementing fixes to prevent recurrence
  • Performed daily health checks on applications, ensuring their smooth and stable operations
  • Worked closely with the business teams to manage day-to-day activities
  • Identified improvements in logging, monitoring, and support documentation, enhancing overall system reliability
  • Created and updated process documents, ensuring the procedures were well-documented and accessible for the teams
  • Utilized a diverse range of technologies and tools in the Project including Java, SQL, PL-SQL, Unix shell scripting, SaaS, Putty, WinSCP, BMC Remedy ARS and other technologies and tools
  • Exhibited strong time management, problem-solving, adaptability, team building, collaboration skills and other essential soft skills throughout the project

Support Engineer

Wipro Limited
01.2019 - 01.2020
  • As a Support Engineer, I played a key role in
  • Automated manual tasks through power-shell and Unix shell scripting and process improvements
  • Provided level 1.5, 2 and 3 support by addressing technical issues and implementing resolutions
  • Managed incidents affecting clients and ensure prompt resolutions
  • Conducted thorough research to identify the root causes of issues
  • Performed daily health checks on applications to ensure their proper functioning
  • Collaborated closely with business teams for daily operational activities
  • Created and documented process workflows and procedures
  • Developed and maintained shell scripts to streamline operations
  • Worked on various service improvement initiatives
  • Monitored REST and MQ services to ensure their stability and performance
  • Supported L4 teams in application patching and related activities
  • Analyzed production issues and involved L4 teams as needed to determine root causes
  • Utilized a diverse range of technologies and tools in the Project including Java, Oracle SQL, Linux, Putty, WinSCP, Power Shell, Service Now, Splunk and Dynatrace monitoring tools and other technologies and tools
  • Demonstrated a high level of initiative, responsibility, effective communication, collaboration skills and other essential soft skills throughout the project

Support Analyst

Wipro Limited
01.2016 - 01.2019
  • As a Support Analyst, I played a key role in
  • Provided level 1.5, 2 and 3 support, addressing complex technical issues and resolutions
  • Automated manual tasks using a variety of technologies and tools, enhancing efficiency
  • Performed daily health checks on applications, ensuring their smooth and stable operations
  • Created and maintained scripts for SQL, Power Shell, and Unix shell environments
  • Performed in-depth research to determine the underlying causes of problems
  • Worked closely with the business teams to manage day-to-day activities
  • Developed and documented process workflows and procedures
  • Identified improvements in logging, monitoring, and support documentation, enhancing overall system reliability
  • Supported L3 and L4 teams in application patching and related activities
  • Collaborated closely with development teams to implement GDPR concepts across multiple applications
  • Utilized a diverse range of technologies and tools in the Project including Java Apps, Oracle SQL, Unix, PowerShell and other technologies and tools
  • Exhibited collaboration, creativity, initiative, time management and various other soft skills throughout the project

Education

Master of Technology -

Vellore Institute of Technologies
08-2019

Bachelor of Science -

Sri Krishnadevaraya University
04-2015

Skills

  • Agile Development Practices
  • Problem Analysis
  • Test-Driven Development Methodology
  • Lifecycle Management Expertise
  • Project Coordination
  • Client Engagement Strategies
  • Requirements Gathering Expertise
  • Quality Control
  • Data-Driven Analysis
  • Collaborative Team Development
  • eDOCS Document Management Expertise
  • Oracle SQL Database Management
  • PL/SQL Proficiency
  • PostgreSQL Database Management
  • Microsoft SQL Proficiency
  • Azure Cloud Services
  • Java Software Engineering
  • Jira Project Management
  • PowerShell Scripting
  • Experience With Power Automate
  • SaaS Application Management
  • SharePoint Collaboration Tools
  • Shell Scripting Proficiency

Languages

English
Hindi
Telugu

Personal Information

  • Date of Birth: 02/24/94
  • Nationality: Indian

Disclaimer

I sincerely declare that all of the above-mentioned particulars in this resume is accurate to the best of my knowledge.

Place And Date

Stockholm, 2025

Timeline

Technical Lead

Wipro Limited
01.2021 - Current

Senior Support Engineer

Wipro Limited
01.2020 - 01.2021

Support Engineer

Wipro Limited
01.2019 - 01.2020

Support Analyst

Wipro Limited
01.2016 - 01.2019

Master of Technology -

Vellore Institute of Technologies

Bachelor of Science -

Sri Krishnadevaraya University

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Babavali Dudekula