Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ray Velez

Georgetown

Summary

Skilled Technical Specialist with strong expertise in Apple products and services, dedicated to delivering exceptional customer service. Proficient in troubleshooting technical issues, identifying root causes, and providing efficient solutions in a fast-paced, customer-focused environment. Committed to continuous learning and staying up-to-date on Apple and third-party products to enhance the customer experience. A collaborative team player, known for building positive relationships, sharing accountability, and respecting confidentiality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Tech Member

Target
07.2022 - 01.2024
  • Provide In-Store Technical Support: Assist customers with troubleshooting and resolving issues related to phones, computers, tablets, and other tech devices, ensuring they have a smooth experience with their products.
  • Product Demonstrations and Setup: Help customers set up new devices, explaining features, settings, and functionalities to ensure they are comfortable using their technology.
  • Offer Technical Advice: Answer customer inquiries about various tech products, providing recommendations based on their needs and preferences, including hardware, software, and accessories.
  • Perform Basic Repairs and Diagnostics: Conduct quick diagnostics on malfunctioning devices, offering basic repair, or directing customers to appropriate service departments for more complex issues.

Guest Experience Representative

Sandbox VR
06.2021 - 06.2022
  • Created Memorable Guest Experiences: Contributed to exceptional experiences that left a lasting positive impression, ensuring guest satisfaction from start to finish.
  • Provided Information on VR and Personalized Departures: Answered guest questions about VR experiences and equipment.
  • Collaborated with Team Members: Worked seamlessly with colleagues to manage guest needs from check-in to check-out, ensuring smooth and efficient service.

Server/Runner

Alamo Drafthouse Cinema
04.2018 - 04.2019
  • Served Food and Beverages Promptly: Delivered food and beverages quickly while maintaining focus on customer needs, ensuring a timely and enjoyable dining experience.
  • Promoted Excellent Service and Provided Recommendations: Displayed enthusiasm and dedication to customer service, assisting with menu recommendations and answering injuries.
  • Utilized POS System and Maintained Clean Dining Areas: Efficiently operated the POS system to manage orders and bills, while insuring dining areas were clean and organized to uphold hygiene standards

Education

Bachelor of Arts - Anthropology/Cultural Relations

Colorado State University
05.2023

Skills

  • Organizational Time Skills
  • Meticulous Attention
  • Critical Thinking and Problem Resolution
  • Collaborative Problem Solving
  • Customer-Centric Approach
  • Customer Support
  • Technical Assistance
  • PC and Mac Familiarity
  • Technical Problem Solving
  • Excellent Written and Verbal Communication
  • Strong Organizational Abilities

Certification

Foundations: Data, Data, Everywhere. (Google Coursera Course)

Timeline

Tech Member

Target
07.2022 - 01.2024

Guest Experience Representative

Sandbox VR
06.2021 - 06.2022

Server/Runner

Alamo Drafthouse Cinema
04.2018 - 04.2019

Bachelor of Arts - Anthropology/Cultural Relations

Colorado State University

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Ray Velez