Agnieszka Ostrowska
Content Moderator/ Customer Service/ Mental Health Care Practitioner
Zwaag
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Wellbeing promotion driven person with very caring nature and ,,to do" attitude.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Content Moderator/Shift Coordinator
Tik Tok - Trust and Safety Operations
Amsterdam, North Holland
01.2022 - 12.2024
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Coordinated cross-departmental collaboration for seamless operations during shifts.
- Provided regular updates to senior management regarding shift performance metrics, identifying trends or concerns that needed attention.
- Acting as Wellness Ambassador on the site by coordinating wellness events and activities to promote healthy lifestyles within the local community.
- Being a part of a culture group by organizing and delivering various activities to promote positive engagement.
Logistic Worker/ Shift Supervisor
Episode BV
Hem, North Holland
12.2019 - 01.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Engagement, Activity and Physical Health Practitioner
Wotton Lawn Hospital
Gloucester, United Kingdom
08.2015 - 11.2019
- Company Overview: Psychiatric Intensive Care Unit
- Assessing the activity abilities and interests of up to 10 patients with severe and enduring mental illness.
- Promoted preventive healthcare by conducting regular health screenings and educating patients on lifestyle modifications.
- Making evidence based assessment of the interest and activities of each patient to work with the named nurse to plan and implement these activities, which promote recovery.
- Updated patient and office medical records to comply with company and regulatory standards.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for optimal patient care.
Senior Health Care Assistant/ Activity Coordinator
St. Pauls Residential Home - Dementia Care
Gloucester, United Kingdom
05.2011 - 08.2015
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Conducted routine health assessments to monitor patients'' progress throughout treatments or interventions, allowing for timely adjustments if needed.
- Administered medications accurately under supervision, reducing potential medication errors and ensuring patient safety.
- Educated patients on proper self-care techniques, promoting healthier lifestyles and better long-term health outcomes.
- Supervising team of up to 10 people.
Warehouse / Goods in Operative
TESCO Distribution Centre
Bristol, United Kingdom
07.2009 - 05.2011
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Education
Certificate - NT2 Beginners - A0, A1, A2 in Dutch Language
UvA Talen
University Of Amsterdam 04.2001 -
NVQ Diploma Level 3 - Health And Social Care
TABS Training Centre
Gloucester, United Kingdom 04.2001 -
NVQ Diploma Level 2 - Health And Social Care
TABS Training Centre
Gloucester, United Kingdom 04.2001 -
Bachelor - Tourism And Recreation
Katowice Business University
Katowice, Poland 04.2001 -
Skills
Leadership
Time Management
Problem Solving
MS Office
Adaptability and flexibility
Team collaboration
First aid
Planning and coordination
Personal Information
Date of Birth: 04/28/88
Timeline
Content Moderator/Shift Coordinator
Tik Tok - Trust and Safety Operations
01.2022 - 12.2024
Logistic Worker/ Shift Supervisor
Episode BV
12.2019 - 01.2021
Engagement, Activity and Physical Health Practitioner
Wotton Lawn Hospital
08.2015 - 11.2019
Senior Health Care Assistant/ Activity Coordinator
St. Pauls Residential Home - Dementia Care
05.2011 - 08.2015
Warehouse / Goods in Operative
TESCO Distribution Centre
07.2009 - 05.2011
Certificate - NT2 Beginners - A0, A1, A2 in Dutch Language
UvA Talen
04.2001 -
NVQ Diploma Level 3 - Health And Social Care
TABS Training Centre
04.2001 -
NVQ Diploma Level 2 - Health And Social Care
TABS Training Centre
04.2001 -
Bachelor - Tourism And Recreation
Katowice Business University
04.2001 -
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