Jerwin Magno Luciano
Tarlac City
Summary
I aspire to be a part of a well established organization that will enable me to use my educational background, business and communications skills, and ability to work well with people that will lead to a lasting relationship.
Overview
8
8
years of professional experience
Work History
MANAGER
SHAKEY'S PIZZA RESTAURANT
06.2019 - 10.2023
- Overseeing back-of-the-house and front-of-the-house operations.
- Creating and keeping track of shifts schedules.
- Monitoring operational costs.
- Handling reservations.
- Addressing any customer concerns.
- Greeting VIP customers.
- Ensuring all customers are receiving quality customer service.
- Recruiting, Training, and Supervising staff.
- Conducting performance appraisals.
- Promoting staff when deserve.
- Optimizing productivity of staff.
- Monitoring inventory and delivery schedules.
- Ensuring food quality.
- Communicating with vendors and suppliers.
RESTAURANT CAPTAIN
ABDAL RECRUITMENT & MANPOWER SERVICES CO.
02.2017 - 02.2019
- Greet members and guests and welcome them to the restaurant.
- Responsible for taking orders and serving food and beverages to guests. We play an important role in guest satisfaction and are also responsible for checking on customers to ensure that they are enjoying their meals and take action to correct any problems.
- Clean and reset tables with glassware and cutleries
- Report any incident to Restaurant Manager
- Perform other tasks or projects as assigned by Restaurant Manager/Assistant Restaurant Manager
- Upsell food and beverages in the outlet
- Assuring restaurant set up is complete and walkthrough is done before shift
- Conducting basic training and ensuring Standard Operating Procedures are adhered to.
- Six months Freelancer in Ritz-Carlton Hotel and Marriott Hotel
BRAND SPECIALIST
TRIPLE-E MANPOWER & GENERAL SERVICES, INC.
01.2016 - 08.2016
- Ensures that customers receive outstanding service by providing a friendly environment, which includes greetings and acknowledging every customer.
- Maintaining solid product knowledge and all other aspects of customer service.
- More on selling and promoting products at assigned brand and category areas.
- Providing the features and benefits that the customer can get once they purchase our product.
- Making each customer feel that we are the right person to assist them when it comes to product knowledge.
RESTAURANT STAFF / COOK
SHAKEY'S PIZZA RESTAURANT
05.2015 - 01.2016
- Doing various tasks such as clearing up, tidying, restocking, ordering and washing.
- Tidying up food preparation areas after they have been used.
- Preparing food and meals to a high standard.
- Cleaning up food preparation areas and kitchens.
- Cooking Carbonara, Spaghetti and Gravy sauce.
- Frying chicken, potatoes and squid.
- Making a pizza.
- Making sure that all sinks are kept clean and free from grease and food debris
Education
Bachelor of Science - Entrepreneurship, Business and Accountancy
Tarlac State University
04.2015
Skills
- Leadership
- Management Skills
- Computer/Technical Literacy
- Flexibility
- Creative Thinking
- Strong Work Ethic
- Customer Handling
- Sales & Marketing Skills
- Interpersonal skills
- Communication skills
- Team Lead
- Human Resources
- Hospitality
- Restaurants
- Up selling
- Coaching
References
Elizabeth, Muldong, Professor, 0918-929-3043
Timeline
MANAGER
SHAKEY'S PIZZA RESTAURANT
06.2019 - 10.2023
RESTAURANT CAPTAIN
ABDAL RECRUITMENT & MANPOWER SERVICES CO.
02.2017 - 02.2019
BRAND SPECIALIST
TRIPLE-E MANPOWER & GENERAL SERVICES, INC.
01.2016 - 08.2016
RESTAURANT STAFF / COOK
SHAKEY'S PIZZA RESTAURANT
05.2015 - 01.2016
Bachelor of Science - Entrepreneurship, Business and Accountancy
Tarlac State University