Azeez Adebowale Osisanwo
Kosofe
Summary
Driven and solution-oriented with passion for technology and customer service. Possesses foundational knowledge in networking and troubleshooting, with practical skills in resolving software and hardware issues. Committed to delivering effective solutions and enhancing user satisfaction.
Versatile professional with solid background in technical environments, looking to transition into new field. Developed critical problem-solving and communication skills through hands-on experience with technology and customer support. Ready to leverage these transferrable skills in new and dynamic setting.
Seasoned Technical Support Engineer versed in aiding customers with implementation of emerging technology. Expertise in mobile app development and cloud-based computing solutions. Over 2 years in software support in global environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Support Engineer Stage II
Tek-Experts (Microsoft Partner)
10.2024 - Current
- More skilled and experienced in solving complex problems related to stage2 and can also help stage1 team solve problems
- Capable of handling the technical chats and fixing most of the issues
- Experienced and knowledgeable to provide solutions for problems that cannot be handled by tier1 (stage1)
- Generally, have mastered multiple product areas, lead productivity improvements, and define best practices within those product areas
- Handle complex and escalated support tickets, diagnose problems, and provide timely solutions to ensure the smooth operation by resolving remotely and over phone calls
Technical Support Engineer Stage I
Tek-Experts (Microsoft Partner)
03.2023 - 09.2024
- Troubleshoot Technical issues for hardware and software related issues (I.e
- Windows Operating System Installations)
- Customer Supports for any users in different countries like United State of America, United Kingdom, India, Saudi Arabia, Austria, Australia, Canada etc
- Managed and resolved cases on Dynamics365, Assist365 and RAVE ticketing system
- Help to shape end-to-end solutions and solution architectures for Office365, including estimation, solution planning and collaborating with local teams
- With a strong background in troubleshooting various Office365 issues including connectivity and mobility
- Providing technical support to users (end users) through the analysis and resolution of technical problems
- And to support Microsoft365 (M365) applications, including all Microsoft Office Products, Exchange Online, OneDrive, Microsoft Word, Microsoft PowerPoint, Teams, SharePoint, Yammer and the Power Platform
- Collaborate with Technical Leads and SME, when additional support is required and necessary and I also follow standard procedures to escalate unresolved issues to appropriate internal departments
Computer Engineer & Product Designer
DHELC Business Solution
10.2021 - 09.2022
- Designing, testing and inspecting all software used within the organization computer system
- Upgrading and troubleshooting of the company’s computer operating system (OS) and installation of hardware and software applications
- Technical support and network monitoring to the company (IT support)
- Software troubleshooting and supports
- Develop UI mockups, wireframes and prototypes that clearly illustrate how sites function and look alike
- Create the user interface for an app, website and other interactive media and adhere to style standards on fonts, colours and images
- National Youth Service Corps (NYSC)
Product Designer
Zuri Team
03.2022 - 08.2022
- Collaborated with a team of product designers to deliver of products
- With little or no supervision, executed duties and responsibilities as assigned
- Develop UI mockups, wireframes and prototypes that clearly illustrate how sites function and look alike
- Create the user interface for an app, website and other interactive media and adhere to style standards on fonts, colours and images
- Internship
Student Industrial Work Experience Scheme
Hystripes
11.2015 - 02.2016
- Comply with the employer rules and regulations and keep proper records of training activities and other assignments in the logbook
- Submit logbook and other documents related to SIWES as required by the institution at the end of the training period
Computer Operator / Sales Representative
Ola God’s Time Computer System
01.2013 - 01.2014
- Excellent numerical and analytical skills
- Proficiency in the use of Microsoft Office Suite with High Level of integrity
- Typing documents to be presented to clients, library management
- Work under little or no supervision and have good interpersonal skills
- Adjusts content of sales presentations by studying the type of sales outlet or trade factor
- Serve customers by selling products, meeting customer needs
- Keeping management informed by submitting activity and results reports
Education
Higher National Diploma - Computer Engineering
Moshood Abiola Polytechnic
Abeokuta, Ogun-State01.2019
National Diploma - Computer Engineering
Moshood Abiola Polytechnic
Abeokuta, Ogun-State01.2016
Senior Secondary School Certificate - undefined
Ikorodu High School
01.2012
Skills
- Strong ability to troubleshoot, Operating system expertise, Networking expertise, infrastructure service expertise, IT security expertise, and communication abilities social media management (freelance), WordPress expertise (blogging), and computer skills (Microsoft Office Suite, including Word, PowerPoint, Excel, etc) Marketing, monetization, content creation, SEO (Search Engine Optimization), tech-savvy, and music public relations/digital distribution
- Problem-solving
- Customer relationship management
- Remote support
- Issue research
- Support case resolution
Accomplishments
- Achieved Google IT Support and Microsoft Cybersecurity Analyst, Coursera by completing with accuracy and efficiency.
- Documented and resolved more than 13 cases on a daily basis.
- Collaborated with team of 20 to achieve more.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Microsoft Cybersecurity Analyst, Coursera Issued April19th,2024 https://coursera.org/share/87624b06e5713b0c5e19c594f351341a
- Microsoft Azure Fundamentals Course Tek-Experts Issued March25th,2024
- Microsoft365 Fundamentals Course Tek-Experts Issued March25th,2024
- Google IT Support, Coursera Issued July1st,2023 https://coursera.org/share/557999d20bc2abb33b3ae13a9c89d8be/
- Office365 for End-User, Alison Issued April23rd,2023 https://alison.com/user/pdf/2287/1/
- Telephone Etiquette &10 Soft Skills You Need Tek-Experts Issued March,2023
References
Available on request
Hobbies and Interests
Travelling, Meeting New People, Online Lectures and Internet Surfing
Languages
English
Native language
English
Proficient
C2
Timeline
Technical Support Engineer Stage II
Tek-Experts (Microsoft Partner)
10.2024 - Current
Technical Support Engineer Stage I
Tek-Experts (Microsoft Partner)
03.2023 - 09.2024
Product Designer
Zuri Team
03.2022 - 08.2022
Computer Engineer & Product Designer
DHELC Business Solution
10.2021 - 09.2022
Student Industrial Work Experience Scheme
Hystripes
11.2015 - 02.2016
Computer Operator / Sales Representative
Ola God’s Time Computer System
01.2013 - 01.2014
National Diploma - Computer Engineering
Moshood Abiola Polytechnic
Senior Secondary School Certificate - undefined
Ikorodu High School
- Microsoft Cybersecurity Analyst, Coursera Issued April19th,2024 https://coursera.org/share/87624b06e5713b0c5e19c594f351341a
- Microsoft Azure Fundamentals Course Tek-Experts Issued March25th,2024
- Microsoft365 Fundamentals Course Tek-Experts Issued March25th,2024
- Google IT Support, Coursera Issued July1st,2023 https://coursera.org/share/557999d20bc2abb33b3ae13a9c89d8be/
- Office365 for End-User, Alison Issued April23rd,2023 https://alison.com/user/pdf/2287/1/
- Telephone Etiquette &10 Soft Skills You Need Tek-Experts Issued March,2023
Higher National Diploma - Computer Engineering
Moshood Abiola Polytechnic
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