Ayu Nadia
Haarlem,NH
Summary
I am Ayu Nadia. In my career, I have held different positions in office administration, finance and purchasing, sales advisor, content creator for social media, and various operational tasks. I completed my studies in Operation and Supply Chain Management, with a focus on helping organizations solve problems that arise from customers, management, or operational roles.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Finance & Purchase Coordinator
Dong Fang Precision (Netherland) Coöperatief U.A.
02.2023 - Current
- Coordinated with finance department on purchase order approvals, invoice reconciliation, and budget tracking activities, improving financial accuracy and transparency.
- Collaborated with cross-functional teams to ensure timely delivery of materials for critical projects, preventing delays in production schedules.
- Negotiated favorable terms with suppliers for better pricing, delivery schedules, and payment options, leading to significant cost savings.
- Following customs declaration, compile the necessary documents for payment.
- Assess and confirm the logistics invoices and follow up the payment processes.
- Handling the bank's funding, invoices and documents related.
- Responsible for the bank's compliance.
- Assess and confirm the export logistics invoices and follow up the payment processes.
- Responsible for issuing invoices, reconciling customer accounts, and collecting payment for spare parts sales.
- In accordance with business needs, responsible for gathering relevant customer information within the assigned region, organizing and analyzing it to provide informational support for departmental management and business operations.
- Following up on confirmed orders.
- Responsible for organizing goods according to the order delivery schedule.
- Establish and manage customer records.
Administrative & Logistic Supply Chain
VS TECHNOLOGY EUROPE
07.2021 - 01.2023
- Manage direct contact with suppliers and customers to identify the best deal price.
- Purchase items for stocks and sales orders.
- Raise purchase orders (PO) and ensure all orders are delivery in time to meet customer's expectation.
- Issue sales and purchase invoices and follow up on any outstanding invoices.
- Processing the incoming orders (SO) and booking Purchase orders (PO), updating the process and input the data in the systems (A'a Style, Quick Books, Excel, and Sales Force).
- Data Integrity, quality control based on standard operating procedure (SOP), including incoming stocks, invoices, purchase order, sales order and entry the bill.
- Managing the time line for shipment (ETA) and solve the problems in case if the shipment is delay.
- Handling the data accurately.
- Scheduling the shipment on following weeks.
- Admin tasks including to assist logistic department like issue the barcodes, measure the products dimension and booking the shipment.
Sales Advisor & Administrative
Tourism Group International
02.2020 - 06.2021
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Consistently exceeded the sales target and closed 30000 euro per week of selling tourism products.
- Ability to interact with customers from different background.
- Interaction with marketing team on weekly customer feedback and product improvements in joining brochure design and campaigning efforts.
- Resolving customer disputes on payment.
- Managing cash count and deposits.
- Answering client questions about credit terms, products, prices, and availability.
- Administrative tasks like scheduling, planning, invoices, checks etc.
Admin Support & Logistic Coordinator
Futura Cargo Sp. Z O.o
01.2018 - 10.2019
- Provides administrative support to ensure efficient operation of the office.
- Processing sales orders.
- Issuing the invoices and track the unpaid invoices.
- Arrange the shipping schedule and Estimated Time Arrival (ETA).
- Liaising with logistic manager to organize transport.
- Managing phone calls and email with the warehouse, customers or vendors regarding sales orders and logistic.
- Create shipping certificate and documents.
- Review and continuously improve procedures throughout department.
Content Creator & Graphic Designer
Freelancer
04.2016 - 12.2017
- Renaming files so they are optimized for search engines.
- Writing blog content based on a keyword strategy.
- Writing article content to publish online.
- Reviewing website backlinks.
- Magazine layouts design.
- Brochure design, photo editing, & post cards.
- Publishing blog posts.
- Copywriting.
- Designing email newsletter templates.
- Monitoring Facebook Ad campaigns.
- Updating social media (Facebook Pages, Google+, Twitter & Instagram).
HR Management & Administrative Coordinator
Hire Strategy Pte Ltd
03.2014 - 01.2016
- Answered phone calls and responded to inquiries from customers, embassy officer, and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems.
- Assisted management with special projects to complete all tasks by deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Initiating a conversation with prospect customer for employment onboarding.
- Assist payroll department by providing relevant employee information (e.g., leaves of absence, sick days and work schedules).
- Arrange Visa, tickets booking, travel documents & accommodations including process expense forms.
- Handling Work Permit in Ministry of Manpower (MOM) for the new employment.
- Managing reports, invoices and employee inquiry and concerns.
Administrative Executive (Government Officer)
Ministry Of Interior
07.2012 - 11.2013
- Created and updated records and files to maintain document compliance, financial and other data.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Working with contractors regarding tender/projects approval.
- Supervise administrative staff and divide responsibilities to ensure performance.
- Manage agendas/travel arrangements/appointments etc. for the upper management.
- Manage phone calls and correspondence (e-mail, letters, packages etc.).
- Track stocks of office supplies and place orders when necessary.
- Submit timely reports and prepare presentations/proposals as assigned.
Education
Master of Science - Operations & Supply Chain Management
University of Hertfordshire
United Kingdom04.2022
Bachelor of Arts - Communication & International Relations
M.U.N.S
Indonesia04.2012
Skills
- Teamwork Capabilities
- Supplier Relationship Management
- Schedule Development
- MS office package
- Outlook, QuickBooks, & Sales Force
- Strong Communicator
Certification
- TOEFL iBT (2016).
- Certificate in Adobe InDesign & Photoshop (2015).
- Certificate of Employment Intermediaries, Ministry of Manpower Singapore (2014).
Hobbies
- Reading.
- Travelling.
- Cycling.
- Movies.
Languages
Indonesian
Native language
English
Proficient
C2
Timeline
Finance & Purchase Coordinator
Dong Fang Precision (Netherland) Coöperatief U.A.
02.2023 - Current
Administrative & Logistic Supply Chain
VS TECHNOLOGY EUROPE
07.2021 - 01.2023
Sales Advisor & Administrative
Tourism Group International
02.2020 - 06.2021
Admin Support & Logistic Coordinator
Futura Cargo Sp. Z O.o
01.2018 - 10.2019
Content Creator & Graphic Designer
Freelancer
04.2016 - 12.2017
HR Management & Administrative Coordinator
Hire Strategy Pte Ltd
03.2014 - 01.2016
Administrative Executive (Government Officer)
Ministry Of Interior
07.2012 - 11.2013
Master of Science - Operations & Supply Chain Management
University of Hertfordshire
Bachelor of Arts - Communication & International Relations
M.U.N.S
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