Ayca Arslan Akgun
CRM Business Analyst,Certified Salesforce Administrator
Uithoorn,Netherlands
Summary
Salesforce professional with 6 years of experience in configurations and business analysis across diverse sectors. Skilled in leveraging system customization to improve user experience and operational efficiency. Possesses strong expertise in process automation, ensuring data integrity, and delivering effective user communication and training.
Overview
12
12
years of professional experience
1
1
Certification
2
2
Languages
Work History
CRM Business Analyst
Cargill
09.2021 - Current
- Supported all Cargill Go-To-Market EMEA Salesforce users for their change requests,new business requirements,bugs and business processes
- Interacted with internal customers to understand business needs and translate into requirements and project scope with focusing more user experience
- Developed customized reports and dashboards, summarizing and presenting data in visually appealing format.
- Improved data quality by designing and implementing reports and dashboards for data cleaning procedures
- Enabled effective communication with regular newsletters to drive collaboration on Monthly Releases,Salesforce Updates, Important Reminders or Tips and Tricks across departments.
- Experienced in data migration using Data Loader
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Closely worked with global team to align with other regions' needs
Salesforce Business Analyst
Infosys
04.2020 - 08.2021
- Design, build, test and deploy SFDC customizations which may include form layout changes, workflow triggers, workflow alerts, process builder updates,automated email responses, etc.
- Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.
- Ensured data integrity through appropriate use of loading and exporting tools, for bulk of data using Data Loader.
- Created and updated users, reports and dashboards to track pipeline/stages for management visibility, while integrating applications to Liberty Global Salesforce organization such as Service Rocket for Jira Integration and Outlook.
- Assist with integrations to other business applications
- Maintained monthly backups of Liberty Global Salesforce Organization.
- Managed multiple sandbox environments.
- Creating and maintaining documentation on processes, new releases and application configurations;
- Administrator for over 100 users
Tooling Analyst
Liberty Global
07.2018 - 03.2020
- Gathering requirements and have thorough understanding of interpreting customer/clients business needs and translate them into operational requirements for Salesforce and Clarity PPM
- Hands on experience in Salesforce Administration
setup like manage Users, Security Controls and Data
Management on Liberty Global Salesforce Organization - Managed ongoing support request and administrative needs of users for Salesforce
- Provided solutions to operations issues for users of Clarity PPM, working closely via phone, email, live chat and web teleconference with end users.
Senior Business Analyst
Akbank
09.2017 - 02.2018
- Worked closely with software development and testing team members to design and develop robust digital banking solutions to meet client requirements for functionality, scalability and performance.
- Developed business process diagrams and flows for digital banking products that Agile team is responsible.
- Documented business processes and analyzed procedures to align with changing business needs.
- Coordinated and facilitated extensive user interviews and workshops to gather and analyze requirements for Digital Vehicle Loan project
Senior Business Analyst
Vakif Emeklilik
06.2015 - 07.2017
- Got involved several ongoing projects including core system transformation, mobile app, website renewal etc to analyze core requirements and key features of projects.
- Performed system analysis, documentation, testing, implementation and user support for projects assigned to me
- Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
- Identified and tracked defects with SOAP UI and supported developers in resolving problems by completing additional tests and used SQL actively in every project
Junior Business Analyst
Anadolu Hayat Emeklilik
09.2012 - 05.2015
- Analyzed, collected and prepared user requirements, definitions, scope and expectations for deliverable plans and delivered system documents, processes, diagrams in Agile team
- Interacted closely with stakeholders for functional requirements gathering for domain that agile team is responsible
- Got involved company's biggest project (core system transformation ) as business analyst
- Created Use case Document and AS-IS, TO-BE Documents
- Used Microsoft Visio software to create Use case diagram, basic flow chart, cross functional flow chart
Education
MBA - Business Administration And Management
Galatasaray University
Istanbul 09.2012 - 2014.06
Bachelor of Science - Industrial Engineering
Gazi University
Ankara 09.2006 - 2010.06
Skills
Salesforce proficiency
Requirements gathering
Scrum framework
User acceptance testing
Training and support
Azure DevOps
Data Loader
SQL
JIRA
CA Clarity PPM
Certification
Certified Salesforce Administrator
Timeline
CRM Business Analyst
Cargill
09.2021 - Current
Salesforce Business Analyst
Infosys
04.2020 - 08.2021
Certified Salesforce Administrator
02-2020
Tooling Analyst
Liberty Global
07.2018 - 03.2020
Senior Business Analyst
Akbank
09.2017 - 02.2018
Senior Business Analyst
Vakif Emeklilik
06.2015 - 07.2017
Junior Business Analyst
Anadolu Hayat Emeklilik
09.2012 - 05.2015
MBA - Business Administration And Management
Galatasaray University
09.2012 - 2014.06
Bachelor of Science - Industrial Engineering
Gazi University
09.2006 - 2010.06
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