Summary
Overview
Work History
Education
Skills
Telephones
Websites
Nationalities
Availability
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Personal Skills And Competences
Occupational Fields
Timeline
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Attila Lajko

Attila Lajko

Volendam,NH

Summary

Dynamic Corporate Hotel Operations Manager with a proven track record at Scenic Group, excelling in quality assurance and strategic planning. Expert in revenue optimization and guest relations, driving significant improvements in operational efficiency and guest satisfaction. Adept at leading teams and implementing innovative solutions to enhance service delivery.

Overview

18
18
years of professional experience

Work History

Corporate Hotel Operations Manager

Scenic group
Zug
09.2022 - Current
  • Company Overview: http://www.scenic.eu
  • Maintaining and improving a hospitality company's efficiency mostly involves implementing appropriate procedures and practices throughout the whole enterprise.
  • Establishing a plan, enhancing output, acquiring supplies and equipment, and guaranteeing adherence.
  • From accounts payable and HR to IT and finance.
  • Accountability for overseeing, recruiting, and training staff, overseeing quality control initiatives, and planning process enhancements.
  • Http://www.scenic.eu

Quality Assurance Manager – Hotel Operations Management

Crystal River Cruises
Amsterdam
03.2016 - 05.2022
  • Company Overview: http://www.crystalcruises.com/
  • Defining and supporting the overall quality environment throughout Crystal Hotel Operations on river ships.
  • Support Crystal Hotel Directors, Managers and Employees in consistently providing products and services that meet and exceed the ever-changing quality expectations.
  • Focuses and refocuses work efforts on improving guest satisfaction, operating processes, meeting budgets and quality performance standards.
  • Http://www.crystalcruises.com/

Hotel Manager

Viking Cruises
Basel
08.2013 - 05.2016
  • Company Overview: http://www.vikingrivercruises.com
  • Overseeing all aspects of onboard hotel operations including housekeeping, F&B outlets, kitchen, guest relations, front desk, IT, maintenance, finances, team building, and staff development.
  • With strong business skills and elevated communication and sensitive diplomatic approach.
  • Http://www.vikingrivercruises.com

Food and Beverage Director Assistant

The Jefferson Hotel - Relais & Chateaux
Washington DC
03.2011 - 08.2012
  • Company Overview: http://www.jeffersondc.com/
  • Focused on concept development and portfolio management including customer service, budgeting and financial analysis, highest standards of operating processes.
  • Effective motivator, trainer and mentor.
  • F&B day to day operation, Events and Conference management.
  • Http://www.jeffersondc.com/

Hotel Stores Manager / Executive Pastry Chef / Assistant Pastry Chef / Chef Pâtissier

Crystal Cruises Inc.
Los Angeles
10.2007 - 07.2010
  • Company Overview: http://www.crystalcruises.com/
  • Purchasing and procurement for a cruise ship with 1070 pax and 650 crew, inventory and cost control of up to 5mil usd.
  • Coordination of air/sea freight, HACCP (USPH) control.
  • In charge of entire Pastry department.
  • Menu development and food cost control.
  • Training and supervision of new employees and trainees.
  • Vessel pre-opening and development/launching – Saint-Nazaire, France, 2003.
  • Http://www.crystalcruises.com/

Education

Master in Hospitality Administration (MBA) - Hospitality Management, Business

Ecole Hôtelière de Lausanne
Lausanne, Switzerland
09.2007

Hospitality Manager - Hospitality Operations and Management

College of Hotel Management
Belgrade, RS
10.1998

Pâtissier / Confectioner / Pastry Chef -

Culinary High School
Pancevo, RS
07.1994

Skills

  • Quality assurance
  • Operations management
  • Revenue optimization
  • Strategic planning
  • Inventory control
  • Guest relations

Telephones

  • +31.6.21.23.82.23
  • +36.30.348.0293

Nationalities

Hungarian

Availability

Freedom to relocate, Worldwide

<Enter your own>

  • Date of Birth: 07/21/76
  • Gender: Male
  • Marital Status: Single
  • Place of Birth: Belgrade

Personal Skills And Competences

Hungarian, Serbo–Croatian, English, fluent, German, basic, Windows, Microsoft Office, Most common Hospitality PMS software suites (Micros, EMS, Opera, Fidelio, Protel, Espresso, HotSos, MXP), Crowd and Crisis Management, USPH (United States Public Health)/HACCP, First Aid (CPR), Holder of a European Union drive licence in 'B' category, World-wide travelling, Photography, Outdoor sports, Foreign languages

Occupational Fields

  • Corporate Hotel Operations Management and Quality Assurance
  • Hospitality pre-openings
  • Service Strategy
  • Internal Audits
  • Hospitality R&D
  • Strategic Business Development
  • Cruise Line Operation
  • Events
  • Food & Beverage Management
  • Executive Pastry Chef
  • Menu Development and Engineering
  • Purchasing & Procurement
  • Inventory & Cost control
  • Logistic/Freight
  • Supply Chain
  • Entrepreneurship
  • Hospitality softwares

Timeline

Corporate Hotel Operations Manager

Scenic group
09.2022 - Current

Quality Assurance Manager – Hotel Operations Management

Crystal River Cruises
03.2016 - 05.2022

Hotel Manager

Viking Cruises
08.2013 - 05.2016

Food and Beverage Director Assistant

The Jefferson Hotel - Relais & Chateaux
03.2011 - 08.2012

Hotel Stores Manager / Executive Pastry Chef / Assistant Pastry Chef / Chef Pâtissier

Crystal Cruises Inc.
10.2007 - 07.2010

Master in Hospitality Administration (MBA) - Hospitality Management, Business

Ecole Hôtelière de Lausanne

Hospitality Manager - Hospitality Operations and Management

College of Hotel Management

Pâtissier / Confectioner / Pastry Chef -

Culinary High School

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Attila Lajko