Assisted colleagues during peak periods or when facing challenges with difficult clients by providing support or stepping into the lead role if necessary.
Provided detailed reports on individual performance metrics to management teams, highlighting successes in meeting or exceeding sales targets while identifying areas needing improvement.
Resolved customer concerns promptly and professionally, maintaining high satisfaction ratings and protecting the company''s reputation.
Restaurant Worker
Mori
02.2023 - 08.2023
Implemented creative solutions to address common guest complaints or requests, resulting in increased satisfaction scores and return visits.
Consistently met or exceeded daily sales targets through upselling menu items and suggesting specials to guests.
Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
Streamlined communication between front-of-house and back-of-house teams for smoother operations during busy shifts.