Atheeq Ur Rehaman
Bengaluru
Summary
Results-driven Business Analyst with 3+ years of experience optimizing B2B SaaS products, identifying user needs, and collaborating with engineering teams. Skilled in user research, stakeholder interviews, backlog prioritization, and data-driven decision-making to enhance product adoption to align with business vision. Experience ranging from feature prioritization methods, roadmaps, and defining success metrics to creating a system agnostic implementation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Analyst
Oracle, India
Bengaluru
08.2022 - Current
- Analyzed and resolved issues by effectively troubleshooting and understanding business requirements from the Sales and Operations Team, leading to improved satisfaction among stakeholders.
- Held UAT testing to enhance user experience & navigated stakeholder expectations within set constraints and report to Process Owners
- Oversee usage of Tech Cloud and SaaS Fusion Products in all systems across the customers and help with sales users with Upsell/Cross sell recommendations based on consumption data
- Directed clients in initiating proof of concept (POCs), oversaw customer onboarding, & monitored client success
- Contributed to agile development processes by actively engaging in sprint planning with technical teams & review meetings with PMs to create successful product roadmap
- Demonstrated proficiency in various Oracle Fusion CRM tools aiding demand generation from lead inception through customer tenancy provisioning, leading 30% surge in pipeline lead growth
- Lead or participate in conference calls and meetings as a representative of Global Systems Operations, engaging with Regional Centralized Quoting and Contracts teams to discuss existing systems, tools, and processes. Provide recommendations for process changes to address business issues, and support new practices.
- Developed product training workflows and UX improvements, enhancing user adoption and reducing load on support team
- Proactively address open issues related to tools, processes, and policies, while maintaining financial and legal compliance of ordering documents and contracts.
- Handled complex deals requiring custom solutions to meet customer specific requirements
Operations Specialist
SpreadFun
Bengaluru
04.2021 - 03.2022
- Manage stakeholder relationships, Deal workflows and managed team of 18 members serving as team lead
- Generated reports of findings to help management with making key decisions, conducted training to maximize team productivity on regular basis.
- Assisted various departments with change by communicating new improvement plans and expectations, further tracked and analyzed reports to determine needed improvements.
- Prepared detailed reports on updates to progress, identified conflicts and team activities. Implemented new working processes to deliver multiple improvements.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
Education
B.Tech - Mechanical Engineering
Dayananda Sagar University
Bengaluru05-2019
Skills
- Configuration, Price, Quote (Quoting)
- Subscription Plan Management (SPM)
- Sales Intelligence & Data Visualization
- LinkedIn Sales Navigator
- Confluence
- JIRA, OAL & BugDB (Technical tools)
- Structured Query Language (SQL)
- MS Excel and PowerPoint
- Seismic
- ZoomInfo
- Opportunities and Leads (Fusion CRM)
- Backlog Prioritization
- Sales forecasting
Certification
- Certification on AI & Automation in MS Excel (Live Workshop)
- Certification on AUTODESK FUSION 360 DESIGN
Achievements
- Enhanced operational efficiency by implementing a writeback feature for product data from quotes, leading to an 85% reduction in manual product addition process time at Oracle
- Best Employee Award in SpeadFun
Timeline
Business Analyst
Oracle, India
08.2022 - Current
Operations Specialist
SpreadFun
04.2021 - 03.2022
B.Tech - Mechanical Engineering
Dayananda Sagar University
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