Assia Scotti

• Enhanced client satisfaction by providing high-quality pedicure services and maintaining a clean work environment.
• Developed long-lasting relationships with clients by providing personalized experiences, leading to increased word-of-mouth referrals.
• Implemented proper sanitization procedures before and after each client visit, adhering to strict hygiene standards for client safety.
• Ensured compliance with state regulations regarding licensing requirements, staying current on any changes or updates that may impact operations within the salon setting.

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.

• Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
• Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
• Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
• Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.

Specialist manicure and pedicure in my sister salon in italy. I was responsable of the beauty side of her and her husband HairSaloon.