Summary
Work History
Education
Skills
Websites
Certification
AccountManager
Ashok Vasudevan

Ashok Vasudevan

Oegstgeest,ZH

Summary

Results oriented and driven, successful, and accomplished Servant Leader, currently serving as Program Delivery Director / Strategy Consultant, offering 27+ years of experience in leading, strategizing, evaluating, planning, and executing complex Strategic Transition and Transformation Programs, Digital Transformation, Cloud Migration, IT Infrastructure, IT Operations and Workplace Transformation across diverse business domains. Proven expertise in leading and managing global delivery cross-functional teams focusing on driving change initiatives, aligning customer strategic business goals for digital transformations with technology solutions, regulatory compliance, governance and operational risk management. A visionary leader skilled in navigating transitions and transformations to deliver sustainable results aligning to short-, medium- and long-term goals.

Work History

Program Delivery Director

Tata Consultancy Services
04.2022 - Current
  • Leading a global strategic move to cloud program for a leading French headquartered hospitality client, in successfully assisting in transforming and migrating 12 DCs / 37 server rooms to AWS in a span of around 24-month timeline, managing a team of Project Managers (offshore and onsite), 40 offshore migration factory team of size up to 40 consultants, Lead Architect, Techno-functional SME, Offshore Delivery Lead and vendor teams (offshore and onsite)
  • Led global strategic cloud migration program for a major BFSI client, in successfully migrating 1800+ servers to AWS cloud in a 7-month timeline, managing a team of 10 - 12 Project Managers (offshore and onsite), 15-18 technical member team (offshore) and vendor teams (offshore and onsite)
  • Responsible for internal audits and Delivery Excellence Group initiatives
  • Responsible for Deliver Led Growth for major EU accounts
  • Led delivery initiatives for major RFPs in France region
  • Owned the SOW processes for extensions and additions
  • Defined SLAs, KPIs and goals for the delivery team
  • Responsible for setting up goals, reviewing and discussing with the associates for the yearly appraisal cycle
  • Mentored and groomed individuals to become high-performing Project and Program Managers
  • Led strategic discussions with C-suite stakeholders on IT transition, transformation and optimization, understanding the organization's long-term vision and goals
  • Also, assisted in defining and tracking the OKRs and related KPIs for improving IT Operational and Service Excellence
  • Have successfully led Data Compliance and Legal workstream, as part of a global cloud migration programs
  • The scope of this workstream was to ensure that the applications falling within this bucket pass all the regional compliance requirements and get proper sign-off to proceed for cloud migration
  • Experienced in managing overall Program Delivery Governance, Program Financials (P&L, budgeting, forecasting and cost optimization), Resource optimization, QBRs, Steering Committee meetings, Program Strategy, Delivery Led Growth (new opportunities), Extensions and Additions, SOW creation and management, bid management, vendor negotiations and building strategic partnership alliance
  • Assessed and implemented review survey feedback mechanisms via coaching and facilitation
  • Implemented Value Stream Mapping processes to continuously improve the overall delivery techniques
  • This also helped in increasing the overall CSAT % (from 72% to 96% to 100%)
  • Led specific initiatives and thrived to work towards reducing team attrition rate (by around 10%) and increase employee satisfaction (by over 75%) by implementing effective team bonding and relationship building plans
  • Led and managed Lean Six Sigma missions, for continuous process improvements and to orchestrate, enhance and streamline the whole IT Operations processes

Engagement Manager - Professional Services

Amazon Web Services
06.2020 - 02.2022
  • Part of AWS Professional Services organization engaging in a wide variety of cloud enablement projects/programs to help the customers and partners remove constraints and accelerate their journey to AWS
  • Worked on an ongoing basis to proactively provide best practices for our customers and help identify and close project gaps working with all levels of organizations
  • Delivered webinars, workshops on various key topics related to Cloud migration and Ways of working
  • Typical engagements included: Cloud Strategy and Business Case, Cloud Migration Assessments, IoT/AIML/Digital Twin and Cloud Organizational Alignment
  • Led initiatives with AWS ProServe Sales, pre-sales, training, and support teams to gain understanding on the customer needs, their business, how success is defined, and ensure that we are exceeding expectations in developing and delivering customer outcomes
  • Plan, organize, and manage all phases of the project lifecycle to ensure successful delivery
  • Manage engagement goals and lead teams to achieve customers' business outcomes by managing issues, risks, decisions, dependencies, and action items
  • Work with stakeholders and AWS sales teams to amend the contractual scope, financials, and expected timelines
  • Also, support and influence the sales lifecycle by engaging clients in defining next phases of cloud projects as appropriate to meet client business needs
  • Leading AWS and Partner teams workshops to assist in achieving customer business objectives
  • Ability to apply strategic thinking and demonstrate understanding of requirements to execute
  • Ability to make decisions guided by policies, procedures and business plans with limited guidance
  • Ability to apply business and financial acumen to achieve measurable business results for customer success
  • Participate in practice by contributing to the of practical solutions and methodologies, and the of knowledge sharing artifacts
  • Led and orchestrated multimillion-dollar portfolios and programs (up to 300 million Euros), driving Digital Transformation, Cloud Adoption programs (in AI/ML, IoT, Digital Twin) and initiatives across diverse industries (Automotive, Healthcare and Life Sciences)
  • Responsibly managed cross-functional team of 50+ consultants placed globally, which includes Architects, offshore and onsite technical team, migration SMEs, Project Managers and PMO

Portfolio / Project Services / Program / PMO Manager

DXC Technologies
03.2011 - 06.2020
  • Company Overview: former HPE / HP
  • As a successful Program Manager, the focus is always on delivery mechanism and quality, governance, team build and financials
  • Led and managed IT Technology and Change management portfolios with a team spread across offshore, nearshore and onsite
  • Responsibly managed initiatives for optimizing and improving the overall IT Operations and vendor consolidation programs leading to cost optimization initiatives
  • Led and managed a Workplace Transformation program from proposal through implementation, for a major retail client
  • Achieved Cost savings of approx
  • 30k Euros / month, by effectively implemented transition of support teams from nearshore (Bulgaria) / onsite (US/Netherlands) to offshore (India)
  • Facilitated cross-functional collaboration across APAC, EMEA, LATAM, and U.S
  • Regions
  • Ensured seamless collaboration between operational centers in the APAC, Nearshore (Sofia) and U.S
  • Regions
  • Actively involved in an advisory role in working, discussing with and advising C-suite leaders on defining and implementing strategic IT plans/roadmaps, business reviews, and alignment of IT initiatives with organizational goals
  • Defined and implemented KPIs as part of the Transition and Transformation program
  • These KPIs were defined for internal teams and vendor teams to assess and analyze their delivery pattern and improvement areas
  • Effectively led strategic discussions with business stakeholders, assisting them with feasible and valuable IT solutions to achieve their business goals
  • Have successfully led DC consolidation programs for a major bank in APAC region and for a government organization in Abu Dhabi
  • Spearheaded initiatives which were focused on tool standardization at a global level and setting up global support team, optimizing vendor management and process improvements, thus reducing operational costs by around 20%
  • Managed end-to-end transition programs, focusing on business continuity and operational risk
  • Led initiatives with Regional Service Delivery Managers, assisting them in developing and executing strategies for service quality improvement, achieving consistent green KPIs
  • Worked closely with Regional Operational Leads in defining and refining the Target Operating model and also the Standard Operating Procedures
  • Have successfully led strategic tie-ups with product vendors, driving transformation to modernized infrastructure
  • Executed Maturity Gap Assessment and designed remediation plans for the IT and business processes to align with overall organizational short-, medium- and long-term goals
  • Transformed underperforming projects into successful endeavors through strategic changes and innovative solutions by implementing strategic changes in delivery model, delivery team structure, overall processes, and approach
  • Implemented intake processes for new projects and delivery initiatives with well-defined processes and roles and responsibilities, thus reducing the TAT by 15%
  • Achieved positive results in the overall delivery approach, by executing process improvement initiatives
  • Streamlined project management methodologies, processes, and communication within the assigned Portfolios and Programs, which led to increased efficiency by 85%
  • Led initiatives for continuous improvement processes within IT operations domain
  • Led and managed Technology portfolio, which was tagged with projects like Win 10 Roll out, Office 2016 deployment, Red Hat OpenShift deployment/migration, Managed Print Services, Lifecycle Management, Network related (F5 virtualization, FW rule process improvement, LAN refresh, 3PAR refresh, server build process improvement to name a few)
  • Responsible for acting as a liaison between the C-suite leadership team and the Program / Business / IT Leads
  • Former HPE / HP

Sr. Project Manager

Emirates Computer Est
Abu Dhabi
01.2008 - 01.2011

Client Engagements / Project Manager

Headstart FZ LLC
Dubai
12.2005 - 12.2007

Asst IT Manager

Spinneys Abu Dhabi LLC
Abu Dhabi
11.1999 - 12.2005

Network Admin / Consultant

BUI Pvt Ltd
Pune
10.1998 - 08.1999

Sr. System Analyst / Programmer

Advance Business Solutions
Mumbai / Pune
09.1996 - 03.1998

Education

B.Sc - Mathematics

Pt. RaviShankar Shukla University

Skills

  • Engagements
  • Strategic Leadership
  • P&L Accountability
  • Technology Modernization
  • Transition and Transformation
  • Program Delivery management
  • Operational Risk management
  • Stakeholder Engagement
  • Global team Leadership
  • Vendor management
  • MS Project
  • Visio
  • Jira
  • Confluence
  • Slack
  • Miro
  • Asana
  • Mondaycom
  • Program performance analysis
  • Strategic alignment
  • Team management
  • Strategic planning
  • Vendor relationship management
  • Project lifecycle
  • Process improvement
  • Cost estimates & budgets
  • Team development
  • Budget preparation
  • Team leadership and direction
  • Risk analysis and management
  • Relationship building
  • Critical thinking
  • Recruitment and hiring
  • Proposal development
  • Process mapping
  • Data analysis
  • KPI tracking
  • Problem-solving
  • Cross functional team builder

Certification

  • AWS Cloud Practitioner
  • Certified SAFe 5 Agilist, 51437880-4496
  • Certified Scrum Master, 1086174
  • Pursued PMP Training, Smart Global, Knowledge Village, Dubai, UAE

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Ashok Vasudevan