Ashlie Liveira Beason
Spijkenisse,South Holland
Summary
A creative and proactive innovator recently relocated to the Netherlands, actively seeking a dynamic role within a forward thinking company that values growth and progression. I bring a solid foundation in customer service built through diverse roles in, education, childcare, retail, and hospitality, Has a Work Coach for the UK’s Department for Work and Pensions (DWP), I developed a deep commitment to making a positive impact on individuals’ lives. With a talent for connecting with individuals from diverse backgrounds and resolving complex needs, I bring a versatile skill set and a people-first approach to every role. Adapting to any environment, with strong attention to detail, and commitment to exceptional service have been honed through real world experience with diverse teams and customers. I thrive in fast-paced, customer-facing settings, and I’m ready to contribute positively to an organisation where empathy, teamwork, and initiative are valued.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
Executive Officer
DWP Department of work and Pensions
South East London
01.2021 - 07.2025
- Fostered strong relationships with claimants as a Work Coach with DWP over the past four years.
- Assisted claimants in navigating employment opportunities and overcoming barriers to work.
- Provided tailored support and made relevant, high-quality referrals to external providers.
- Collaborated closely with third-party organizations on daily basis to ensure comprehensive support for claimants.
- Conducted comprehensive interviews with claimants to assess eligibility for gainful self-employment.
- Consistently upheld a standard of excellence in high-pressure environments through meticulous attention to detail with a empathetic demeanour.
- Caseload management exceeding 200 customers using government online platforms and databases.
- Supporting the team by assisting with appointments and addressing administrative tasks as needed.
- Ensured adherence to codes of practice and consistently met performance metrics.
Beauty therapist and Front of house
Bliss Spa
Kings Road South London
03.2014 - 06.2017
- Demonstrated expertise as a skilled facial and waxing technician with 8 years of hands-on experience.
- Transitioned to front-of-house role for one year maintaining exceptional customer service standards and managing overall customer experience within the spa environment.
- Efficiently scheduled appointments and managed transactions using online Book4Time system, including opening spa memberships.
- Handled customer inquiries and complaints with professionalism, resolving issues in timely manner and escalating concerns to management when necessary.
- Trusted key holder responsible for opening and closing procedures, including cashing up and generating closing reports to ensure smooth spa operations.
Volunteer Beauty Tutor & Therapist
Recheres Hair and Beauty Academy
Tooting South London
10.2013 - 02.2014
- Managed a commercial beauty salon as a volunteer beauty tutor and therapist, overseeing its efficient operation and ensuring high standards of service delivery.
- Promoted and sold beauty products, establishing relationships with sales representatives such as Dermalogica.
- Taught Level 3 body massage and Anatomy & Physiology, providing comprehensive instruction and guidance to help them develop their skills and knowledge.
- Created engaging lesson plans, delivered practical demonstrations, and provided one-on-one support to students to ensure their understanding and progress.
- Fostered a collaborative learning environment where students felt empowered to ask questions, explore new techniques, and excel in their studies.
- Maintained salon's reputation for excellence manging social media and marketing.
- Provided students with tools and knowledge needed to succeed in the beauty industry by developing lesson plans and classes.
Education
PTTLS Preparing To Teach In The Lifelong Sector - Teaching
City Lit
Holborn, London 01.2014 - 03.2014
VTCT Level 2 & 3 Diploma Beauty Therapy - Beauty And Hospitality
Kingston College
09.2011 - 09.2013
CFCC NVQ Level 1 & 2 Early Years - Child care
Carshalton College
08.2009 - 09.2011
Skills
- Customer Service
- Communication
- Problem Solving
- Team Management
- Attention To Detail
- Patience and tolerance
- Job interview preparation
- Spa and wellness services
- Payment Processing
- Reception management
- Rapport building
- Network building
Custom
References available upon request
Languages
English
Native
Spanish
Intermediate
Dutch
Beginner (A1)
Timeline
Executive Officer
DWP Department of work and Pensions
01.2021 - 07.2025
Beauty therapist and Front of house
Bliss Spa
03.2014 - 06.2017
PTTLS Preparing To Teach In The Lifelong Sector - Teaching
City Lit
01.2014 - 03.2014
Volunteer Beauty Tutor & Therapist
Recheres Hair and Beauty Academy
10.2013 - 02.2014
VTCT Level 2 & 3 Diploma Beauty Therapy - Beauty And Hospitality
Kingston College
09.2011 - 09.2013
CFCC NVQ Level 1 & 2 Early Years - Child care
Carshalton College
08.2009 - 09.2011
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