Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
About me
Generic

Ashish Kumar Sinha

Eindhoven

Summary

I'm an EU Permanent Resident and an Indian Citizen[Dutch applied]

"Strategy is the recipe for success but Execution gives the real taste of success".

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

21
21
years of professional experience
1
1
Certificate

Work History

Business & Service Operations Leader-Innovation and Strategy

Philips
04.2023 - Current
  • #Successfully established and optimized operations organization structure between business, IT and Service organization for IOT and Omnichannel Digital Customer Solutions, resulting in improved business operations.
  • #Led and supervised a global team of 14 members across India and Netherlands, fostering seamless collaboration and maximizing efficiency.
  • #Developed and executed deployment strategies for Edge, CMVPN, and IOT deployments in collaboration with markets and innovation functions leading to successful outcomes.
  • #Implemented SLAs with customers and OLA's within organizations, resulting in enhanced customer success and on-time deliveries.
  • #Collaborated with IT to regionalize IOT in China and acquire MLPS certifications, ensuring compliance and security.
  • #Streamlined operations by automating manual tasks, facilitating continuous improvements and maximizing efficiency.
  • #Collaborated with business and regions to drive sales of IOT enabled contracts, resulting in increased revenue growth and market penetration through remote connectivity.
  • #Leveraged data analytics and visualization tools to automate report generation, enhancing delivery and improved troubleshooting.
  • #SNOW incident management, feedback management, service request management, Knowledge bases, Risk management for all global sites with Q&R compliance.

Remote Capability Leader(Strategy and Operations), Services and Solutions

Philips
01.2022 - 03.2023
  • #Established multi market performance measurements standardization (First Time Right, First Visit Fix, One Part Fix, Proactive and Predictive Models for automated diagnostics, Field Service performance improvements).
  • #Improvement of corrective maintenance processes, tools, and technologies, in addition to maintenance service data analytics, remote connectivity, proactive and predictive service operations monitoring reporting directly to VP, Service Operations SSD O2C.
  • #Driving High Employee Engagement Scores >85%, cost reduction in service delivery resulting in 65M productivity savings in 5 years.
  • #Oversaw a global team of 22 members to successfully develop business analytics towards process compliance, diagnostic coverage, service performance and customer segmentation.
  • #Upholding ICQA's, SLA's and business process standards.
  • #Established Daily Management and Design for Serviceability initiatives within the BU Service Innovation teams, defining CTQ's and KPI's for Remote Success.
  • #Assumed leadership as the Central SSD Leader to address structural issues in technology that hindered the success of remote service operations.
  • #Collaborated with BPE's and O2C, M2O to establish Service Operations standards, driving transformative success in remote operations across 17 markets.

Remote Monitoring Manager, Services and Solutions(ML- Proactive and Predictive Service Delivery)

Philips
03.2020 - 01.2022
  • #Managed and supervised a global team of 17 remote monitoring engineers in 5 countries, ensuring efficient ML Based Proactive and Predictive Service Innovation and operations for Business Units.
  • #As a Program manager, detailed the requirements of stakeholders for data scientists developing ML based models remote and field service diagnostics.
  • #Expanded the scope of ML based maintenance models to cybersecurity and predictive parts failure models.
  • #Trained and mentored team members, enhancing their technical skills and implementing LEAN methodologies for improving performance of proactive services delivered to customers.
  • #Prioritized the development of critical models to optimize system performance and minimize downtime of systems, alerting in near real time scenarios.
  • #Organized Continuous improvement workshops to reduce model drifts over time, reducing false positives in the model outputs, retraining the models on demand and daily management to improve latency of alerts and actions in the markets.
  • #Collaborated with cross-functional teams in business and IT to identify and resolve system issues, improving platform issues and enhancing alert reliability.
  • #Feedback management of all received feedback from customers and markets by distributing requirements into innovation and data quality workstreams.
  • #Guided business to improve data acquisition and data sufficiency activities to improve model development, training and alert quality.
  • #Aligned service operations and marketing strategies to deliver proactive and predictive monitoring differentiation factors for uplifted pricing.
  • #Conducted case studies and Gemba walks to reduce latency of alert and case creation and enhance coverage of diagnostic models to all product types within a business.

Program Manager, Digital Services(Remote Connectivity)

Philips
03.2017 - 03.2020
  • #Developed and implemented True Reachability Program, a Service Operations Metric across 17 markets, to effectively measure remote connectivity and reachability of about 102K Philips Remote Service Entitled Systems Worldwide.
  • #Collaborated with a team of 2 members to establish effective measurements for 6 different stakeholder businesses (PD, IGT, and HPM) on how to assess connectivity methods per product type based on their remote capabilities.
  • #Self Developed the first tableau-based Connectivity KPI dashboard in Philips, which remains in use, to comprehensively measure remote reachability of systems end to end. The dashboards generated key performance indicator (KPI) reports and had detailed troubleshooting capabilities for identifying operational issues to regain system connectivity.
  • #Guided the process development and enhancement for introduction remote connection processes collaborating with BPE's to effectively manage remote connectivity.
  • #Regular operational sessions with Philips Remote Connectivity Leads within 17 markets to troubleshoot operational issues.
  • #Collaborated with Customer Project managers and PRS Leads in markets to significantly increase Connectivity at system installation before service handover.
  • #Enabled the disconnection process and measurements using this dashboard to ensure compliance with data processing agreements.

Project Manager, Remote Service Tools

Philips
07.2012 - 02.2017
  • #Led a team of 14 individuals in developing, operating, and managing software quality for the RADAR Platform as a Project & People Manager.
  • #Implemented the SAFE agile methodology and established dedicated scrum teams to increase efficiency and productivity.
  • #Successfully delivered solutions for remote service delivery processes in end markets through a customer-oriented approach.
  • #Cultivated a culture of customer success and instilled a strong delivery mindset, resulting in a highly performant team.
  • #Implemented key performance indicators (KPIs) to measure end customer success and align with market expectations within the innovation groups.
  • #Managed a multi-region team across the Netherlands, USA, and India, while ensuring strict adherence to budget and timelines to build the first service big data platform for delivering analytical solutions and increasing revenue opportunities thru new value added services in the business.
  • #Collaborated closely with teams like PRS to develop end-to-end customer experience solutions that revolutionized remote service delivery.
  • #Actively pursued PMP trainings to enhance skills in stakeholder management, project budgets, and timelines.

Technical Lead and Architect, Remote Service Platform and Applications

Philips
03.2009 - 07.2012
  • #Led and facilitated the transfer of the Remote Application for diagnostics, analysis and reporting project from Netherlands to India, ensuring seamless integration and operational efficiency.
  • #Designed technical platform for remote services using cutting-edge technologies including Biztalk Server, SQL Server, and ASP.NET web development techniques.
  • #Implemented scaled agile framework in the team leading to the development of a remote applications for Philips maintenance services.
  • #Collaborated closely with cross-functional multinational teams to effectively communicate and coordinate stakeholder requirements and deliverables.
  • #Demonstrated strong technical leadership and expertise in driving project completion and achieving desired outcomes.
  • #Implemented solutions to support new value-added services in maintenance service contracts.

Senior Software Engineer

Philips
05.2007 - 03.2009
  • #Developed and implemented modules to efficiently write medical images onto external storage media such as CDs and DVDs.
  • #Collaborated closely with the team to ensure seamless integration of the image writing modules into the overall PACS system.
  • #Successfully resolved issues and improved the performance of the image writing modules, resulting in enhanced efficiency and faster writing speeds.
  • #Actively contributed to the shutdown and transfer of the module from Bangalore to the Xcelera R&D team in Netherlands.
  • #Demonstrated excellent problem-solving skills by identifying and rectifying bugs and errors in the image writing modules, leading to increased system stability.
  • #Conducted comprehensive testing and quality assurance procedures to ensure the modules met the highest standards of reliability and accuracy.
  • #Effectively communicated with cross-functional teams, including software developers and quality assurance engineers, to gather requirements and ensure smooth execution of projects.
  • #Adapted quickly to changing requirements and timelines, consistently meeting deadlines and delivering high-quality work.

Software Engineer

Blue Star Infotech
09.2004 - 05.2007
  • #Collaborated with colleagues at the client site in Kashiwa, Japan to enhance ultrasound measurements for Hitachi medical systems with multiple site visits in Japan.
  • #Developed ultrasound scan measurements software in line with client requirements, ensuring seamless integration and functionality.
  • #Conducted bug fixes, resolving issues promptly to maintain optimal performance of the ultrasound system software.
  • #Aligned software architecture to meet client specifications, ensuring efficient and scalable solutions.
  • #Gathered new requirements from the client, actively identifying areas for improvement and implementing innovative solutions.
  • #Utilized coding languages such as VC++/MFC, C#, and COM library to develop and maintain high-quality software.

Education

AI Leadership -

Indian School of Business

Bachelor of Engineering (B.E.) - Computer Science

Birla Institute of Technology, Mesra
01.2003

Skills

  • Microsoft Power BI
  • Strategic Services
  • Supervisory Skills
  • Operational excellence
  • Innovation and creativity
  • Organizational development
  • Key performance indicators
  • Cross-functional coordination
  • Operations management
  • Data analysis
  • Employee development
  • Lean manufacturing principles
  • Team leadership
  • Strategic planning
  • Continuous improvement
  • Business analysis

Certification

  • Certified Supply Chain Expert
  • Leadership with AI
  • Lean Six Sigma Green Belt
  • Artificial Intelligence and Business Strategy

Languages

English
Advanced (C1)
Dutch
Elementary (A2)

Timeline

Business & Service Operations Leader-Innovation and Strategy

Philips
04.2023 - Current

Remote Capability Leader(Strategy and Operations), Services and Solutions

Philips
01.2022 - 03.2023

Remote Monitoring Manager, Services and Solutions(ML- Proactive and Predictive Service Delivery)

Philips
03.2020 - 01.2022

Program Manager, Digital Services(Remote Connectivity)

Philips
03.2017 - 03.2020

Project Manager, Remote Service Tools

Philips
07.2012 - 02.2017

Technical Lead and Architect, Remote Service Platform and Applications

Philips
03.2009 - 07.2012

Senior Software Engineer

Philips
05.2007 - 03.2009

Software Engineer

Blue Star Infotech
09.2004 - 05.2007

Bachelor of Engineering (B.E.) - Computer Science

Birla Institute of Technology, Mesra

AI Leadership -

Indian School of Business

About me

I'm an EU Permanent Resident and an Indian Citizen[Dutch applied] who finds joy in the little things life has to offer! Each small victory always serves as a stepping stone toward my larger aspirations. Yet, these successes truly come alive when they're celebrated with friends and family. That's why I cherish having them close in every aspect of my life. I remain deeply grateful to the four incredible women who have shaped my life and empowered me to be the man I am today!, "Strategy is a recipe, Execution is the taste". With over 18 years of experience at a leading Med Tech company, I've taken on various managerial and leadership roles in both the Idea to Market and Order to Cash segments. Now, as the Director of Business and Service Operations at Philips Medical Systems, I'm right in the middle of my career (20 years strong!) and excited about my skills(and passion) in Business, Digital Service Operations Strategy, Customer Support, Operational Excellence& Transformational Program. These skills allow for effective collaboration between customer-centric innovation and operational functions across IT, marketing, sales enablement, and beyond, driving end-to-end value chains that significantly impact our customers and boost business profitability. Much of my learning stems from working with culturally and functionally diverse teams, bridging communication and innovation gaps to propel E2E multi-business programs toward successful service deployment strategies across world markets. Armed with certifications in AI Leadership, Lean practices & Supply Chain, plus hands-on expertise in process optimization and data-driven performance management, I've crafted achievable OKRs and developed impactful KPIs to manage business performance, analytics, and insights. I take great pride in having coached, mentored, and built trustworthy, diverse professional customer success teams in Innovation and Operations. My passion for driving operational excellence and strategic business priorities, paired with my agile leadership, can thrive in any industry. I am eager to continue developing strong professional teams in Innovation and Operations, achieving our business objectives, and promoting sustainable practices, revenue growth, and profitability. I am incredibly thankful to all my team members who have placed their trust in my leadership to achieve exceptional results. After all, a leader shines brightly when backed by a strong team

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