Strategic customer experience and operations executive with 20 years of experience driving complex transformational programs and global change initiatives.
Proven ability to translate high-level strategy into structured, executable plans with measurable results, including delivering a critical compliance project 2 months ahead of schedule at Just Eat Takeaway and securing a key Salesforce contract for Toyota Financial Services by leading the technical RFP.
Expert in operational excellence: reduced support volume by 5.6% at Amazon via a self-service community and improved CSAT response rates from 0.3% to 15% at Cisco.
Skilled in executive communication, cross-functional stakeholder alignment, and embedding new ways of working across EMEA, US, and APAC, navigating regulated environments with impact.
Flash Mob Organizer – Inclusive Community Event Utrecht
Conceptualized and organized a flash mob event involving dancers and non-dancers of all age
groups. Promoted inclusivity, creativity, and community engagement through a joyful, collaborative public
performance.
MSM SDG challenge, MSM Maastricht
Winner of MSM SDG Challenge for STORK by designing and implementing a Lean 5S
methodology-based program that improved incoming material flow, workshop handling, and waste
treatment, leading to enhanced productivity and waste elimination.