Masters student at RSM with a Multi-National Upbringing, and interdisciplinary educational background. Graduated with Honors from all levels of education. Driven to create a working environment of compassion and innovation.
Overview
3
3
years of professional experience
Work History
Customer Experience Analyst
Resolution 8 Technologies
08.2021 - 01.2023
Reported high level of data quality metrics to staff and management.
Developed and analyzed NPS surveys
Collaborated with the CEO to implement product improvements highlighted by the NPS survey results
Evaluated account and service histories to identify trends, using data to mitigate future issues.
International Brand Communications
Traxpay
02.2022 - 10.2022
Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
Planned, implemented, and tracked sales and marketing strategies to promote brand products.
Supported public relations managers with writing, researching and preparation of materials
Brand Ambassador
Getaround
10.2019 - 03.2020
Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
Registered 120 customers to the platform
Conducted consumer surveys and analyzed purchasing trends.
Market Research Intern
Advisors350
01.2020 - 02.2020
Conducted research on model validation and U.S. Regulations on model validation such as SR 11-7
Developed a business plan for a partnership with PWC
Used various market research tools and techniques to gather, analyze and interpret data.
Education
Master of Science - Managment of Innovation
Rotterdam School of Managment
Rotterdam, Netherlands
07.2024
Bachelor of Arts - Business Administraton
University College Maastricht
Maastricht, Netherlands
07.2023
Exchange Semester - Strategic Managment
Korea University Business School
Seoul, Korea
2022
High School Diploma -
Xavier High School
New York, NY
2019
Skills
Project Management
Strategic Planning
Cultural Awareness
Complex Problem-Solving
Academic & Professional Research
Customer Acquisition
Critical Thinking
Languages
English, German
Native language
Spanish
Upper intermediate
B2
Timeline
International Brand Communications
Traxpay
02.2022 - 10.2022
Customer Experience Analyst
Resolution 8 Technologies
08.2021 - 01.2023
Market Research Intern
Advisors350
01.2020 - 02.2020
Brand Ambassador
Getaround
10.2019 - 03.2020
Master of Science - Managment of Innovation
Rotterdam School of Managment
Bachelor of Arts - Business Administraton
University College Maastricht
Exchange Semester - Strategic Managment
Korea University Business School
High School Diploma -
Xavier High School
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