Arvind Verma
Surrey
Summary
Reliable management professional with a passion for developing customer relationships. Experienced in creating training programs and implementing organizational strategies. Committed to providing superior customer service and maintaining high standards for customer satisfaction. Able to handle complex tasks with ease and professionalism. Respects, values and celebrates diversity at workplace.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front End Manager
Wal-Mart Inc
2022.10 - Current
- Managed company orders, expenditures and sales to meet budget and revenue targets.
- Coached and mentored new employees on company policies and procedures.
- Successfully led Charity Campaigns for Breakfast Club of Canada, Children's Miracle Network, Delta Food Bank and Canadian Red Cross every quarter with target over 10 Grand.
- Tracked store inventories and replenished products according to demand.
- Reported customer and employee accidents, injuries, and concerns for supervisor review.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Monitored sales performance to identify potential areas for improvement.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Managed cash department and verified cash reports on regular basis.
Backroom Manager
WalMart Inc.
2022.07 - 2022.10
- Integrated warehouse operations with existing and new business processes.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Conducted research to address shipping errors and packaging mistakes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reduced worker accidents by 50% by implementing improved safety standards and monitoring procedures.
- Organized warehouse racking for better product management and easy, quick access.
Fresh Manager
Walmart Inc.
2022.05 - 2022.07
- Trained and led team of 23 department team members, with weekly sales volume of at least 350k.
- Purchased new inventory according to expected regular and holiday demand.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Online Grocery Manager
Walmart Inc.
2022.02 - 2022.05
- Trained and managed team of 19 members with volume of 450 orders/ week on average, contributing to 20% of store sales.
- Developed strong communication and organizational skills through working on group projects.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and fast-paced environment.
- Successfully operated heavy equipment such as forklifts.
- Passionate about learning and committed to continual improvement.
Operations Manager
Walmart Inc.
2021.09 - 2022.01
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms, helped reach store 60M in FY2023.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Analyzed and reported on key performance metrics to senior management.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends, reduced store accident shrink by 80 Grand FY2023.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Social Media Manager
Walmart Inc.
- Current
- Manage most popular Social Media platforms for store including Facebook and Instagram, improved store social reach by 200%.
- Led crisis communications and media relations activities in response to challenging situations.
- Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
- Conducted media training for company employees and aspiring team members.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Taught in-house employees strategies for successful internal and external communications.
Education
EDUCATION - MECHANICAL ENGINEERING
Camosun College
Victoria, BC09.2021
Skills
- Staff Management Customer Service And Satisfaction Employee Performance Evaluations
- Microsoft Office Expertise Marketing Tactics Shrinkage Prevention Customer Relations
- Recruiting and Interviewing
- Retail Space Planning
- Promotional Campaigns
- Social Media Marketing
Certification
- First Aid Certified
- Power Equipment Certified(Power Jack, Power Stacker, Power Riser)
- Native Languages - Hindi, Punjabi
- Advanced Languages - English
Languages
Punjabi, Hindi
Native language
English
Proficient
C2
Timeline
Front End Manager
Wal-Mart Inc
2022.10 - Current
Backroom Manager
WalMart Inc.
2022.07 - 2022.10
Fresh Manager
Walmart Inc.
2022.05 - 2022.07
Online Grocery Manager
Walmart Inc.
2022.02 - 2022.05
Operations Manager
Walmart Inc.
2021.09 - 2022.01
Social Media Manager
Walmart Inc.
- Current
EDUCATION - MECHANICAL ENGINEERING
Camosun College