Solutions-oriented Business Analyst possessing unique combination of business analysis, quality assurance testing and applications development experience in top-tier organizations. Solid SQL query writing skills paired with familiarity of visualization tools and techniques. Successful provider of airline domain services with 13+years of comprehensive experience.
Client: KLM Airlines
Key Responsibilities
1. Project scope assessment, due diligence, and business planning.
2. Business strategy workshops with key customer stakeholders including data officer, data stewards, data architects and enterprise architects.
3. Working closely with Business analysts to refine product strategy.
4. Supporting data architect in data model and validation strategies.
5. Migrating legacy systems to cloud ready applications.
6. Mentoring other Business Analysts and trainees in the project.
7. Driving the deliveries and keeping the team motivated by sharing continuous feedback.
Impact
1. Implementation of modernized and future-proof technology enabling Cloud Readiness.
2. Optimizing the cost by decommissioning the legacy platform.
Client: ABN AMRO Bank
Key Responsibilities
1. Decommissioning third party services and create with an equivalent in-house application with GUI and back end systems.
2. Conducting stakeholder interviews, reverse engineering old flows to document new requirements.
3. Product backlog creation and updates.
4. Preparing the design for Business rule engine and creating business rules sets.
5. Supported development team to understand the business requirements and functional flows.
6. Support for user acceptance testing.
Impact
1. On-time delivery to decommission third party services as scheduled.
2. Better performing application supported by in-house system.
Client: SkyTeam Airline Alliance
Key Responsibilities
1. Driving workshops with clients to demonstrate business case, solutions, project road map and planning.
2. Developing applications to track passenger related information, applications that are used daily by passengers and clients.
3. Weekly reporting of project status and scope for improvements.
4. Solution designing in consultation with architects and SMEs.
5. Analyzing customer process and product fitment and recommending changes.
6. Managing the business rule sets for business rule engines.
7. User acceptance testing and system testing.
8. Setting up kibana dashboards for application monitoring.
9. Delivery ownership and guiding the team to task completion.
Impact
1. Implemented projects and achieved planned cost savings for clients.
2. Delivered internal applications to provide seamless experience during a passenger journey.
3. Delivered public facing applications to support cargo tracking which has reached wider audience than planned.
Clients: KLM Airlines, JPMC Bank and RBS Bank
Key Responsibilities as Information Analyst
1. Incident management in SM9 and JIRA.
2. Impact analysis at code level and functional level.
3. Change requests documentation (functional and corrective).
4. Development in both waterfall model and Agile model projects.
5. Code deployment and validation.
6. Release management.
7. Introduction of kanban board for support processes.
Impact
1. Smooth functioning of support team.
2. Reduced daily abends in the system from few thousands to zero.
3. Brought in agile way of working into waterfall projects.
Key Responsibilities as Mainframe developer
1. Code development, testing and deployments.
2. Co-ordination with internal and external parties for release activities.
3. Ensuring system availability for all the dependent systems.
4. Trouble shooting production, UAT and development issues during batch cycles and online transactions.